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Byerly Ford

Louisville, KY

4.5
1,559 Reviews

4041 Dixie Highway

Louisville, KY

40216

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Showing 1,559 reviews

October 02, 2023

Good experience in big truck service center. The truck received the service it needed. Got the job done. Katherine is wonderful so glad she is still at Byerly. More

by kschultz79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brown, Katherine at checkout.
October 01, 2023

Bought a blue certified vehicle. . drove it about a week and then it was in their shop for over 30 days. When I picked it up they hadn’t cleaned it.. can see handprints all around the More

by BROSE1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Cardwell, Trevor Wilson, Meg Daunhauer
October 01, 2023

Byerly Ford has an excellent service department. My Explorer was quickly brought in for service and then the next day, it was delivered to my house. I have used Byerly since 1988 and have been com More

by gmb2213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Harlow
September 29, 2023

Jimmy at the service desk checked us in and made sure my vehicle got the service it "needed". Also offered to have the vehicle dropped off, which was unexpected and appreciated. More

by Miguel.zamora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
September 29, 2023

Will was great to work with. He did a great job keeping me informed. Very impressed with the work that was done on the car. It is running great. More

by wjwyatt1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will - Service Advisor
September 28, 2023

It took a total of 4 hours for an oil change. I made an appointment online and was told that ford couldn’t see that so they over book the day. I believe that was not my fault. When I asked about More

by Ltoomey86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was an oil change not sales
September 23, 2023

Lousy service. My car is set in the repair shop for roughly 4 weeks. Sometimes we were called to inquire about it and they didn’t know where the car was? They said More

by maggiehboyd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will and Chuck who is the manager.
Sep 24, 2023 -

maggiehboyd responded

The 34 days mentioned in my assessment should read 3 to 4 days, not 34. Discs should be this.

September 22, 2023

I purchased a Bronco from Byerly! Great Experience and great customer service. David Mills our sales person was great to work with! More

by dmhayd02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Mills
September 22, 2023

No one's perfect ,neither is a dealer. But they treated me RIGHT! Here"s to them!! More

by GRUMPYFRED49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Wheeler, Outstanding, WooHoo!, Trevor Wilson
September 21, 2023

Since my son has bought from Byerly several times I gave them a try. The buying process was great. Karen found an Edge and David completed the sales process with us. However, once we got the car home, we More

by JARECKTENWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Cardwell, Trevor Wilson, Meg Daunhauer
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