Butler Toyota

What more can I say about Butler Toyota of Macon? My service advisor, Brian Hatfield is exceptional, courteous, assisting and FANTABULOUS! His type of 5 stars service keeps me as a customer. What My service advisor, Brian Hatfield is exceptional, courteous, assisting and FANTABULOUS! His type of 5 stars service keeps me as a customer. What is there not to LOVE about Brian? He goes over and beyond. Explains what is going to be done and keeps you abreast of all that is being done. Love, Love, LOVE Brian! And of course Mr. Jerry he is always assisting, kind and sweet! I don't think I had any problem with any of the wonderful people in Butler Toyota of Macon. There are others too, like Megan and the other 2 ladies. They greet you like family and entreat you with so much respect and courtesy. For the many years of service they have given, I THANK YOU ALL! More

Best Toyota dealer in the state of Georgia as far as I’m concerned. Pleasing to business with. concerned. Pleasing to business with. More

I continue to bring my car to the dealership for service because of Jerry. He always provides me with great customer service and addresses any questions and concerns I have with my vehicle. because of Jerry. He always provides me with great customer service and addresses any questions and concerns I have with my vehicle. More

This visit the staff were pleasant, friendly, and water or coffee were offered. Dealership is always clean. or coffee were offered. Dealership is always clean. More

Wendy Hollis is one of the best Sales Professionals in the area. Wendy is knowledgeable and provides excellent customer service. She is also patient and caring. I got my car serviced and the Service the area. Wendy is knowledgeable and provides excellent customer service. She is also patient and caring. I got my car serviced and the Service Department provided me with excellent customer service after the sale. Butler Toyota provides the best customer service!!! More

From the phone call to check on tires to driving out the door was as enjoyable as an auto repair can be. Larry Cummings was extremely knowledgeable about what I wanted and what he had to meet my needs. The door was as enjoyable as an auto repair can be. Larry Cummings was extremely knowledgeable about what I wanted and what he had to meet my needs. The time frame for my appointment was right on. I chose to drive to Butler Toyota because my local dealer was not able to sell the tires I wanted. Even though I must drive further to Butler Toyota, I will to get the service I ask for rather than the sales pitch from the dealer that can’t provide the product I received from Butler Toyota on the Phone. More

Yes they let you know what’s wrong with your car service than earth peoples and I enjoy I’ll take them out vehicles in there and I will tell you in a while I told is a good service department than earth peoples and I enjoy I’ll take them out vehicles in there and I will tell you in a while I told is a good service department More

Friendly service and an exceptional car buying experience. Chris Berryhill at Butler Toyota in Macon, GA is a caring and professional salesman experience. Chris Berryhill at Butler Toyota in Macon, GA is a caring and professional salesman More

Beware of smiling faces. This is a very friendly dealership but their practices are shady to say the least. I bought a truck from them and almost bought an SUV from them, but This is a very friendly dealership but their practices are shady to say the least. I bought a truck from them and almost bought an SUV from them, but the second time I walked away. Each time, here was the sales process: Once a sale price is agreed upon, they’ll throw in some curve xxxxx. 1) they’ll pressure you to use Toyota financing, stating that there is no deal unless Toyota financing is used. 2) they’ll insist that the deal also requires financing at a very high rate (for me they said 5% APR even though my credit score was above 800). 3) If you don’t agree with the high interest rate, they will strongly encourage you to take the loan and refinance later, otherwise the deal is off. They will also insist that you wait 3 payments until you refinance to avoid penalties (to the dealer) from Toyota finance. 4) they won’t allow money down since they’re after that interest money. If you try to make a large down payment then the deal is off. They will encourage you to take the deal and make a large payment after the loan has started. I’ve bought about 15 cars in my day and this place was by far the most dishonest. Avoid this place. More

Terrible customer service. Bought a Camry in May and months later, they still haven't provided me with a title. Hours have been spent calling, texting, and trying to get this s Bought a Camry in May and months later, they still haven't provided me with a title. Hours have been spent calling, texting, and trying to get this straightened out. Loan company is threatening to cancel my loan because I cannot provide a title to the Camry. More