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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
546 Reviews
Call Service Center (765) 553-6861

546 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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December 14, 2024

Great service, always friendly and helpful on answering questions concerning my vehicle, explains what they are going to do. More

by dawnmcelfresh14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your kind words! We're so glad to hear you’ve had great service and found our team friendly and helpful. We always aim to keep you informed and provide the best care for your vehicle!

December 14, 2024

Everything was done in very fast order. Staff was very friendly and informative on all information. More

by jimcardwell821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Button CDJR responded

Thank you Jim for your feedback! We're so glad to hear that everything was handled quickly and that our staff was friendly and informative. We appreciate your kind words and look forward to serving you again!

December 14, 2024

Great service. Great experience every time. Garrett is fantastic. Chris Ingle is a great technician. More

by chrisamobley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lupoi
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Dec 16, 2024 -

Button CDJR responded

Thank you for your amazing feedback! We're thrilled to hear you’ve had a great experience every time. Garrett and Chris will be so happy to know their hard work made a difference. We look forward to serving you again!

December 14, 2024

Buy back my 2024 Jeep Wagoneer L. It is a lemon. A vehicle with 12000 miles should not be in the dealer every time you turn around. More

by k.byrd13088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Belt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your concerns. We are truly sorry to hear about the issues you're experiencing with your 2024 Jeep Wagoneer L. A vehicle with only 12,000 miles should absolutely not require frequent visits to the dealership, and we completely understand your frustration. Please know that we take these concerns seriously, and we'd like to assist you further in addressing the situation. We recommend reaching out directly to our management team so we can investigate the issues with your vehicle and explore possible resolutions, including any buyback options that may be available. Please email kim.bush@drivechariot.com and mike.lupoi@drivechariot.com. Your satisfaction is important to us, and we are committed to resolving this matter in a way that restores your confidence in your vehicle and our service. Thank you for bringing this to our attention.

December 14, 2024

I like button motors , I can trust them with my car. The people are great! More

by delphmargarets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero, Erika Tobin
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Dec 16, 2024 -

Button CDJR responded

Thank you for your trust and kind words! We're so glad you enjoy working with our team at Button CDJR. Your confidence in us means everything, and we’re always here to take great care of your car!

December 14, 2024

The best thing I can say is everyone is polite and helpful I had a young girl help me in service bay. She’s so nice friendly polite helpful…….i was impressed. Any time I talk to Mike Lapouy he’s frie More

by wdconaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero, Erika Tobin
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for sharing your experience! We’re so glad to hear that our team, including the young lady in the service bay and Mike Lapouy, left such a positive impression. Politeness, friendliness, and helpfulness are always our top priorities, and we’re thrilled to have earned your trust!

December 13, 2024

Despite an appointment and clearly articulating needing my vehicle in a timely fashion, they neglected to respect that or communicate clearly the time line for my vehicle repair. More

by Bwilliamson2423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Tobin
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we sincerely apologize for not meeting your expectations regarding the timeliness of your vehicle repair. We understand how important it is to have clear communication and to have your vehicle ready when promised. It’s disappointing to hear that we didn’t respect your timeline, and we’ll work to improve our communication and ensure more accurate estimates in the future. We appreciate your patience and hope to have the opportunity to serve you better next time.

December 12, 2024

Shannon helped with all my needs. She is great to work with. The staff at Buttons are great to work with. Thats why I keep going back More

by grumpyd2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your wonderful feedback! We're delighted to hear that Shannon and our team at Button provided you with such great service. Your loyalty means so much to us, and we look forward to continuing to serve you!

December 11, 2024

They got me in when they said they would. They finished the job and did good work. More

by jdavidson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Button CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 11, 2024

Fast friendly service. Kolton went above and beyond. I had a bad experience years ago in service and have not been back till now More

by T6822tl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Button CDJR responded

Thank you for your positive review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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