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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
755 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 755 reviews

October 29, 2023

The dealership was clean and inviting. Each of the people I meet throughout the process was very kind. My sales rep, Michael O'Brien was THE BEST. He was patient with me, excited for me ab More

by Shauna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Byers Mazda responded

Thank you for taking the time to rate us 5 stars and for providing such a glowing review! We are so grateful that you had such a positive experience during your visit and would like to send a special thank you to Michael O'Brien. It sounds like he could not have been more accommodating and we appreciate his sincere care in helping you transition into your new vehicle while also being empathetic with your sentimental feelings. We hope Byers Mazda will always be your first stop when searching for cars, and wish you many happy miles ahead!

Oct 30, 2023 -

Shauna responded

Thank you!

October 27, 2023

Outstanding service! Have always been happy with my service at Byers Mazda. Have never felt taken advantage of. More

by SRPHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Byers Mazda responded

Thank you so much for your kind words about Byers Mazda, it's wonderful to hear from our loyal customers and that our service has been outstanding in your eyes. You can trust that we continually strive to provide the highest standard of customer satisfaction through every visit. We truly appreciate your feedback and value your continued support; it's encouraging to know that you have never felt taken advantage of when visiting us. Thank you for choosing Byers Mazda!

October 24, 2023

I am Very happy with the service. Ken is helpful and looks out for the customer. More

by SBERRY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Oct 26, 2023 -

Byers Mazda responded

Thank you for your review and for choosing Byers Mazda. We appreciate your kind words about Ken, our service advisor. Our team takes great pride in delivering excellent customer service and we’re pleased that you experienced this during your visit with us. If there is anything else we can do to make your experience better in the future, please let us know! Thank you again for taking the time to review us.

October 23, 2023

Very patient and clear. They strike the right balance between helpful and low pressure and were very good at helping me find exactly what I was looking for. More

by notkathy6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Byers Mazda responded

Thank you for taking the time to provide us with a review, we appreciate your feedback! We are so pleased your experience was positive and that we were able to help you find exactly what you were looking for. Our goal is always to ensure all of our customers feel welcomed and that their experience is as relaxed and stress-free as possible while seeking out their perfect vehicle. We look forward to seeing you again soon!

October 19, 2023

They were very professional and told me about issues that I was unaware of. Additionally, there was no grief when I told them no on certain items. More

by MERSON_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Byers Mazda responded

Thank you for the 5 star review of your experience at Byers Mazda. We are delighted to hear that we provided professional and reliable service to you, and that we listened to your needs without any grief. We appreciate you taking the time to provide us with feedback on our customer service, and we look forward getting to work together again in the future!

October 12, 2023

The dealership continues to provide excellent workmanship and great service advisors. Thank you very much. More

by KELLYHOGAN2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Byers Mazda responded

Thank you so much for your kind words, Kelly! We are delighted to hear that Byers Mazda continues to meet and exceed your expectations. Our staff strives to serve our customers with excellent workmanship and level of service any day of the week and we're thrilled to know that you recognize this in our team. If there's ever anything else we can do, please don't hesitate to reach out. Thank you again for choosing us!

October 11, 2023

Great service and very complete with their service. Dealership was very helpfull and friendly. Great job! More

by Michal W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Mosic
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Oct 13, 2023 -

Byers Mazda responded

Hello Michal! Thank you for taking the time to leave a positive review about Byers Mazda. We appreciate your kind words and are pleased to hear that you enjoyed our services and the friendliness of our staff. It was great meeting you and we look forward to your next visit! Thank you again for your glowing rating, and have a wonderful day.

October 11, 2023

I’m a repeat buyer. Byers is very easy to work with and hassle free! More

by jimileafry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel, Becky White, Jacob Carver, Jim Mosic
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Oct 13, 2023 -

Byers Mazda responded

Thank you for the kind words, Jim! We are delighted to hear that Byers Mazda has been your dealer of choice and that you have had a hassle-free experience with us. It is very important to us that all of our customers have a positive and straightforward interaction when considering new vehicle options. We appreciate your continued business and look forward to seeing you again in the future!

September 28, 2023

Has a very courteous sales team with good team members. Everyone worked hard to explain the features of my Mazda CX 5 and overall a pleasant experience. More

by TURBOFIFTY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Oct 02, 2023 -

Byers Mazda responded

Thank you so much for your review of Byers Mazda. We are delighted to hear that our team provided you with excellent service and that it was a pleasant overall experience. We strive to make sure each customer is taken care of and feel that they have an understanding of all the different features in their Mazda vehicles. We work hard to give our customers the best car buying experience possible and we are thrilled you had such a good one. Thank you again for the kind words and we look forward to seeing you again soon!

September 26, 2023

Very complete with their service. I Love the video that they provide that reviews their service. More

by sarahlinscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, Sarah! We pride ourselves in providing thorough service and an enjoyable customer experience. We are so glad that you enjoyed our service video. Our goal is to make sure our customers are informed throughout the process so that their vehicle repairs or maintenance is a stress-free experience. So we're pleased to hear it made a helpful and positive impression on your visit. We look forward to servicing your vehicle again soon!

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