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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
546 Reviews
Call Service Center (765) 553-6861

546 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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December 23, 2024

I was in and out pretty quickly on a busy day. Jada is a great asset to this business!! More

by asmithers1738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your feedback! We’re so glad to hear that you were able to get in and out quickly, even on a busy day. Jada truly is an asset to our team, and we appreciate you recognizing her excellent service. We look forward to assisting you again in the future!

December 23, 2024

Advisor stated that the wait was too long to get Allstate on the phone to verify my tire protection package. They just wanted me to pay up front instead and they would reimburse me if/when they get the appro More

by ajc1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jada Critchlow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. It’s completely understandable to feel frustrated when there’s a delay in verifying your tire protection package, and we agree that you shouldn’t have been asked to pay upfront without confirmation. Your feedback is important, and we will review the situation with our team to improve both our communication and efficiency in handling such requests in the future. We truly appreciate your business and hope to provide you with a much smoother experience next time.

December 23, 2024

Shop was friendly Time n line to talk was short Time getting done was promp More

by pfrichey49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your feedback! We're glad to hear that our shop provided a friendly experience, and that both your wait time to speak with us and the service time were prompt. We truly appreciate your business and look forward to serving you again soon!

December 23, 2024

Was a great experience, was able to into service quickly and Jada took great care of my needs and respected my time. Would recommend . More

by youell72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Belt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was great and that Jada took excellent care of your needs while respecting your time. We truly appreciate your recommendation and look forward to serving you again in the future!

December 23, 2024

I dread car work. The last three times have been great, however, at Button. Prompt and convenience, considering car troubles are quite inconvenient. More

by MajesticMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for sharing your experience! We completely understand that car work can be stressful, but we're so glad to hear that your visits to Button have been prompt and convenient. We strive to make car troubles as easy as possible to handle, and we appreciate your trust in us. We look forward to continuing to serve you!

December 23, 2024

I've been a customer of Button for more than six years and they've always provided great services and customer service. More

by ralph.mccraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Hansen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sweeden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lupoi, Matthew Yero, Erika Tobin
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Dec 26, 2024 -

Button CDJR responded

Thank you for your loyalty and continued trust in Button over the past six years! We’re thrilled to hear that we've consistently provided great service and customer care. Your support means a lot to us, and we look forward to many more years of serving you with the best service possible!

December 23, 2024

Garritt was very patient explaining the situation and giving me the time I needs to decide what to do next. Thank you. More

by rozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Serritella
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your kind feedback! We're so glad to hear that Garritt took the time to patiently explain the situation and give you the space you needed to make an informed decision. We truly appreciate your trust and are happy to have had the opportunity to assist you!

December 23, 2024

An excellent dealership that I have traded with all my life. I would not go anywhere else. More

by jmeadors6017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Buckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero, Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you so much for your loyalty and trust! It means the world to us that you’ve chosen to trade with us throughout your life. We’re honored to be your dealership of choice and look forward to continuing to serve you for many years to come!

December 22, 2024

Service department got my LOF completed in a reasonable amount of time and in a professional manner. More

by mwstahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're pleased to hear that our service department completed your LOF in a timely and professional manner. We appreciate your business and look forward to assisting you again in the future!

December 22, 2024

Got me in quickly and the service was pretty quick for the job necessary to be done… More

by belinda.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're glad we could get you in quickly and complete the necessary work efficiently. We appreciate your trust in us and look forward to serving you again!

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