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Butler Toyota
Macon, GA
1,383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,383 reviews
August 24, 2019
Oil change Sam was very helpful and courteous during oil change appointment. The oil change was completed in a timely manner. Thanks for a job well done. Sam was very helpful and courteous during oil change appointment. The oil change was completed in a timely manner. Thanks for a job well done. More
by Bob
Employees Worked With
Sam, service department
August 22, 2019
service dept Jerry Turner is the best Service Writer. He is always helpful and courteous. Always ready to let me know what services is needed and work with me on Jerry Turner is the best Service Writer. He is always helpful and courteous. Always ready to let me know what services is needed and work with me on the best prices and time frames to get the needed work done. More
by Froggyma
Employees Worked With
Jerry Turner, Sam Mcwilliams, Larry Cummings, Wendy Hollis, Cindy Warren
August 21, 2019
GREAT SERVICE Brian offers excellent advice with a personal touch. His positive attitude and manner, always make for a great service experience. SERVICE is what Brian offers excellent advice with a personal touch. His positive attitude and manner, always make for a great service experience. SERVICE is what sells new vehicles. More
by service with a shake
Employees Worked With
Brian Hatfield
August 21, 2019
Nice people, management could improve I went to purchase a brand new vehicle. The saleswoman was very nice and easy to talk to. so much so that I was willing to go to a brother dealer and I went to purchase a brand new vehicle. The saleswoman was very nice and easy to talk to. so much so that I was willing to go to a brother dealer and work with that salesperson's recommended person. Though they didn't have the vehicle I wanted, I was offered the option of ordering it. I didn't bother ordering it because of the value they offered for my 2 trade-ins. They wanted to give me $11.5K for BOTH vehicles. I was able to get $7500 for one and $13.3 for selling the other, elsewhere. I was offended with the offer from this dealer. My other experience with this dealer was about 7 years ago. I saw a vehicle online and went to view it. When I walked it, I was given a price $2K more than the internet price. It would be good for the salesman to check that. I brought it up. I understand that they are trying to make money. But I don't want to feel like I am being taken advantage of. I would not send or trust my parents or grandparents there alone. Nice cars, but the person who makes the final prices they give you could benefit from a better conscious. So over all, just go with game face on. Stick with what you are willing to pay for and be prepared to walk if you don't get it. If you leave with a vehicle, it will be nice. It will work for a long time. If money is no big deal go for it. More
by Special85
Employees Worked With
Can't recall her name exactly. Middle aged, black woman. Very nice woman.
August 20, 2019
Brian Hatfield Brian took great care of our 16-year-old Camry through the years and he is now in charge of our brand new Camry. We feel confident this new Camry will Brian took great care of our 16-year-old Camry through the years and he is now in charge of our brand new Camry. We feel confident this new Camry will last as long with him taking care of it. More
by Returned Customer
Employees Worked With
Brian Hatfield
August 16, 2019
Jerry Turner always goes above and beyond. He let's me know when I need my next service and helps me keep up with what needs to be done next. always goes above and beyond. He let's me know when I need my next service and helps me keep up with what needs to be done next. More
by Froggyma
Employees Worked With
Jerry Turner, Sam Mcwilliams, Larry Cummings, Wendy Hollis, Cindy Warren, McCall Fuller, Randy Butler
August 15, 2019
Efficient, professional, pleasant, communicative, capable When I arrived for our service appointment, I was immediately greeted in a pleasant, professional manner. Several times during the service, an employe When I arrived for our service appointment, I was immediately greeted in a pleasant, professional manner. Several times during the service, an employee communicated with me about details of findings. Because an issue involving a warranty on a tire was involved, the Butler Toyota employee himself called the other dealership to handle the matter most effectively. They focused on servicing the car so that the car is safe and well maintained. Having gone for many years to another dealership for service, this experience was positive enough to make us come back to BT for regular service. More
by Grateful
Employees Worked With
Sam
August 15, 2019
Service experience Wonderful experience. Timely service. Friendly tech. The representative had worked with me before and insisted on assisting me once again. He thanked Wonderful experience. Timely service. Friendly tech. The representative had worked with me before and insisted on assisting me once again. He thanked me for trusting my service needs to them. More
by Tyken
Employees Worked With
Brian Hatfield
August 14, 2019
Extraordinary Experience Curtis was very pleasant to work with. Well knowledgeable of all of his vehicles in witch I was looking for. Curtis worked alongside his f Experience Curtis was very pleasant to work with. Well knowledgeable of all of his vehicles in witch I was looking for. Curtis worked alongside his finance manager to get me the best deal that I could receive, in my price range. Even called the next day to see how I was doing in my new car. It was very exciting for me because I’ve never owned a brand new car and they made it possible for me . More
by Mimi0926
Employees Worked With
Curtis
August 09, 2019
Changed my mind The service team, price, and security I get from this dealership has changed my mind. For years I would take my vehicles to non-dealerships for servi The service team, price, and security I get from this dealership has changed my mind. For years I would take my vehicles to non-dealerships for servicing, but not anymore! Now I go to Butler. More
by phillyrocks
Employees Worked With
Sam McWilliams, Asst.Service Mgr.
