
Byerly Ford
Louisville, KY
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The team did an amazing job helping me through the process of buying my car. I didn't feel like I was being used to move product or being scalped on a hard-to-find vehicle. I was treated with respect process of buying my car. I didn't feel like I was being used to move product or being scalped on a hard-to-find vehicle. I was treated with respect and the whole transaction was easy and straightforward once financing was sorted out. Best dealer experience I've had. More
I dropped my car off at 7:30 am and they were suppose to check my camera that has a recall on and the drivers seat lumbar support not working. They called me 7 hours later and absolutely nothing was fixed. check my camera that has a recall on and the drivers seat lumbar support not working. They called me 7 hours later and absolutely nothing was fixed. I can only use my back up camera about 15-20% of the time and my lumbar support hasn’t worked in a long while. I had even agreed to pay the 195 for the lumbar support issue. They said the person that signed me in did t put it on the ticket. However I watched him type in about the seat. I’m not sure where it got lost in translation. I am fighting breast cancer and cancer in my uterus. I had to find a ride to my four dr appointments that day. They said they could get it in the next day about the lumbar support but I had more appointments that day. I expected it to be done the day I dropped it off More
Good experience in big truck service center. The truck received the service it needed. Got the job done. Katherine is wonderful so glad she is still at Byerly. The truck received the service it needed. Got the job done. Katherine is wonderful so glad she is still at Byerly. More
Bought a blue certified vehicle. . drove it about a week and then it was in their shop for over 30 days. When I picked it up they hadn’t cleaned it.. can see handprints all around the . drove it about a week and then it was in their shop for over 30 days. When I picked it up they hadn’t cleaned it.. can see handprints all around the front. When I wanted to complain to someone the manager wasn’t there but said they would call me.. they still haven’t. More