Butler Toyota - Service Center

Service department changed the oil in our new 2022 Toyota RAV4 and left the oil drain plug loose. On the second oil change at 15000 miles they did it again. This time it flooded our garage with motor oil. We RAV4 and left the oil drain plug loose. On the second oil change at 15000 miles they did it again. This time it flooded our garage with motor oil. We had to have the vehicle towed. Called the service manager twice only to get voicemail. The general manager never returned my call. I took pictures and documented. I will call Toyota to file a formal complaint. More

Easy to make a service appointment; drove in 10 minutes before and the Service Advisor took my Tacoma in right away. Oil Change, Cabin Air Filter replaced, multi-point inspection, air in tires, fluids top before and the Service Advisor took my Tacoma in right away. Oil Change, Cabin Air Filter replaced, multi-point inspection, air in tires, fluids topped up. I waited in A/C comfort and was ready to go in 1 1/2 hours. Thanks Butler Toyota....! More

Larry is the best. He has been and continues to be knowledgeable, professional and demonstrates the type of service that makes me continue to drive from Atlanta to Mac He has been and continues to be knowledgeable, professional and demonstrates the type of service that makes me continue to drive from Atlanta to Macon, bypassing several other Toyota dealerships. I actually have a Toyota dealership less than 10 miles from my house, but there is one main thing that they are missing, LARRY. More

Needed an oil change, spoke to 2 service agents before dropping off. Mister Larry called to ask me why I brought in my car. "I need my oil changed, didn't this information get passed on to you?" He said t dropping off. Mister Larry called to ask me why I brought in my car. "I need my oil changed, didn't this information get passed on to you?" He said that all he had was the word "maintenance" and wanted to clarify. I'm not mad at Larry, he did the right thing. Upon pick up, when I saw my white car, the door and hood were smeared with black grease hand prints. I started my car and billows of white and yellow smoke came out. I quickly shut off the car. Larry came running out to the parking lot apologizing. "I'm sorry, they are supposed to drive the car when they put in the fuel line cleaner. It won't hurt you." I pointed out the black grease stains and he said it was from the rain. "No, look closely, it's hand prints." He asked a guy to come clean it off. Overall, I usually have a good experience. But quite disappointed with yesterday's oil change and maintenance service from start to finish. More

I’m a regular, this is the 3rd or 4th vehicle they have kept serviced for me. Service great as always, nice waiting area, and fair prices. kept serviced for me. Service great as always, nice waiting area, and fair prices. More

Always a pleasant experience servicing my vehicles at Butler. Very clean and friendly environment where everyone speaks to you. Chris my service representative is very organized and keeps me updated du Butler. Very clean and friendly environment where everyone speaks to you. Chris my service representative is very organized and keeps me updated during my service visit. I will continue to service my two vehicles at Butler Toyota. More

I waited 1 hour and 30 minutes as what the staff told me. They value my time. They value my time. More

They did what needed to be done in a timely manner. Explained all that was done Explained all that was done More

Timely, very pleasant waiting area, complimentary coffee or water. Service associate, Josh, was knowledgeable, efficient and very courteous. or water. Service associate, Josh, was knowledgeable, efficient and very courteous. More

Excellent customer service. No complaints waiting time was less than I expected. I really appreciate all Butler Toyota has done for me. No complaints waiting time was less than I expected. I really appreciate all Butler Toyota has done for me. More