Button Chrysler Jeep Dodge Ram

poor service department I bought my Jeep at Button in 2014. They are very busy and if you want to schedule an appointment, its usually about a 2 week wait to get your vehicle I bought my Jeep at Button in 2014. They are very busy and if you want to schedule an appointment, its usually about a 2 week wait to get your vehicle in. I had been notified by Chrysler of a recall (S61) and was told by Button that their first available appointment was in a month. I dropped of the Jeep yesterday and was called today to come pick up my Jeep. I was told they hadn't even ordered the part and that I would need to schedule another appointment. They said that they had to get the number off the part that was being recalled and then they could order that part. I told them that I had the same recall on my other Jeep and Champion was able to order the part the same day without seeing my Jeep and it was repaired in a few days time (only 1 appointment needed). They blamed Chrysler for not allowing them to order the amount of parts needed for a recall. I called Chrysler and told them the problem. They said that they had parts available and recommended that I take it to another dealership. The guy I spoke with said that he was reporting the problem to Chrysler and apologized for what Button did. I called Champion in Indianapolis and spoke to Ron in the service department. He was able to get the part ordered (without needing to see my Jeep to get a number off the part that needs replaced) and get my Jeep scheduled to have it repaired on 9/28/17. And guess what??? It didn't take a month to get it fixed!!!! Button needs to increase the size of their service department so that they can get vehicles repaired in a timely manner. They also need to work on their communication skills. Please let customers know in advance that a part isn't available and that it can't be ordered until after they see your vehicle. More

Couldnt get anyone to wait on me even after an hour. I walked around the sales lot for more than an hour, I went inside and they said they were busy and would be right with me, finally got tired of waiti I walked around the sales lot for more than an hour, I went inside and they said they were busy and would be right with me, finally got tired of waiting went outside and called. Still did t get an answer. I went to look at 3 vehicles that were on the website of which none were on the lot. Would never go back. More

worst dealership experience in my 30 years AVOID at all cost Worst experience in my life dealing with this dealership. Don't waste your time with these terrible employees, Lynn Kirk, Andy Sparger and General Sal Worst experience in my life dealing with this dealership. Don't waste your time with these terrible employees, Lynn Kirk, Andy Sparger and General Sales Manager John Clendenning. Unless you like being taken advantage of, don't even call them. They wasted 5hrs of our lives and 3 trips to the dealership, where they promised to deliver a new truck. We cut our losses and got a much better deal elsewhere, shop around, you will find much better deals. Don't believe a single word they say! Believing them will be your first mistake, that will lead to a terrible experience at this dealership. If Mr. Button knew what these people have done to his dealership, I'm sure all three of them would be fired on the spot! More

Chris Fairchild was so great at explaining things with us. If you need a vehicle, go see Chris, you won't be disappointed. The Geary's John and Becky #CHRISYOURCARGUY 😀Very Happy 😀Love My Truck! If you need a vehicle, go see Chris, you won't be disappointed. The Geary's John and Becky #CHRISYOURCARGUY 😀Very Happy 😀Love My Truck! More

Poor customer service It's like they don't want to go that extra mile for the customer. There is no customer satisfaction. They claimed that they went to all financial inst It's like they don't want to go that extra mile for the customer. There is no customer satisfaction. They claimed that they went to all financial institutions and even contacted the bank where the potential customer I brought in had his trade-in financed and we found out that they did not, so that was a straight up lie which to me kills their credibility. I will never bring or even suggest that customers buy any vehicle from Buttons! More

Lousy Service department The service department at Buttons has to be one of the worst. If you want your oil changed and that is all, you probably won't have any problems. Th The service department at Buttons has to be one of the worst. If you want your oil changed and that is all, you probably won't have any problems. They are either understaffed in their service department or under enthused about working. It takes two weeks to schedule your car in for repairs. Today I called to schedule an appointment and I got transferred twice before a secretary answered and said someone would have to call me back to set up an appointment. Here I sit fifteen minutes later and no one has called back. I guess my next purchase will be at a different dealership .... one that has more than one person working. Please note I did not deal with the people checked since I could not get through but the review requires you indicate individuals so based on my previous experience I selected them all. Update: I finally called back after 25 minutes and was told that it would be the 14th before I could get service. That is only 11 days to wait. I told them to forget it. I am going to Florida and I will get service down there. No more new cars from Buttons! Maybe in a few years they will get their dealership running like it should. More

Typical Car Salemen I hate buying cars because of the pressure you get from the sales people and how they cannot be honest. I asked before driving an hour to look at the I hate buying cars because of the pressure you get from the sales people and how they cannot be honest. I asked before driving an hour to look at the car if the previous owner was a smoker and was assured they were not but when we got to Kokomo to look at the Jeep, they had it sprayed down with so much fabreeze (which should have been my clue), all you could smell was the fabreeze. Once I purchased the Jeep, the more I drove it, the more the cigarette smell came thru. They were not willing to work with us on the price either. It was not a good experience and would not recommend Button to anyone. More

Awesome experience! My experience w button was fantastic! Everyone was great who I worked with, they were all polite and professional. John O'malia was phenomenal and got My experience w button was fantastic! Everyone was great who I worked with, they were all polite and professional. John O'malia was phenomenal and got me the best deal he could possibly get! When I have friends looking to buy a new vehicle I am going to recommend Johhny O! More