
Byerly Ford
Louisville, KY
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I’m a new mom and when I went to pick up my car they seemed more interested in telling me that my car was messy than helping me get out of there. seemed more interested in telling me that my car was messy than helping me get out of there. More
Meg kept us informed during the order of our new Explorer as much as possible. Unfortunately we ordered a new car at a bad economic time, the inconveniences that occurred were not the fault of the dealership as much as possible. Unfortunately we ordered a new car at a bad economic time, the inconveniences that occurred were not the fault of the dealership. Any cars we purchase in the future will be through Byerly. More
Byerly damaged car after sale by hitting garage door after purchase putting on premium paint and interior treatments and didn’t notify me. I dropped the car off at 9am and at 3 called my sales person, after purchase putting on premium paint and interior treatments and didn’t notify me. I dropped the car off at 9am and at 3 called my sales person, who had to find out they ripped off my antenna and damaged roof and he had to let me know. No one from ford management ever contacted me until 3 days later when I filed a corporate claim. My sales rep was amazing, but I have no trust in anyone else at byerly ford. I understand mistakes happen, and I remained very composed, but to not even get an apology or even spoken to by the management is pathetic customer service More
I was quoted 2 weeks to get my car serviced, which is already a long time. I called every other day after 2 weeks and it took several attempts for someone to return my call. It took 3 1/2 weeks to get my already a long time. I called every other day after 2 weeks and it took several attempts for someone to return my call. It took 3 1/2 weeks to get my car back, a ridiculously long time! More
The staff are nice and helpful. The waiting area is very clean and comfortable. The coffee is good too. The waiting area is very clean and comfortable. The coffee is good too. More