Byers Chrysler Jeep Dodge Ram

Found problem immediately. Was polite and very professional. Will return for future service. Have a great day! Was polite and very professional. Will return for future service. Have a great day! More

ALWAYS A PLEASURE WORKING WITH BYERS JEEPS SERVICE DEPARTMENT! FRIENDLY FACES, GREAT COMMUNICATION AND THEY GET WORK DONE IN A TIMELY MANNER. JACE IS A TOP NOTCH WORKER! DEPARTMENT! FRIENDLY FACES, GREAT COMMUNICATION AND THEY GET WORK DONE IN A TIMELY MANNER. JACE IS A TOP NOTCH WORKER! More

Brittany is very professional and timely. She returns phone calls and explains things thoroughly. The last person that I dealt with was an African-american gentleman who was very arrogant, an She returns phone calls and explains things thoroughly. The last person that I dealt with was an African-american gentleman who was very arrogant, annoying, and dismissive. Brittany wasn't like that at all, she was respectful and seemed to be genuinely concerned about my vehicle and the service that she was providing. More

Very knowledgeable staff, professional and friendly. I love my car! Would buy from this dealer again I love my car! Would buy from this dealer again More

Great service and customer service. The one time I had an issue it was resolved quickly. Great group from start to finish. The one time I had an issue it was resolved quickly. Great group from start to finish. More

They do good work, quickly! Always satisfied with services completed by this shop. Byers is quality! Always satisfied with services completed by this shop. Byers is quality! More

coinvent and close to home and the price was reasonable. , brake inspection told me I did not need a brake job, but I did need an oil change - so I got one. , brake inspection told me I did not need a brake job, but I did need an oil change - so I got one. More

Non stop calling… to the point of harassment. Multiple voicemails, only one or two is necessary not 10. There is no need to call 3-4x a day every day for 5 days, to the point my husband called Multiple voicemails, only one or two is necessary not 10. There is no need to call 3-4x a day every day for 5 days, to the point my husband called asking them to stop and we are no longer doing business with them. More

Excellent customer service from Rawling Castillo in sales. Rawling is really nice and never pressured us to purchase a vehicle. We looked over a used truck and Rawling answered questions we had. Later sales. Rawling is really nice and never pressured us to purchase a vehicle. We looked over a used truck and Rawling answered questions we had. Later that day, we also met the manager, Jeff Parker, and he was just as nice and answered all of our questions. We returned the next day and an offer was made. We spoke again with Jeff and the deal was made. When it came to financing, we met with Aaron Runge. We went through the paperwork and he didn’t rush to get us out the door. He explained everything about the financing & warranty and based on his knowledge, we purchased the silver warranty package. We have to say, this is the first dealership that made us feel welcomed and not pressured. We will be buying our next vehicle from Byers! Happy Customers-Steve and Sheila More

Service Review. I dropped off our 2010 Chrysler Town & Country on April 27th for a 8am service AND AS OF TODAY May 8th (12 days later) the van is still not fixed. I dropped off our 2010 Chrysler Town & Country on April 27th for a 8am service AND AS OF TODAY May 8th (12 days later) the van is still not fixed. I took it in for what sounded like seized up calipers on the right front. By 2pm that day they still did not know what was wrong with it. At 4pm they called back stating that 3 out of the 4 calipers needed replaced and a brake line. It should not take 8 hours to diagnosis these issues. I have Max Care so they understandably could not start fixing it until Max Care approved the claim which happened that Friday. One part was going to take 3-4 days to arrive. Fast forward 3 working days, the part had still not arrived. Day 4, still no part. Day 5, still no part. We were told that the part has been in Cleveland , but is not been placed on the delivery truck, but they have talked with the parts folks and the part was placed on the truck and will arrive on Monday 5/8/2023 ( at this point, my van has been with then for 12 days). I call again today (5/8/23) and still no part, the part is still in Cleveland. I was told I would be called back in 30 minutes with an explanation, 2 hours later, still no call back so I call again and was told that they will check into and get the part ordered. At some point all the parts came in except for the brake line and that is the part they are waiting on. When I asked about escalating this issue, I was instructed to call the 1-800 Chrysler number and file a complaint. They said that they can only email the parts place and that is all they can do, which is obviously not working. The Assistant Service Manager did return my call stating that they would do their best to get the van done tomorrow, if the part came in. I do not understand why they have had my van for 12 days and cannot get the part delivered, this is utterly ridiculous. I realize we have Max Care and these part costs an.d labor are under warranty but that does not mean you deliver poor customer service. Our next van will not come from Byers More