Button Chrysler Jeep Dodge Ram

This was definitely the worst experience in my 50 years of buying cars. I found a new $49K Pacifica Limited there via the Chrysler site (I was looking for a very specific spec- silver, AWD, gray interior, of buying cars. I found a new $49K Pacifica Limited there via the Chrysler site (I was looking for a very specific spec- silver, AWD, gray interior, sunroof, NAV, either a Touring or Limited), agreed to price, paid deposit, agreed to trade value, had confirmed appointment to pick up car yesterday, drove 3 hours from Cincinnati, and when I arrived on time at 11:30 AM, I was told, "Uh, somehow that car got sold to someone else." Unbelievable. More

Best car buying experience!! Greg was great and not pushy at all! The sales mgr came and introduced his self to us...very impressive!! Finance guy was great too!! at all! The sales mgr came and introduced his self to us...very impressive!! Finance guy was great too!! More

Bad service This dealership has to be the worst ive ever dealt with as far as the service side they will tell you one thing then change up and tell something els This dealership has to be the worst ive ever dealt with as far as the service side they will tell you one thing then change up and tell something else they are a bunch of liars and price gougers. The second vehicle i had worked on took over 4 months to get it back i understand that parts suppliers ar not usually still around but i ended up calling corporate headquarters and had the parts in 2 weeks ironically now that same car is back in the shop because they replaced a heater core and it started leaking and now the rest of my coolant system is shot the water pump and radiator now there gouging the price to get it fixed i bought a new 2017 ram there to and have had as bad of service already with that vehicle i highly recommend not doing business with this dealership 1 More

I would write zero stars if possible The service center does recall work. That’s what brought me in originally with my Dodge Magnum. They are placed my driver side airbag recall ended a The service center does recall work. That’s what brought me in originally with my Dodge Magnum. They are placed my driver side airbag recall ended a “free“ diagnostic of the car and found some things in the front end of the car that needed to be replaced. I wasn’t too surprised I knew this had to happen based on the miles of the car so I went ahead and have them do it. About $2000 later, which in and of itself is it drastically high for the repairs that they did , I was still having issues. I took it back to the service center were all the sudden they had no record of my car ever having been in. This was less than 24 hours after the fact. They wouldn’t even take a look at the car saying that they don’t do diagnostics on cars it ever been in service center. That statement is understandable however I had just been there and was talking to the person who helped me the whole time. I took the car to a few different mechanics around town all of them confirmed that repairs had not been done showed me parts that with my bill should’ve been replaced I had clearly been on the car for a long long time. I filed a police report. I filed a fraudulent charge with my credit card. Somehow these guys got away with it. I had to take it to another mechanic to finally get the repairs done for another $1800 If there ever were crooks… This is where they work More

Worst Service I had been enjoying the Cherokee I bought from you, until I brought it in for service last week. I made an appointment for 9am to not just get the I had been enjoying the Cherokee I bought from you, until I brought it in for service last week. I made an appointment for 9am to not just get the "complimentary" oil changed but to have a couple of minor things checked (shifting hard sometimes and a knocking noise in the rear). When I arrived the service rep acted perturbed that I brought it to the regular service rather than going to the express lane. I was then informed that the appointment was just to drop the Cherokee at the service center and that it would take all day to service it. The oil was NOT changed even though the work-order said it was and they had performed other work that I neither ask for nor authorized. I was given a bill of $86.64 for the work they supposedly preform, which i doubt, without my authorization. I am having second thoughts about purchasing this vehicle even though several of my family members have Jeeps through Button Motors. I never had any service issues with Chevy service like this and wish I had remained a Chevy customer. I am so disgusted with the service that I would like to return the Cherokee and get my Equinox back. Richard Smith More

Sold me a Jeep Wrangler with a bad engine & refuse to repair I bought a Jeep Wrangler with 68,000 miles on it and a few days after I got the truck home I noticed a pinging noise coming from the engine I bought a Jeep Wrangler with 68,000 miles on it and a few days after I got the truck home I noticed a pinging noise coming from the engine. Called Button, thinking they would fix the issue since I had just bought the vehicle. I was forced to bring the truck in over and over while each tech and service manager gave me a different story as to why the truck burns oil (over 4 quarts low at 3,100 miles since last oil change) , pings upon acceleration and loses power. They refused to fix my jeep even though they sold it to me with a bad engine. I requested all my service records and they actually sent me one that stated the engine light was on the exact day I bought it and they reset it and sold it to me the very same day. Now, somehow this is my fault. This should have never been a warranty issue. This is a bad business issue. I'm now being forced to replace the engine, 100% all on me. Never again will I deal with this business. More