Byerly Ford

Kept us informed daily how the repairs were going,the guys at the counter, Will and his buddy there, are good. guys at the counter, Will and his buddy there, are good. More

Nice showroom. Great vehicle selection. Very professional and attentive sales staff. David Mills in Sales, Lavonda the Receptionist and Jeff in Finance were all gr Great vehicle selection. Very professional and attentive sales staff. David Mills in Sales, Lavonda the Receptionist and Jeff in Finance were all great! Really made my wife and I feel very important and welcomed. Thanks, y'all! More

I have been to Byerly for all my car needs and they are always very professional and super easy to work with! always very professional and super easy to work with! More

took 2018 ford escape to service dept. to install new battery. service staff was friendly. explained everything and the price involved. work was performed in a reasonable amount of time. e to install new battery. service staff was friendly. explained everything and the price involved. work was performed in a reasonable amount of time. excellent work-very good service dept. will return for all service needs. More

First experience there. Had our '17 Explorer in for some repairs covered by a warranty bought with the vehicle at another dealer (Bill C.) across town. The service guy at BC Had our '17 Explorer in for some repairs covered by a warranty bought with the vehicle at another dealer (Bill C.) across town. The service guy at BCF wanted us to bring the car in just so he could enter/scan it into the system, then later take it back to drop off to get it worked on. I asked him if I can't just give him the VIN over the phone as opposed to driving across town and he said no, that everyone would want to do that. No fooling Captain Obvious. Who wouldn't want to save an hr of their life with a 5 min phone call? No such idiocy at Byerly. Smarter people I'm guessing or they don't think it a "stroke of genius" to have customers waste time driving there just to log the car into their system only to bring it back later to drop off for repairs. Some serious smarts there (sarcasm intended). As for our visit. Several things were addressed completely to our satisfaction. Was treated well by everyone there and was informed about the progress. I've bought parts there for things I can do, but never had service done there and it was a very pleasant experience. Will gladly continue to take all of our Fords there. More

After telling the service advisor when I called to schedule this appointment, Byerly tech told me they could not get to everything within one day. They didn't tell me this before hand. After the t schedule this appointment, Byerly tech told me they could not get to everything within one day. They didn't tell me this before hand. After the truck was dropped off they were unable to fix any of the problems I was concerned about. The vibration I'm feeling is still there but they couldn't feel it. More

Mariah was a terrific sales associate- courteous, friendly & professional. I purchase a used vehicle "as-is," but I think it would have been good for someone to have communicated with me regarding th friendly & professional. I purchase a used vehicle "as-is," but I think it would have been good for someone to have communicated with me regarding the tire pressure light that stays on, as well as the 2 messages that continuously display on the dashboard: "Low Oil," & "Low Tire Pressure." I don't see any mechanical assessment notes on any of the paperwork I was given that states these issues. Also, the once I turned on the windshield wipers they would not turn off, & still come on every time the truck is running. I still would have purchased the vehicle, but would like to have been notified of these issues. I probably would have paid the dealership to make the repairs prior to taking possession of the truck. More

Got in at 8 am got my truck back at 4 long time for a simpler recall and rotation simpler recall and rotation More

explained could not find problem, but had a record for when it reoccures. an will look at again. Chuck Harlow very nice to work with. charlie jones when it reoccures. an will look at again. Chuck Harlow very nice to work with. charlie jones More

Everything was smooth from the time that we walked in, to the end of the transition. the end of the transition. More