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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
814 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 814 reviews

February 05, 2025

They were very professional and we were able to get the deal done quickly and at a fair price. More

by jvags1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Wonders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Byers Mazda responded

Thank you so much for your kind words. We’re thrilled to hear that you found our team professional and efficient. It was a pleasure working with you to get the deal done quickly and at a fair price. Your satisfaction means the world to us, and we truly appreciate your support!

February 04, 2025

I am very disappointed with my experience with this dealership. i bought a new car and owned it for only a week before it started to have issues. I brought my car in expecting it to only take a day to More

by Lexie
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Schwaeber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kino Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Byers Mazda responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you’ve encountered and the frustration this situation has caused. This is certainly not the level of service we aim to provide, and we deeply regret that your new car is experiencing problems. We understand how inconvenient it must have been to go without your vehicle for such an extended period, and we recognize the importance of timely communication. Your feedback is incredibly valuable, and we will use it to address how we handle updates and ensure we improve our processes. Please know that resolving this issue is our top priority. We are committed to getting your car fixed as soon as possible and will do everything we can to expedite the process. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us directly. Thank you for your patience and understanding as we work to make this right.

January 23, 2025

Very professional , job well done,all together I was very happy with the work.thank you More

by NZADEH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Byers Mazda responded

Thank you so much for your kind words and positive feedback. We're delighted to hear that you were very happy with the work we provided. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience. If there's anything else we can do for you, please don't hesitate to reach out. Thank you again!

January 22, 2025

Kino was helpful, friendly, and made the end of a long day enjoyable. I would definitely recommend shopping here! More

by Julie
Recommend Dealer
Yes
Employees Worked With
Kino Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Byers Mazda responded

Thank you so much for your kind words! We’re thrilled to hear that Kino made your day more enjoyable and provided such a friendly and helpful experience. We truly appreciate your recommendation and can’t wait to welcome you back again soon!

January 18, 2025

Very professional and courteous. Was also very responsive and I’m always happy dealing with him when I bring my car in. More

by k_vanvalkenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 17, 2025

Stevie was super helpful , Friendly and got the job done fast , And kept me informed ! More

by samantha Jewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Service department
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January 16, 2025

Ryan helped me with shopping for new car. I would definitely recommend Ryan when shopping for new car at Byers Mazda More

by Tj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Snapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2025

Ray sold me a vehicle with a transmission problem and Byers management never called me to address my concern. More

by Mike.anderson171974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Snapp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Byers Mazda responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your vehicle and our lack of communication regarding your concern. Customer satisfaction is incredibly important to us, and it’s clear we fell short in your case. We would like the opportunity to make this right and address your concerns regarding the transmission issue. Please reach out to us so we can work toward a resolution. Your feedback helps us improve, and we appreciate your patience and understanding as we work to provide a better experience.

December 29, 2024

Going to buy a car can be a grueling full day experience that can take 6-8 hours that you will never get back. But Tim, Mike and Tristan walked us through the process and it was seamless. Mike showed us all More

by WADDELLB96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan
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Dec 30, 2024 -

Byers Mazda responded

Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Tim, Mike, and Tristan made the car-buying process seamless and enjoyable for you. It's wonderful to know that you found the team friendly and the process smooth. We'll be sure to pass along your compliments to them. Your recommendation means the world to us, and we hope you enjoy your new car to the fullest! If there's anything else we can assist you with, don't hesitate to reach out. Safe travels!

December 25, 2024

Very good dealer. In and out in an hour including a trade in. They offered some paint protection but didn't say it was mandatory, so they took it off. Many dealers More

by liam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Wiswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kino
Report | Print
Dec 26, 2024 -

Byers Mazda responded

Thank you for sharing your positive experience with us! We’re thrilled to hear that the process was quick and straightforward, especially with your trade-in. We believe in providing transparent and hassle-free service, so we're happy you appreciated our approach. If you need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle!

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