Byerly Ford
Louisville, KY
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It was smooth sailing. Made my appointment Dropped off car but waited because he stated it would take a hour. They were pretty much done in that time frame. No wasted tim Made my appointment Dropped off car but waited because he stated it would take a hour. They were pretty much done in that time frame. No wasted time. More
Service department excels. Jimmy's usually my rep. He's honest and very courteous. Recommends needed items, but not anything that's unneeded. Jimmy's usually my rep. He's honest and very courteous. Recommends needed items, but not anything that's unneeded. More
Very courteous to customers. Service was great. Shuttle service was vey helpful. The delivery of my car after service was above and beyond and very helpful. Service was great. Shuttle service was vey helpful. The delivery of my car after service was above and beyond and very helpful. More
The service from Chuck was so bad. Telling something was fixed and it wasn't. Took it back next day and he said I was lying. Then told I had a bad battery. Took it to get tested and my Telling something was fixed and it wasn't. Took it back next day and he said I was lying. Then told I had a bad battery. Took it to get tested and my battery was good. Charged 192 for a diagnostic that they said they couldn't do. More
I live in Olive Branch, MS and traveled to Louisville to visit Family. On the way I had a flat in my 2022 Full Size Bronco. I have the Tire Warranty through Ford and sought out a Dealership. I took it in on visit Family. On the way I had a flat in my 2022 Full Size Bronco. I have the Tire Warranty through Ford and sought out a Dealership. I took it in on Saturday March 16 and spoke to Chris Herrera in Service. He said they were full for the day, which I expected, and offered to take the tire just in case or to be looked at first thing Monday. All of this I found acceptable. Around 11:40 Chris called and said it just needed a patch, not replacement, and it was ready. My Aunt's home is 6 miles from there so I headed that way and all was complete and good. Chris was very polite, professional and took care of me as if I was an everyday customer. More