Byerly Ford

The service rider was great it only took less than an hour I had an appointment everything was good but the next day my girlfriend brought hbronco in for the same service with an appointment and had to w hour I had an appointment everything was good but the next day my girlfriend brought hbronco in for the same service with an appointment and had to wait 2 hours and 45 minutes I feel that is unacceptable with an appointment More

Went in to see a particular Escape. Test drove and bought on the spot. Salesman was very helpful. First time at this dealer and I am very happy with my purchase. Test drove and bought on the spot. Salesman was very helpful. First time at this dealer and I am very happy with my purchase. More

Fast and fixed what needed to be fixed. Chuck and and everyone I interacted with were friendly and seemed genuinely interested in servicing the vehicle and making it right. Chuck and and everyone I interacted with were friendly and seemed genuinely interested in servicing the vehicle and making it right. More

Very welcoming. .came in For oil change got to me right away..great friendly service .came in For oil change got to me right away..great friendly service More

Very fast service on a friday. Checked my cabin filter too. Needed no appointment Really appreciate them! Checked my cabin filter too. Needed no appointment Really appreciate them! More

Service took much longer than I was told and cost much more than I expected. more than I expected. More

Great service as usual. Everyone was polite and knowledgeable. I will be back. Thank you Everyone was polite and knowledgeable. I will be back. Thank you More

Our salesperson was David and he was very knowledgeable and helpful in the purchase of my new Edge. It was probably the easiest car purchase I've ever done. First time buyer at Byerly but highly recommend and helpful in the purchase of my new Edge. It was probably the easiest car purchase I've ever done. First time buyer at Byerly but highly recommend. More

I came in to drop my vehicle off for a works oil change on 10/7. I left my vehicle there and the service advisor called me when it was ready for pick up. While they had my vehicle, I got a flyer on the mai on 10/7. I left my vehicle there and the service advisor called me when it was ready for pick up. While they had my vehicle, I got a flyer on the mail with a coupon that I wanted to use and since I hadn’t paid for my service my intentions were to mention it when I went in to pick it up. When I got there, I pulled it out and handed it to the guy and asked for him to use the coupon to which he said “I’m sorry, I can’t take that because the ticket is already wrote up and it goes through our accounting team”. I responded and said “I’m Not sure why that would matter, you should have the ability to go in and update it. What if you had made an error, you’re telling me I would just be stuck with it?” He said “well no, I can change it, it’s just going to take a few minutes and hold things up”. I said “that’s fine, I don’t mind to wait”. He rolled his eyes like it was a bother for him to do 5 mins worth of paperwork to change it. That is not customer service. I don’t care if you had to go 5 mins out of your way to correct something, that is your job and you do it with a smile or get out of customer service. More

Matt our Salesman was very helpful, patient and efficient, not pushy at all when selling us our new vehicle. efficient, not pushy at all when selling us our new vehicle. More