Byerly Ford

Purchased my used vehicle from Dakota Jackson and the experience was great. Dakota made it easy and enjoyable. experience was great. Dakota made it easy and enjoyable. More

Service advisor Dakota provided great customer service. Fast friendly service - special needs vehicle - nice work Fast friendly service - special needs vehicle - nice work More

everyone was very courteous and helpful, and Jim was fantastic. Drinks and snacks were offered while we waited. fantastic. Drinks and snacks were offered while we waited. More

Worked with Jim and he did what he said, that means a lot. Time off work is valuable to me and he made it a priority to do his best and be honest with me. lot. Time off work is valuable to me and he made it a priority to do his best and be honest with me. More

Don't know Dealer the teck did a wonderful job,and was very nice person. very nice person. More

Service advisor Chris Herrara provided great customer service. He was courteous and professional with his communication. He touched base with a daily status. service. He was courteous and professional with his communication. He touched base with a daily status. More

I love the fact that the dealership came to me. They sent a dealership Ford service vehicle to my home and took care of my problem. The technician was professional and it took no time at all fixed They sent a dealership Ford service vehicle to my home and took care of my problem. The technician was professional and it took no time at all fixed it right at in my driveway. More

Karen Wheeler was awesome throughout the whole experience! Very friendly and got me in the car that I wanted experience! Very friendly and got me in the car that I wanted More

Prompt service. No surprises. Easy to set appointment. Would highly recommend both their service and sales departments. No surprises. Easy to set appointment. Would highly recommend both their service and sales departments. More

I am so appreciative for all the work Byerly Ford has given me. I just purchased my vehicle at a different dealership back in December 2023 and a few weeks ago the “wrench” notification light started to given me. I just purchased my vehicle at a different dealership back in December 2023 and a few weeks ago the “wrench” notification light started to appear on my dashboard. After getting it diagnosed I called around to MULTIPLE Ford dealerships in Louisville to see about getting my car serviced since it was still under the manufacturer warranty but every service department I called was either booked out for weeks to months or just couldn’t get my car in at all. Luckily I scheduled an appointment online with Byerly and took my car in, I was told I would have to leave the car with them and I would hear something back in a few hours. Literally 45 minutes later I received a call from Will, one of the service advisors (I believe that’s his job description) and was told the codes coming up were transmission codes and that my car had to be moved over to the transmission service department and I would be working with him from there on out. He told me I would hear from him the next day and he kept his word. For the short time my car was there (less than a week) he was able to accommodate me by giving me a rental loaner while my car was in service as well as kept me informed about parts being ordered and estimated time of when I would get my car back. His customer service was phenomenal! I now have my car back with no other issues and I will forever be grateful for the service Byerly and Will has given me. Thank you so much and I will continue to do business for scheduled maintenance and other needs if they arise. More