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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
815 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 815 reviews

February 11, 2024

I feel like I'm always treated with respect and the prices have been fair. I think Mr. Ken is trustworthy, hope I'm not wrong ??. However, I do not like being pressured to rate the service with the fir More

by judeataylor
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 12, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs. We are thrilled to hear that you have always been treated with respect and have found our prices to be fair. Ken is a valued member of our team and we are glad to hear that he has earned your trust. Our goal is always to provide exceptional service and build long-lasting relationships with our customers. We appreciate your feedback on our follow-up process after service and will make sure to improve in this area moving forward. Thank you again for choosing Byers Mazda and we look forward to seeing you again soon!

February 10, 2024

Ken was very knowledgeable and nice. Everything was presented in a knowledgeable manner Very pleased with the service More

by debcarp3
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave us a review, and for choosing Byers Mazda! I'm thrilled to hear that Ken was able to provide you with exceptional service and that you were pleased with his knowledge and demeanor. We strive to ensure all of our customers have a positive experience during their visit. Please let us know if there is anything else we can do for you in the future. We look forward to seeing you again at Byers Mazda!

February 04, 2024

Very clean store. Great location. Staff was friendly, courteous, and helpful. Ray was well informed and easy to work with. More

by tim.perrine51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Snapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, we are happy to hear that you found our store clean and staff friendly. We strive to provide a pleasant and efficient shopping experience for all of our customers. We greatly appreciate your kind words about Ray, our knowledgeable and helpful team member. It is our goal to make sure every customer feels comfortable and confident when making their purchase decisions. We hope to see you again soon at Byers Mazda!

February 04, 2024

Dealership had to order a part. Didn't call when the part was in. I called and set up the appointment. When I got there, they said the part was broken and they'd need to order it ag More

by ROBINCDAVIS
Recommend Dealer
No
Employees Worked With
Stevie
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Feb 06, 2024 -

Byers Mazda responded

I apologize for the inconvenience and delay you experienced regarding the replacement part for your vehicle. Please know that we take our customers' feedback very seriously and strive to constantly improve our processes. Thank you for bringing this to our attention and giving us the chance to make it right. Please do not hesitate to reach out to us directly if you need any further assistance or have any additional concerns. We appreciate your business and hope to have the opportunity to provide you with a better experience during your next visit.

February 03, 2024

Good service and they treat my car as if it is theirs. Honest inspection and I love the video. More

by fvandsv
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 09, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your car service needs! We truly appreciate your 5-star review. Our team takes pride in providing exceptional service to each and every one of our customers. We treat all vehicles with the utmost care and concern as if it was our own. Our honest and thorough vehicle inspections are a top priority, and we are so glad to hear that you love the personalized video updates we provide. Thank you for sharing your positive experience with us, we look forward to continuing to be your trusted Mazda dealership in the future. Safe travels!

February 03, 2024

Excellent customer service John was very helpful, expert in customer service and very patient with us! More

by rashmirushi
Recommend Dealer
Yes
Employees Worked With
John Bechtel, John Bechtel
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Feb 09, 2024 -

Byers Mazda responded

Thank you for your kind words and recognition of our team member, John! We're so happy to hear he provided excellent customer service to you. At Byers Mazda, we strive to make every interaction a positive one, and it's always rewarding when a customer acknowledges our efforts. We appreciate your business and hope you enjoy your vehicle. Please let us know if there is anything else we can assist you with in the future. Thank you again for choosing Byers Mazda!

February 02, 2024

The technician was exceptional and deserves a raise. I really appreciated him walking me through the entire process More

by elise.pacholewski
Recommend Dealer
Yes
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Feb 06, 2024 -

Byers Mazda responded

We are thrilled to receive your five star review! It is great to hear that our technician went above and beyond in providing you with exceptional service. I will be sure to pass along your compliments and suggest he deserves a raise for his exemplary performance. Thank you for choosing Byers Mazda, we look forward to seeing you again soon!

February 02, 2024

John Bechtel is an incredibly knowledgeable and friendly salesman; one of the top-rated salesmen in the nation for a reason! Our deal was completed late in the evening and John stayed with us well past the More

by TKE228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Feb 02, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, we truly appreciate your kind words and support! We are thrilled John was able to provide you with exceptional service and ensure you had a complete understanding of your new vehicle. He is truly dedicated to exceeding his customer's expectations and we will make sure to pass along your praise to him. Creating a welcoming dealership environment and providing top-notch service is important to us, so we are happy to hear our entire team made a positive impact on your experience. We hope you continue to enjoy your new vehicle and look forward to seeing you again in the future!

February 01, 2024

Mike was a great salesman and worked well with me. I was pleased with my purchase. More

by EH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Byers Mazda responded

Thank you so much for the positive review and for choosing Byers Mazda! We are delighted to hear that Mike provided you with a great car-buying experience. Our team works hard to ensure our customers are happy with their purchases, and we are glad to see we hit the mark for you. Thank you again for your business, and we hope you enjoy your new vehicle. See you next time!

January 30, 2024

Great service. No pressure sales. Great follow-up. Service center is very friendly and helpful. Will be a repeat customer. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Ray
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Jan 31, 2024 -

Byers Mazda responded

We are so grateful for your positive review, and to have you as a customer, thank you! Our sales team is dedicated to providing a hassle-free experience and we are happy to hear this reflected in your recent visit. We believe our commitment to great service extends beyond the showroom floor and we will continue to go above and beyond for our valued customers like yourself. Thank you again for choosing Byers Mazda, and please don't hesitate to reach out if there is anything else we can assist you with in the future - we look forward to seeing you again!

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