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Byerly Ford
Louisville, KY
1,553 Reviews
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December 19, 2024
Karen Wheeler helped me with my purchase of the car of my dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another veh dreams and she was exceptional. Worked with me on price and financing. Helped with any questions that I had. I would definitely purchase another vehicle from this dealership. More
by Tim
Employees Worked With
Karen Wheeler
December 10, 2024
Purchased what was supposed to be a "CERTIFIED" 2017 Explorer Platinum. Radio had no FM or AM on way home, heated & cooled seats worked intermittent & lumbar section of seats did not work. Took it in 3 Explorer Platinum. Radio had no FM or AM on way home, heated & cooled seats worked intermittent & lumbar section of seats did not work. Took it in 3 times, They did give me a loaner car & replaced the antenna that was falling off on the 2nd trip, but on the 3rd trip to address the seat issues, they only did a gravy money maker Technical Service Bulletin replacing pigtail under the front seats & when I got it back, NOW the 3rd Row Seats NO LONGER FUNCTION & SEATS STILL DON'T WORK ALL THE TIME!! Sales team was great, Used car manager great, service manager (Chuck) very poor & acted like I was the problem because they did a VERY POOR INSPECTION to Certify the vehicle in the first place to raise the value of the vehicle & give a 6 month/7200 mile warranty with it & technician did a POOR job & really did not try to find the electrical problem! I will be taking it to a local Ford dealer since they are almost an hour away! More
by freeyourself
Employees Worked With
Camden in sales, Chuck in service
December 06, 2024
I’m very please about the service. My problem diagnosed and fix on the same day. Other dealers never seem to act quickly and fairly My problem diagnosed and fix on the same day. Other dealers never seem to act quickly and fairly More
by 5tadelahanty4
Verified CustomerEmployees Worked With
Jim in service department
October 05, 2024
herman robinson was my salesman and he was very tenitive about what I wanted. he showed me the truck i wanted to look at with no pressure hes very polite and afterwards several things had to be scheluded an about what I wanted. he showed me the truck i wanted to look at with no pressure hes very polite and afterwards several things had to be scheluded and he got that taken care of in a promped manner. More
by haywood1153
Employees Worked With
herman robinson, Jason Cardwell, Meg Daunhauer
July 27, 2024
hould have known by the filthy condition of the 2020 Ford Escape that Donnie sold us that this was not a dealership that took pride in their product. However, the car had all the bells, whistles and safety f Escape that Donnie sold us that this was not a dealership that took pride in their product. However, the car had all the bells, whistles and safety features we were looking for, so we gave in to our 16 year-old who loved the car and was paying for the majority of the purchase. Donnie was diffucult to understand and very frustrating to deal with. The car was still dirty when we picked it up a couple of days so that it could br properly detaijled, (crumbs in the console, stains on the cloth seats (that I was able to remove myself)). What transpired over the next week was nothing short of stressful and scary. The car started to shake after the first day home, the sunroof’s shade woukd not close and one of the doors woukd not lock! This was on a a Friday. I called Donnie and he told me to bring it in on the following Tuesday. I brought it in to the service dept Tuesdsy morning at 8:30 when Donnie said they opened and, of course, they didn’t open until 9. Very long, harrowing story short, our car had a post production turbo (that’ NO ONE KNEW ABOUT) that had not been properly installed, which accounted for, not only the shaking, but had punctured the catalytic converter. During this time I could not reach Donnie nor the pre-owned sales manager, Jason. My only point person was my service consultant, Chuck, which is the only reason I gave Byerly any star at all. Finally, after much grief, Jason agreed to take the car back and refund our money. But even THAT was stressful, as Jason said that everything had been taken care of with regard to the lender, but 4 days later, we still had an active loan with Huntington! Jason was out of the office and Jeff, the finance guy was, first, out to lunch, then, gone for the day (at 2 pm)! The following day, after 2 more phone calls, Vee, the receptionist, tracked him down and got him in the phone. Jeff then explained that Jason did not explain things properly (shocker) and that Byerly would first have to cut a check to Huntingto, overnight it, and then, at some point, cancel the loan. None of this had been explained to me and this was 4 days after “returning” the car, and 2 days after trying to get in touch with the finance manager. I could go on, but you get the picture. Would never go back to Byerly, but would follow Chuck to another service station, should he ever leave! More
by Barical
Employees Worked With
Donnie (sales), Vee (receptionist), Chuck (service), Jeff (Finance)
July 27, 2024
I have ought 3 cars from Byerly Ford. Everyone is nice and honest. But my salesperson Karen Wheeler is the BEST. She bends over backwards to make She She knows whT I want and makes sure I Everyone is nice and honest. But my salesperson Karen Wheeler is the BEST. She bends over backwards to make She She knows whT I want and makes sure I get exactly what I want. The transactions go fast, I won't use another salesman. More
by majjam1252
Employees Worked With
Karen Wheeler
