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Butler Toyota
Macon, GA
1,383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 28, 2018
Customer friendly This dealership is always extremely customer focused. You see it in all of the employees you interact with. It’s a pleasant experience going there This dealership is always extremely customer focused. You see it in all of the employees you interact with. It’s a pleasant experience going there More
by Jcbuzz1100
Employees Worked With
Jason, Jennifer
December 28, 2018
The sales person and the overall staff was very nice. The Butler Toyota overall staff and salesperson Curtis was very attentive . They answered all the questions I had as well as did a follow up and made The Butler Toyota overall staff and salesperson Curtis was very attentive . They answered all the questions I had as well as did a follow up and made sure everything was right the way I wanted it to be . More
by SavannahPetty
Employees Worked With
Curtis
December 27, 2018
Recall for Sienna Van Vehicle was taken promptly and estimate of wait time was given; sat in comfortable lounge with TVs. Vehicle was ready when promised. Bonus was toppi Vehicle was taken promptly and estimate of wait time was given; sat in comfortable lounge with TVs. Vehicle was ready when promised. Bonus was topping off gas tank since we were inconvenienced previously. Staff were very courteous and paperwork produced upon check-out. More
by MidGAcustomer2018
Employees Worked With
Sam
December 27, 2018
Always Great Th service is always great and exceptional. I was hearing a whilsteling noise and they took car of it for me. Great service always. Thank you Th service is always great and exceptional. I was hearing a whilsteling noise and they took car of it for me. Great service always. Thank you More
by Caf4279
Employees Worked With
Sam I think
December 23, 2018
excellent service dept we have always received top notch service when bringing in our van for oil changes. very friendly staff, we highly recommend them and we will be back. we have always received top notch service when bringing in our van for oil changes. very friendly staff, we highly recommend them and we will be back. More
by Eric
Employees Worked With
Brian and Lexi
December 23, 2018
Excellent and friendly service and in a timely manner. Provided shuttle service for the length of the service so I didn't have to wait. and friendly service and in a timely manner. Provided shuttle service for the length of the service so I didn't have to wait. More
by Kristie
Employees Worked With
Jerry Turner
December 21, 2018
Exceptional My personal experience with my dealer Curtis McNeal was exceptional. He truly worked with me and found me a great car that I truly love. I came in and My personal experience with my dealer Curtis McNeal was exceptional. He truly worked with me and found me a great car that I truly love. I came in and told him what I was looking for and he got me just that in a reasonable time period and at a great price. More
by Hubbard88
Employees Worked With
Curtis McNeal
December 21, 2018
Car purchase Exceptional service from sale/explained features/purchase Great service , great people Made sure we had understanding of car features. All excelle Exceptional service from sale/explained features/purchase Great service , great people Made sure we had understanding of car features. All excellent experience and would purchase here again More
by Macon
Employees Worked With
Michael And Shane
December 20, 2018
Excellent Dealership Bought a used KIA OPTIMA from them and they were fantastic at giving me what I asked for. I would highly recommend this dealership to anyone! Great ca Bought a used KIA OPTIMA from them and they were fantastic at giving me what I asked for. I would highly recommend this dealership to anyone! Great car and great service from great people! More
by trucker29
Employees Worked With
Brook, Selethia, and Greg!
December 18, 2018
Poor buying expariance with Butler Toyota I purchased a 2018 Land Cruiser (certified preowned) at Butler Toyota on 1 Dec 18 and it was the WORST car buying experience I have ever had. The sta I purchased a 2018 Land Cruiser (certified preowned) at Butler Toyota on 1 Dec 18 and it was the WORST car buying experience I have ever had. The staff is unknowledgeable, rude, and lazy! I requested to have the GM call me (Kevin ??) and he has still not reached out to me (it's now 18 Dec). I called Toyota North America and lodged a complaint and was told that a customer service representative from Butler Toyota would contact me within the next 48 hours (that was 12 Dec) and still no contact... As stated the staff (Greg Williams) is/was unknowledgeable with how the sale of a vehicle to an active duty service member who is a non -resident of GA and who plans to register, title, and tag that new purchase in their state of residence works. This individual spoke to my wife and I as if we were less than intelligent with how the process works. My wife had to lookup the laws and regulations in dealing with the sale of a vehicle and the exemptions for military stationed in GA and the process of titling/registering in another state. I called Butler and explicitly told my salesman (Shane) to have the finance department call the Alaskan DMV to ensure they were tracing the process of selling a car to a military member and how to title/register that new sale. The dealer not only didn't call the DMV, they inferred that we were wrong when in fact the dealer blew-off my request. Lazy, the SUV was not ready for us to view (it was raining and not prepped under cover) even though the dealer knew we were on our way to see the SUV. I had told our salesman we were on the road heading his way which took us two hours! Once we decided to purchase the SUV was not detailed (maybe washed but it was raining and we could not tell if it was), it was not waxed!! and was missing a cover for the rear hitch (which is being ordered by the dealer, however, no word as to when it will come in). And as of 17 Dec the titling department has yet to process the our paperwork. As I stated above, I asked that the general manager (Kevin) call me so I could discuss these issues in detail, but I have still not received any kind of communication from either the GM or the customer relation representative (Zach Jordan). The only reason I purchased the Land Cruiser from Butler Toyota in one, the price was to good to pass up, and Two, I was two hours away from where I am stationed. I would like to say better things about my experience, but I can't. Butler Toyota does not live up to their mission statement, which I see as a direct reflection of the Butler Automotive group. Their Mission Statement is: Butler Automotive Group is dedicated to creating lifetime customers by delivering the highest quality service and treating each customer as if they are a guest in our home. We will continue to: • Surround ourselves with the best associates in the industry. • Create an environment that rewards performance and customer care. • Partner with the best franchises and continually strive to be their top performing dealer. • Give back and support the communities in which we do business. We commit to making Butler Automotive Group the best place to work and the best place to do business for our customers. I would look to another company for your car buying needs. More
by PA2018
Employees Worked With
Shane (Saleman), Greg Williams (Finance or sales office), Chris (Sales Manager), and Kevin (GM)
