Butler Toyota - Service Center

Friendly staff and nice atmosphere. Quick service. Everyone was helpful. Snack area to help make your wait bearable. Comfortable seating area. And you able to watch TV while you wait. Everyone was helpful. Snack area to help make your wait bearable. Comfortable seating area. And you able to watch TV while you wait. More

GREAT SERVICE Unfortunately I had used Lowe Toyota in Warner Robins - two or three times - for service on my 2006 Toyota Tacoma. The first time I used them to have Unfortunately I had used Lowe Toyota in Warner Robins - two or three times - for service on my 2006 Toyota Tacoma. The first time I used them to have the 70,000 mile service completed they sent me on my way after taking my money and supposedly doing the work properly. Well, the following day I drove my vehicle and the "check engine" light came on. Fortunately I was near their building so I pulled in and spoke with the Service Manager who took my vehicle into the service area. After about an hour I was informed that the "issue" had been corrected. When I aske what the "issue" was I was told that they had neglected to reconnect a hose, but they had fixed it. The next time I took my vehicle in for service I was told that I needed new tires, so I arranged to come back the next day to have the tires put on the vehicle. Tires were put on, and I was told my vehicle was ready. When I got into my vehicle and turned on the key I find that one of the "tire lights" was flashing. None were flashing when I left it in their hands. After some discussion, they determined that maybe they needed to find out why. Again they took my vehicle to their service area and after an hour, plus, they came back to me and told me that it was quitting time and that they still hadn't figured out the problem, that I needed to bring my vehicle back the next day and they would continue to see if they could find the problem. From what I was told when I brought it back, they never did diagnose the problem, something about them not having the necessary equipment. So, they just replaced the sensors. After driving the vehicle for a day or two, I was very dissatisfied with the tires, went back, they ordered different tires. When they got the tires in I had to go back to have them installed. They sent me on my way once again, the next day when I went to start my vehicle, the "tire light" came on and stayed on. I called them, wrote letter, got some cock and bull story and that is when I decided that while Lowe Toyota is about 1 mile or so from me, they were NEVER going to touch my vehicle again and I contacted Butler. They gave me an appointment to take my truck to them, they looked at the problem, fixed it, no charge, and I was on my way. When my vehicle needed servicing this time, and from now on, Butler Toyota will be my go-to service center. Thank you very much. More

Blown away by the service team. First time having my Tacoma serviced here. Instantly had a feeling of true with the service folks. Nice place, too. I will be back. Tacoma serviced here. Instantly had a feeling of true with the service folks. Nice place, too. I will be back. More

My advisor is Jason, "Great Customer Service" he's always willing to go the extra miles. When ever I have a question or concern he's always there to give advise. Thanks for caring! willing to go the extra miles. When ever I have a question or concern he's always there to give advise. Thanks for caring! More

This was a great experience as I arrived at my appointment on time and they took me right in everything and everyone was great done in 40 minutes.This was by far my best experience with a car chec appointment on time and they took me right in everything and everyone was great done in 40 minutes.This was by far my best experience with a car check up Thanks to all there More

Service was on time and explained in detail. They have free coffee and my wait time is less than an hour. Brian was very professional too. free coffee and my wait time is less than an hour. Brian was very professional too. More

I am always happy with Butler service. Brian Hatfield my service manager is always available and helpful when I need special times for service or have questions. He is like family and is always the best. service manager is always available and helpful when I need special times for service or have questions. He is like family and is always the best. More

Awesome service. Thank you to who ever serviced my vehicle. Truly an exceptional visit. Thank you all. Will definitely use this service again. Thanks again vehicle. Truly an exceptional visit. Thank you all. Will definitely use this service again. Thanks again More

Timely visit It was nice to get in and get without having to spend a lot time waiting. It was done with speed and I was able to get all my Saturday errands comple It was nice to get in and get without having to spend a lot time waiting. It was done with speed and I was able to get all my Saturday errands complete. More

Great Customer Service! I would recommend them too anyone the most dependable and friendliest place you can visit they get you in and out with little wait time... I would recommend them too anyone the most dependable and friendliest place you can visit they get you in and out with little wait time... More