Butler Toyota

Prompt and courteous service. As always, Larry Cummings provided excellent customer service!! I was also impressed by Blake, the shuttle driver who drove me home while car was being serviced and picked be provided excellent customer service!! I was also impressed by Blake, the shuttle driver who drove me home while car was being serviced and picked be up when it was completed. More

Recall Staff is wonderful. I have never had a bad experience. From the time I bought my car in 2014. I have nothing but positive thing to say about Butler To Staff is wonderful. I have never had a bad experience. From the time I bought my car in 2014. I have nothing but positive thing to say about Butler Toyota! More

Used Car Sales Experience I traveled about 40 miles from Warner Robins to Butler Toyota in Macon. I thought I was going to buy a Tundra that day. But, my experience with the I traveled about 40 miles from Warner Robins to Butler Toyota in Macon. I thought I was going to buy a Tundra that day. But, my experience with the used car salesman Mark Patrick was the absolutely, without a doubt, the worst experience I have ever had in buying a car at a dealership. Mark was very unprofessional with me from the get go. I had questions that he could not answer and when he did answer, he said it in a very demeaning way., Like, why are you asking such a dumb question. But, I let it go for a while until he called me a name. He said "OK, champ" during negotiations. Mark didn't like the fact that I knew what questions to ask and what I should pay for and how to negotiate. Finally, I got up and left. I was not going to pay commission to someone who belittled me. I don't know how a dealership could hire such an unprofessional person to talk with a potential buyer. More

oil change, tire rotation Butler provided good service, Sam took care of my car; I used coupon sent in the mail, plus some pts accrued at Butler, pleased with car care Butler provided good service, Sam took care of my car; I used coupon sent in the mail, plus some pts accrued at Butler, pleased with car care More

Rude and Incompetent Online Sales team! Terrible experience! My husband and I tried to purchase a vehicle from their used car unit and had one of the worst sales experiences I've ever had. W Terrible experience! My husband and I tried to purchase a vehicle from their used car unit and had one of the worst sales experiences I've ever had. We are not local so we were negotiating with their online sales team. This particular vehicle had some non-standard features added by a previous owner that I wanted photos of. There were continuous delays in getting the photos. We'd tentatively agreed upon a price, I submitted an application for pre-financing but I wanted to get those photos before committing. They sent the photos and then texted me an hour later to say they "Sold the vehicle. Sorry." When I called and talked to them they were beyond rude and blamed us for trying to negotiate, asking for "so many things", "emailing them so much" and having different last names (very sexist attitude!) so the "computer system didn't track". We simply wanted clarification on a non-standard feature! You'd think they'd know how to respond to emails and requests like this as the online sales team. Needless to say we will never buy with them and would not recommend. Marty Keefe (Sales Manager), James Dooley (Internet Sales Manager) and Brooke Sanders (Special Financing Analyst) should really think about careers where customer service isn't in the job description. More

Professional, courteous, and just a good group of people that work very hard to make your visit an enjoyable one. Very clean facility. Good prices that work very hard to make your visit an enjoyable one. Very clean facility. Good prices More

Helpful. Kind. Personable. Love working with Mr Hatfield. He is always helpful. He updates me. Gives me great advice. He has excellent understanding of all situations and is not pushy just informative. He is always helpful. He updates me. Gives me great advice. He has excellent understanding of all situations and is not pushy just informative. More

Larry is the best! He always does an excellent job explaining any issues. I feel comfortable, well treated, and a valued customer. - Thanks Butler Toyota for another great service! explaining any issues. I feel comfortable, well treated, and a valued customer. - Thanks Butler Toyota for another great service! More

Fast and effiecient The service department worked with me to set up a service time that was on my time table. Brian Hatfield got my car in quickly and finished quickly. The service department worked with me to set up a service time that was on my time table. Brian Hatfield got my car in quickly and finished quickly. More