Butler Toyota - Service Center

The wait time was long but, I didn’t even notice cause the atmosphere was so pleasant. My service advisor is always polite and courteous each time I come in to service my vehicle, he explains everything t the atmosphere was so pleasant. My service advisor is always polite and courteous each time I come in to service my vehicle, he explains everything to me. Chris Lee is has been an awesome advisor. More

I had originally planned on dropping the car off at noon on a Friday to leave it over night to perform an oil change and a recall. My wife gets off on Fridays at noon so it was going to work out for us. We on a Friday to leave it over night to perform an oil change and a recall. My wife gets off on Fridays at noon so it was going to work out for us. We were originally planning on meeting there and drop off her car which was having the service and we would just drive home together and pick it up Saturday. Well, something came up and I had to drop it off around 8am and they even shuttled me to my wife’s Job to pick up my car. The shuttle lady was super chill and so sweet. Again, the plan was to drop off the car and let them take their time. To my surprise, they called me at 11am same day, telling me the car was ready for pick up. Truly amazing!!!! So instead of taking Saturday to pick up the car, I picked up my wife at noon and swooped by picked up the car and just like that our weekend was saved.. Great Job everyone!!! More

Service rep, Anita, provided a most satisfying experience. She was personal as well as professional with the whole process of having my windshield replaced and camera re-calibrated. Thank you. experience. She was personal as well as professional with the whole process of having my windshield replaced and camera re-calibrated. Thank you. More

The service rep Shawn was very professional, and explain everything, and kept me in informed of changes. Courtesy service was nice also. everything, and kept me in informed of changes. Courtesy service was nice also. More

I always ask for Jerry. He’s earned my trust. He’s the reason I continue to use your services dept. He’s earned my trust. He’s the reason I continue to use your services dept. More

Butler Toyota always takes excellent care of my vehicle when I take in in for service. Their staff are friendly and courteous. They take the time to verify what my appointment is for, explain what is fo when I take in in for service. Their staff are friendly and courteous. They take the time to verify what my appointment is for, explain what is found during inspection, and provide guidance for repairs. They give me an estimated time for my visit and explain all cost up front so there is no shock when the service is completed. More

April my service person was very nice. Got in and out in a day. Thanks Got in and out in a day. Thanks More

I like the fact that I have an assigned service advisor- Larry. I had several questions and he took the time to explain procedure and process to me. Larry. I had several questions and he took the time to explain procedure and process to me. More

Easily made service appointment by phone . Prompt initial drop off . Service was completed in a timely fashion. Excellent customer service ! Prompt initial drop off . Service was completed in a timely fashion. Excellent customer service ! More

In Town from Trion when cars warning screen gave oil maintenance required soon. Found Butler Toyota as nearest Toyota dealership. Called the up at about 7:30 AM asked if they could fit my Prius in for a maintenance required soon. Found Butler Toyota as nearest Toyota dealership. Called the up at about 7:30 AM asked if they could fit my Prius in for a Oil Lube, filter change, and tire rotation. Was told bring it on down. Service Department got finished in about an hour while I had a great complimentary cup of coffee. Adviser explained all details of Service before I left the dealership. Good service and friendly staff. More