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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
546 Reviews

546 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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November 18, 2024

General customer Srv when I arrived to desk was not well received. Wait time was tooooo long and was told had 6 in front of me be patient . This is not acceptable I need to get to work and this has happene More

by hosier2138@@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we sincerely apologize for the long wait times and the poor customer service you experienced at check-in. We understand how frustrating it is to be told to be patient, especially when you have time-sensitive commitments. This is not the experience we want for our customers, and we will work to improve efficiency and communication at check-in to ensure timely service. We appreciate your patience and hope to provide you with a better experience in the future. If you’d like to discuss this further, please feel free to reach out directly.

November 18, 2024

Quick, courteous and kind. Always willing to answer my questions. Garrett always tried to please. More

by dacord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

Button Motors does a fantastic job and they have a great service department. Mike Lupoi is a great leader!! More

by tveach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lupoi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miranda Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

They are always great to work with and pleasant. I'll be a returning customer. More

by rmainesrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 17, 2024

Good service and friendly people. Timely service and efficient . Wait time was good. Ok. Ok. More

by thiatt1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 17, 2024

Garritt Stryker was very attentive to helping us out with getting our Jeep Grand Cherokee fixed in a timely manner and really listened to me when I had a concern with the front in making a clunking sound. I More

by chyman42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 16, 2024

Clean place . friendly to me. Treated me very .I will recommend to any one.looking for a repair shop. More

by noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 16, 2024

Everyone is so nice there and willing to make sure your vehicle is serviced correctly. Shannon is a great service advisor and I’ve always liked working with her. More

by rode17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

Shannon is an exceptional customer service representative and she is the reason I return. She goes above and beyond. She is my "go to" person and I trust her. More

by bwd5977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

Jada and Shannon were great. In and out very quickly. Shannon printed a service bulletin off for me in case I have the same issue when traveling for the holiday. More

by ljohnson716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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