Byers Chrysler Jeep Dodge Ram

Great Buying Experience I was a repeat customer for Mark Mulholland. He is the kind of car salesman you always wanted. He knows everything about the cars. Mark and his sal I was a repeat customer for Mark Mulholland. He is the kind of car salesman you always wanted. He knows everything about the cars. Mark and his sales manager made sure I got the perfect car for my needs (Cherokee). Mark actually called me the next day to make sure I was completely satisfied. More

Asked For A Review Change Before Processing GAP Refund. I purchased a 2017 Fiat 500 Pop that had been wrecked and returned to the manufacturer for a Manufacturer Buy Back. Price for the vehicle was awesome I purchased a 2017 Fiat 500 Pop that had been wrecked and returned to the manufacturer for a Manufacturer Buy Back. Price for the vehicle was awesome and the mileage was under 5500 miles. I could not pass it up even with the prior repair damage, this vehicle did not have a salvage or rebuilt title, although it should have. Sales experience was OK, salesman reminded me a bit of Eeyore, tired and grumpy, but he did offer me some water and rode with me on a test drive in a tiny car even though he is a man of large stature. Finance department was again OK, Jeff Parker (I think) added GAP Insurance to the price of the car, when my wife and I questioned it, his response was that he adds GAP Insurance to every car he sells to protect the customers in the event of a total loss due to the value of a used car that is financed depreciating in value. We have always purchased GAP Insurance through our insurance company and we didn't think to check on the cost until after the vehicle was totaled in a highway collision. I was required to send documents concerning the accident to the financing company who I knew was going to be issuing the GAP Insurance refund. Their Gap Insurance company (AHIS) required me to send them all of my original sales documents, the accident documents, and insurance documents concerning the total loss to them. Then I had to return to the dealership to verify mileage and provide a copy of the total loss statement from my insurance company which had to be sent to the GAP Insurance company (who already has this information and document), they also wanted copies of sales documents for the new Fiat 500 I purchased to replace the that was totaled. All of the documentation has to be provided to the Gap Insurance company from both myself, the finance company, my automobile insurance company, and the dealer within 90 days of the accident. I wife wrote a semi negative review of the dealership for automatically adding the GAP Insurance to the price of the car. When I set an appointment to meet with the financing department to start the refund process through them, I was passed along to the used car manager. When I spoke with him he asked me to do him a favor before we got the refund process started since it was a time sensitive action, to go to the Yelp review site and change or remove the negative review. Byers did not respond to the negative review, but after to being asked to do the favor for Corey London (Used Car Sales Manager) before I came in to see Phil Beltman. I changed the review after being asked to give them a better rating because they needed to process my GAP Refund Claim. By the way, AHIS refused to cover the remaining loan balance stating that I needed to be responsible for some part of the auto loan and that I would be making a profit if they paid off the remaining balance of the loan. They also did not say anything about being entitled to a GAP Insurance refund until after I had to speak to them a third time about their denial letter. AHIS denial letters are not clear, they determine paying a claim by estimates and numbers provided to them by the auto insurance company handling the accident claim. AHIS was never going to pay out on my claim and told me I was not due a refund after I asked them about a refund the first time. As I indicated before, Byers Jeep did not respond the negative review that was posted about our sales experience, they did however, respond to the fictitious positive review I posted as a favor to Mr. London within minutes of posting it. I ended up removing the Yelp review indicating to Yelp that I was asked to modify the review by Byers Jeep management. General manager of Byers Chrysler Jeep DODGE Ram, David Johnson was sent an email detailing the "Favor" to change or remove the Yelp review and the reminder that processing the refund was time sensitive issue, sent me an email stating that the request to change the Yelp review was his fault and that there was simply a miscommunication. He asked that he be able to call and speak to me about this matter. After responding that he could call and discuss the matter with me, I never heard back from him. More

Great Experience with Byers Chrysler Jeep Dodge Ram I have never owned a Jeep and I was concerned after reading the negatives that were posted about this dealership. However, I did my research online a I have never owned a Jeep and I was concerned after reading the negatives that were posted about this dealership. However, I did my research online and I was contacted by Internet Sales staff Kevin Pugh. I was invited to come in to test drive a Jeep Wrangler...he explained the differences in the various models, covered the features and answered all my questions that I had pertaining to the service department. I walked away and went to another dealership. However, that first impression that I received from Kevin Pugh is why I came back to Byers Chrysler Jeep Dodge Ram. I purchase a new 2018 Jeep Wrangler Sahari. I added additional features to it. From the time of purchase to the time that I got the extras installed Kevin Pugh and the service department have been amazing. I can say that I'm very happy that I chose this dealership. I think that you will feel the same way. It seems very family oriented and I noticed that employees seem to work well together. This is what a great buyer's experience should be. More

Phenominal Experience Just finished leasing a 2017 Dodge Durango from both Steve and Andrew. I have purchased and leased about 10 vehicles over the years and this was hands Just finished leasing a 2017 Dodge Durango from both Steve and Andrew. I have purchased and leased about 10 vehicles over the years and this was hands down the best experience I have had. I was in and out and deal made, paperwork signed in 1 hour and 45 minutes. No games were played and everyone treated me with respect. Not to mention I got a great price since it was the end of year. I never write reviews for anything but felt compelled since it was such a good experience. More

Great during the purchase. Not so much after. We purchased a brand new 2016 Chrysler Town and Country from here and had an excellent purchase experience. Well, that's where it ended. We took the v We purchased a brand new 2016 Chrysler Town and Country from here and had an excellent purchase experience. Well, that's where it ended. We took the van in to have our U-Connect looked at 2 weeks after purchase and it was determined that we needed a new radio. That was almost 9 weeks ago. We have called them at least 4 times wondering why it's taking so long. We finally contacted Chrysler today and they called the dealership to find out what was going on. Turns out they never ordered the radio at all and obviously just lied to us when we called about it, but not to worry because they ordered it today!!! I can honestly say that this will be the last time we visit their service department. More

Service department rip off! Charged a flat rate labor fee for something that should only take 30 minutes max! DO NOT GO THERE! THEY WILL RIP YOU OFF! WOULD NOT RECOMMEND! Charged a flat rate labor fee for something that should only take 30 minutes max! DO NOT GO THERE! THEY WILL RIP YOU OFF! WOULD NOT RECOMMEND! More

Lie To Get Your Business Overpriced vehicles, deceitful and lying salesmen, no interest in helping find the right car, they only want your money, typical slimy company and emp Overpriced vehicles, deceitful and lying salesmen, no interest in helping find the right car, they only want your money, typical slimy company and employees, they don't deserve anyone's business. More

Worst buying experience ever We went to Byers to buy a used Grand Cherokee.After we drceided to buy it we waited over 3 hours to pay for it.No financing cash deal.The rear pass wi We went to Byers to buy a used Grand Cherokee.After we drceided to buy it we waited over 3 hours to pay for it.No financing cash deal.The rear pass window motor needed replaced and the tailight assm.The tailight was treplaced while we waited.Made an appointment to get the window fixed told us we would be right in and right out.Now I sit here 3 hours,waiting and no word.I had to wait as I live 2 hours away.Also when I asked about a spare key I was told they didn't have one.We bought a new one for $65 and guess what when they called to verify appointment they found one.The day of the sale they just didn't look.THIS HAS BEEN THE WORST BUYING EXPERIENCE EVER!!!!!!If you want service definately go somewhere else.The whole crew has dropped the ball here.NEVER AGAIN WILL WE COME THROUGH BYERS DOORS!!!! More

Good Stuff! Byers was good to work with, didn't play games and considered counter offers with out dragging their feet. Strait up yes and no answers. I will be going back for our next purchase. Thanks By games and considered counter offers with out dragging their feet. Strait up yes and no answers. I will be going back for our next purchase. Thanks Byers More

Andrew King was so helpful and gave me great service . I will tell all my friends about the great service I received. Thank you again Andrew King. Roman R Paredez will tell all my friends about the great service I received. Thank you again Andrew King. Roman R Paredez More