Byerly Nissan

Bought my new Nissan from Denny Onstott he was very professional not pushy like most sales people. This is my first Nissan and I Love It. If I know anyone looking to buy I will definitely recommend Den professional not pushy like most sales people. This is my first Nissan and I Love It. If I know anyone looking to buy I will definitely recommend Denny at Byerly. Thank u so much Susan Bowles More

Started working with Bob Steffan on purchasing a “New” 2020 Nissan Rogue on Wednesday December 2nd, 2020. I asked for a purchase order for review. I made sure to state that it needed to reflect a down pay 2020 Nissan Rogue on Wednesday December 2nd, 2020. I asked for a purchase order for review. I made sure to state that it needed to reflect a down payment and be signed by a representative from the dealership in order to complete any financing I would need. Purchase order was sent incorrectly. Informed purchase order was missing information and I was sent an email with nothing attached. Finally on the third attempt, Bob was able to complete the simple task of sending a purchase order. On Thursday December 3rd, 2020 after reviewing the purchase order and looking over my pricing tools (NADA and AutoCheck) I made an offer on the vehicle. I was replied back to with a simple, “I can’t do that.” Which is apparently Bob’s catchphrase. On Friday December 4th, 2020 I explained that the car was being sold at $1,000 over NADA value and was about to depreciate significantly since we are weeks away from 2021. I made another offer. Bob stated that he couldn’t help me but he could show me “some 2021 Rogue’s that would lose value as soon as I drove them off the lot.” (Not sure if that was supposed to be a good negotiation tactic.) After making a third offer, Bob stated that I already had a purchase order for sticker price and he couldn’t help me. I had to explain to Bob that what I was doing is called negotiating. Never thought I’d have to explain that to a car salesman... After Bob realized we were negotiating, he talked to his sales manager and came back with an offer $76 below sticker price. He sent me that purchase order, after a few more attempts. (We still hadn’t nailed that task yet.) I liked the car enough to put up with the absolute mess of a customer service experience this was turning out to be so I told him I’d take it. I explained to Bob that I would need the purchase order by early Friday afternoon in order to complete financing and pick up the vehicle. Keeping up with the same level of customer service I’d received so far, the purchase order was sent around 5:30 in the evening, after the credit union closed. On the morning of Saturday December 5th, 2020, Bob called to ask what time I’d be by to pick up the car. I told him it would be after 2:00 PM. He said that was fine. I sent over my license and proof of insurance at his request to speed up the paperwork process. I got a call a few hours later stating that the vehicle I was trying to purchase was not on the lot at this time but they had other vehicles I could look at. I was informed that the vehicle I wanted to purchase was being driven by the general manager for personal use. It had been off the lot since before I started looking at it, however Bob had no idea. The general manager couldn’t come back because she lives far away from the dealership and was busy driving around her grandchildren in the car I was about to purchase. It also now had 2,127 miles on it even though it was advertised as 4 miles and multiple purchase orders had 4 miles listed. Come to find out the car is a demo car, used for all the test drives and apparently the general manager’s errands and family trips. It was advertised as New with 4 miles when it was actually Used Demo with almost 2,500 miles. Finding out all that after them not being willing to negotiate at all was icing on the cake to this horrible experience. I spoke with the sales manager, Brian Hultz who was incredibly rude. His exact words were, “Well what do you want me to do about it?” When I said I wanted a discounted price on the vehicle and to pick it up today as promised he responded, “Well I can tell you right now that neither of those are going to happen.” Brian called the general manager and she “generously” agreed to give me $500 off the already overpriced vehicle, still leaving it above NADA value. But was still not willing to bring it back today. She said I could pick it up Monday when she was done using it. Brian said they would “do me the favor” of putting gas back in it and having it cleaned. I would sure hope so considering the general manager is out driving it with her family inside in the middle of a pandemic. The customer service at Byerly, if you can even call it that, was atrocious. I wanted this vehicle, had financing ready to go, was a motivated buyer, and tried everything to work and negotiate with the sales staff to get this vehicle off their lot quickly. But I truly felt that they would do ANYTHING to NOT make this sale happen. I guess the general manager didn’t want to have to give up her free car. I ended up walking away from the vehicle to go literally anywhere else that had a sales staff that enjoyed making sales. More

helpful and patient helped me get the car I wanted talked over all the rates and benefits and contract in detail I enjoyed my visit over all the rates and benefits and contract in detail I enjoyed my visit More

Danny got paperwork prepared & done in timely manner. Sale coordinator response to inquiry w/in an hour & sent listing of car to help w/ decision. Sale coordinator response to inquiry w/in an hour & sent listing of car to help w/ decision. More

First time ever buying a Nissan! Silvia Ivanova is a wonderful salesperson. She went above and beyond helping us with looking for the right car! We are very pleased with the Nissan Kicks! And Trisha Bro wonderful salesperson. She went above and beyond helping us with looking for the right car! We are very pleased with the Nissan Kicks! And Trisha Brown went above and beyond helping us with financing our car! Thanks to them both! More

We had a wonderful experience at Byerly Nissan!! Our salesman Mr Onstott (Denny) was kind patient and knowledgeable!! Thanks so much for making our visit pleasant ! salesman Mr Onstott (Denny) was kind patient and knowledgeable!! Thanks so much for making our visit pleasant ! More

My purchase from Mr. Denny Onstott was a positive experience! There was no high pressure to buy a certain brand,make ,year or model,he just showed me his inventory of what I asked for and there it wa experience! There was no high pressure to buy a certain brand,make ,year or model,he just showed me his inventory of what I asked for and there it was! I love my 2017 Nissan Altima! I got a great car at a great price! The business office mgr. was also a delight to work with! I would recomend Byerly to anyone looking to buy a new car! Sincerely, Jim Probus More

This is my third Nissan purchased from Byerly, and they are by far the best dealership to work with in our area. Denny was very helpful and informative. The atmosphere is very pleasant and they do not pr are by far the best dealership to work with in our area. Denny was very helpful and informative. The atmosphere is very pleasant and they do not pressure you into anything. More

Denny Onscott was very informative and comfortable to be around. Denny and the Nissan Byerly community were very understanding of my needs as a new buyer. Great experience! around. Denny and the Nissan Byerly community were very understanding of my needs as a new buyer. Great experience! More

Byerly Nissan, was a nice surprise after visiting several other dealerships. Kat was my first call and was so friendly when giving me detailed directions and a text to follow up. Upon arrival I was welcomed other dealerships. Kat was my first call and was so friendly when giving me detailed directions and a text to follow up. Upon arrival I was welcomed at the door by Brian a sales mgr. & introduced to Denny as my sales associate.He was and has been tremendous to work with. I had many questions and requests which he patiently listened to, then explained so I could understand. He did not pressure me when I told him I needed a few hours to consider this new investment. Upon my leaving, Steve another sales manager came out to say goodbye and thank me for coming to Byerly's. Denny followed up that evening with email answers I needed and again understood many of my concerns. This dealership and the individuals like Denny, Brian, and Steve understand what real customer service means and I appreciate their efforts. I will return to Byerly's for my service work and another car in the future. They have built a relationship with me and I feel like part of their team. More