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Byers Airport Subaru

Columbus, OH

4.5
156 Reviews
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401 North Hamilton Road

Columbus, OH

43213

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Showing 156 reviews

March 23, 2022

Lack of commitment to customers. After having a car reserved for about a month with Byers Airport Subaru and despite being a highly qualified buyer, and my multiple follow up commun More

by E.M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 23, 2022 -

Byers Airport Subaru responded

Hi, we are sorry you did not have a 5-star experience with us. After speaking with the manager, it seems there was confusion with items not discussed to your liking in regards to changing market interest rates, deposits, & dealer fee's. The manager did not want this misunderstanding to result in you feeling forced to buy a car and therefore be unhappy with your experience.

February 25, 2022

They are always kind and courteous as well as taking excellent care of our car. More

by rkrawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2022 -

Byers Airport Subaru responded

Hi! Thank you for trusting Byers Imports to service your Subaru. We appreciate your business and review!

January 12, 2022

First of all, I would like to Thank Mr. George and Mr.David from Byers Airport Subaru (Columbus Ohio) for their great service and kindness. I bought a Subaru Forester 2021 for my wife in Dec 2021. T More

by atkamal1900
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
Jan 12, 2022 -

Byers Airport Subaru responded

Thank you for choosing Byers Airport Subaru, Ahmad! We greatly appreciate your positive review and your business!

January 12, 2022

I love my "Airport Subaru" folks! They are friendly, efficient, courteous, keep me alert with my 2017 Outback maintenance updates via text messaging while waiting in their showroom, and their prices are More

by dougramsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva Castaneda
Jan 12, 2022 -

Byers Airport Subaru responded

Hi Doug! We really appreciate your loyalty to Byers Airport Subaru. Buying your Outback from Byers and continuing to service it with us means a lot to our family! We appreciate your business and thoughtful review.

January 06, 2022

Pleasant people to deal with I feel confident when I leave my car treated righ More

by Verizon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 09, 2022 -

Byers Airport Subaru responded

Hi! Thank you for trusting Byers Imports to service your vehicle. We appreciate your business and review!

December 22, 2021

I expect as wash with my service. I didn’t get one and it was a sunny day. More

by david_wuellner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 23, 2021 -

Byers Airport Subaru responded

Hi David, we are sorry you didn't get a wash this visit. Oftentimes in the colder months, it is common to not wash a vehicle if the temperature is below freezing. We hope you give us another opportunity to earn your business!

December 17, 2021

Everyone who works there is so helpful answers your questions advise you of additional service and generally makes for a good experience More

by Hayesmark1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2021 -

Byers Airport Subaru responded

Hi! Thank you for trusting Byers Imports to service your vehicle. We appreciate your business and review!

December 02, 2021

Byers Subaru service got me in within a couple day. There salsa department up dated me on the statue of the electric Subaru Solterra. More

by tdinovo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021 -

Byers Airport Subaru responded

Hi! Thank you for choosing Byers Airport Subaru to service your vehicle. We appreciate your business and review!

November 25, 2021

Matthew was very courteous and efficient. Work done in a Matthew was very courteous and efficient. Work done in a timely manner. Car ready when promised More

by Ronnieroo777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2021 -

Byers Airport Subaru responded

Thank you for choosing Byers Imports! We greatly appreciate your review and your business!

November 24, 2021

Angela was very prompt to take care of my visit for new tires and alignment. The only negative response is calling in to the service department and getting someone to answer. If you leave a message for a More

by Generals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2021 -

Byers Airport Subaru responded

Thank you for choosing Byers Imports! We greatly appreciate your review and your business!

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