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Butler Toyota
Macon, GA
1,418 Reviews
Welcome to Butler Toyota
Since Butler Toyota opened its doors almost 50 years ago, we’ve been dedicated to delivering the best in Toyota vehicles and service. Find out why residents of Macon, GA, have made us their go-to dealership for years.
We have a wide inventory of new Toyota cars for sale. This includes the Toyota Corolla, the Toyota RAV4, and the Toyota Camry for sale in Macon, GA. In addition to our range of new vehicles, we’re also one of the most reputable used car dealerships in the region, so we recommend checking out our line of certified pre-owned Toyotas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,418 reviews
December 23, 2018
excellent service dept we have always received top notch service when bringing in our van for oil changes. very friendly staff, we highly recommend them and we will be back. we have always received top notch service when bringing in our van for oil changes. very friendly staff, we highly recommend them and we will be back. More
by Eric
Employees Worked With
Brian and Lexi
December 21, 2018
Exceptional My personal experience with my dealer Curtis McNeal was exceptional. He truly worked with me and found me a great car that I truly love. I came in and My personal experience with my dealer Curtis McNeal was exceptional. He truly worked with me and found me a great car that I truly love. I came in and told him what I was looking for and he got me just that in a reasonable time period and at a great price. More
by Hubbard88
Employees Worked With
Curtis McNeal
December 21, 2018
Car purchase Exceptional service from sale/explained features/purchase Great service , great people Made sure we had understanding of car features. All excelle Exceptional service from sale/explained features/purchase Great service , great people Made sure we had understanding of car features. All excellent experience and would purchase here again More
by Macon
Employees Worked With
Michael And Shane
December 20, 2018
Excellent Dealership Bought a used KIA OPTIMA from them and they were fantastic at giving me what I asked for. I would highly recommend this dealership to anyone! Great ca Bought a used KIA OPTIMA from them and they were fantastic at giving me what I asked for. I would highly recommend this dealership to anyone! Great car and great service from great people! More
by trucker29
Employees Worked With
Brook, Selethia, and Greg!
December 18, 2018
Poor buying expariance with Butler Toyota I purchased a 2018 Land Cruiser (certified preowned) at Butler Toyota on 1 Dec 18 and it was the WORST car buying experience I have ever had. The sta I purchased a 2018 Land Cruiser (certified preowned) at Butler Toyota on 1 Dec 18 and it was the WORST car buying experience I have ever had. The staff is unknowledgeable, rude, and lazy! I requested to have the GM call me (Kevin ??) and he has still not reached out to me (it's now 18 Dec). I called Toyota North America and lodged a complaint and was told that a customer service representative from Butler Toyota would contact me within the next 48 hours (that was 12 Dec) and still no contact... As stated the staff (Greg Williams) is/was unknowledgeable with how the sale of a vehicle to an active duty service member who is a non -resident of GA and who plans to register, title, and tag that new purchase in their state of residence works. This individual spoke to my wife and I as if we were less than intelligent with how the process works. My wife had to lookup the laws and regulations in dealing with the sale of a vehicle and the exemptions for military stationed in GA and the process of titling/registering in another state. I called Butler and explicitly told my salesman (Shane) to have the finance department call the Alaskan DMV to ensure they were tracing the process of selling a car to a military member and how to title/register that new sale. The dealer not only didn't call the DMV, they inferred that we were wrong when in fact the dealer blew-off my request. Lazy, the SUV was not ready for us to view (it was raining and not prepped under cover) even though the dealer knew we were on our way to see the SUV. I had told our salesman we were on the road heading his way which took us two hours! Once we decided to purchase the SUV was not detailed (maybe washed but it was raining and we could not tell if it was), it was not waxed!! and was missing a cover for the rear hitch (which is being ordered by the dealer, however, no word as to when it will come in). And as of 17 Dec the titling department has yet to process the our paperwork. As I stated above, I asked that the general manager (Kevin) call me so I could discuss these issues in detail, but I have still not received any kind of communication from either the GM or the customer relation representative (Zach Jordan). The only reason I purchased the Land Cruiser from Butler Toyota in one, the price was to good to pass up, and Two, I was two hours away from where I am stationed. I would like to say better things about my experience, but I can't. Butler Toyota does not live up to their mission statement, which I see as a direct reflection of the Butler Automotive group. Their Mission Statement is: Butler Automotive Group is dedicated to creating lifetime customers by delivering the highest quality service and treating each customer as if they are a guest in our home. We will continue to: • Surround ourselves with the best associates in the industry. • Create an environment that rewards performance and customer care. • Partner with the best franchises and continually strive to be their top performing dealer. • Give back and support the communities in which we do business. We commit to making Butler Automotive Group the best place to work and the best place to do business for our customers. I would look to another company for your car buying needs. More
by PA2018
Employees Worked With
Shane (Saleman), Greg Williams (Finance or sales office), Chris (Sales Manager), and Kevin (GM)
December 16, 2018
Patrick Parton is the best, salespeople ever! My wife and I brought our sienna van to get serviced. We asked if Patrick Parton was there, we began talking to Patrick and then started looking at ca My wife and I brought our sienna van to get serviced. We asked if Patrick Parton was there, we began talking to Patrick and then started looking at cars. Patrick is the most knowledgeable, patient and kind salesman that we've ever had. We drove the car that we purchased and fell in love with the car immediately. Patrick exceeded our expectations and I've already been telling my friends to go see Patrick. He's the best, ever! More
by Honda096
Employees Worked With
Patrick Parton in sales and Mr. Larry in service on my van.
December 13, 2018
Ease of purchase Salesman located the exact vehicle I wanted, gave me a great deal with no hassles Entire buying process was faster than I anticipated. I will be bac Salesman located the exact vehicle I wanted, gave me a great deal with no hassles Entire buying process was faster than I anticipated. I will be back More
by Hokey
Employees Worked With
Mike Sheridan
December 12, 2018
Getting the job done I choose this rating simply because I came in saying what I needed & wanted. My sales person along with the other staff got the job done! I choose this rating simply because I came in saying what I needed & wanted. My sales person along with the other staff got the job done! More
by ToyCam18
Employees Worked With
Rashod King
December 12, 2018
Excellent Customer Service We told salesman what we were looking for and he worked diligently to help us find just the right car. Would recommend him to anyone I know looking We told salesman what we were looking for and he worked diligently to help us find just the right car. Would recommend him to anyone I know looking to buy a car. More
by BJS
Employees Worked With
Mike Sheridan
December 11, 2018
New purchased Curtis took the time to work with me to make sure I got a great deal. I have already recommended him to friends and family. Curtis took the time to work with me to make sure I got a great deal. I have already recommended him to friends and family. More
by Pilarsky6
Employees Worked With
Curtis
