Byerly Ford

Great sales experience, had what I was looking for and sales experience was great. The service experience was not as good. Had to take truck back multiple times and several items never addressed to correc sales experience was great. The service experience was not as good. Had to take truck back multiple times and several items never addressed to correction. Service advisor actually called me a lier at one time. Scheduling issues, and the service department said they couldn't diagnose a complaint with the 4x4 system because they couldn't drive it in "all wheel drive mode" something the owners manual says you can do. So glad I didn't let these people talk me into spending the money on their extended warranty. Still have problems with the climate control, and vibration in drive line. Very concerning after spending $80,000 on a very nice truck. I'm sure this is something they all do, but during one of my first visits I received a text offering to buy my truck back. When I got the estimate the value was far below KBB, its almost criminal how this process works. More

The guy named Chuck was rude and hateful. He talked down to me like I was stupid. The problem wasn't fixed, because they wanted to charge me for something they weren't sure would find the pro He talked down to me like I was stupid. The problem wasn't fixed, because they wanted to charge me for something they weren't sure would find the problem. From my understanding this isn't the first time this guy has treated customers bad. To the point one guy was going to fight him. Why does he even have a job. More

Just purchased a 2017 Ford F150 Lariart from Byerly Ford through Sales Associate Karen Wheeler. Karen is an outstanding person and an absolutely professional in the Automotive Industry. She is highly comp through Sales Associate Karen Wheeler. Karen is an outstanding person and an absolutely professional in the Automotive Industry. She is highly competent in her position and an individual of upmost integrity. What she says is what she will do. She made the purchase of the vehicle uncomplicated and convenient. I would not hesitate to to recommend her to anyone looking to purchase a vehicle, either new or used. I feel like I’ve gained a friend through this process in addition to a great deal on a vehicle! More

Karen wheeler was great and took care all of our needs and questions I highly recommend this dealership and questions I highly recommend this dealership More

Karen Wheeler helped me with my purchase of the car of my dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another veh dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another vehicle from this dealership. More

Purchased what was supposed to be a "CERTIFIED" 2017 Explorer Platinum. Radio had no FM or AM on way home, heated & cooled seats worked intermittent & lumbar section of seats did not work. Took it in 3 Explorer Platinum. Radio had no FM or AM on way home, heated & cooled seats worked intermittent & lumbar section of seats did not work. Took it in 3 times, They did give me a loaner car & replaced the antenna that was falling off on the 2nd trip, but on the 3rd trip to address the seat issues, they only did a gravy money maker Technical Service Bulletin replacing pigtail under the front seats & when I got it back, NOW the 3rd Row Seats NO LONGER FUNCTION & SEATS STILL DON'T WORK ALL THE TIME!! Sales team was great, Used car manager great, service manager (Chuck) very poor & acted like I was the problem because they did a VERY POOR INSPECTION to Certify the vehicle in the first place to raise the value of the vehicle & give a 6 month/7200 mile warranty with it & technician did a POOR job & really did not try to find the electrical problem! I will be taking it to a local Ford dealer since they are almost an hour away! More

Had a great experience working with Chuck. Everyone was very nice and I will continue coming here!! Everyone was very nice and I will continue coming here!! More

I’m very please about the service. My problem diagnosed and fix on the same day. Other dealers never seem to act quickly and fairly My problem diagnosed and fix on the same day. Other dealers never seem to act quickly and fairly More

herman robinson was my salesman and he was very tenitive about what I wanted. he showed me the truck i wanted to look at with no pressure hes very polite and afterwards several things had to be scheluded an about what I wanted. he showed me the truck i wanted to look at with no pressure hes very polite and afterwards several things had to be scheluded and he got that taken care of in a promped manner. More