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Butler Toyota
Macon, GA
1,388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 16, 2024
I went in for my first service and was told it was done. Now they keep calling me to tell me that I need to come in for my first service. I have a full warranty and I need to talk to my Rep that I saw on J Now they keep calling me to tell me that I need to come in for my first service. I have a full warranty and I need to talk to my Rep that I saw on July 1. They also tell me they cannot find my Rep (whose card I lost) but On July 1 they could search that by my phone number. The operator lied and told me the system has been down two weeks but it was NOT DOWN WHEN I WAS THERE JULY 1. She would not listen to me. I need to talk to my Rep. Why is she lying. Why are they calling me to schedule the service I have already had. More
by Eshimek
Employees Worked With
The telephone operator for service?
July 05, 2024
The sales staff was very professional and pleasant, but stretched too thin and poorly supported by the rest of the dealership. It took all day -- 5+ hours -- to complete a cash purchase of our Certified U stretched too thin and poorly supported by the rest of the dealership. It took all day -- 5+ hours -- to complete a cash purchase of our Certified Used Tacoma. Sometime during the wait, we learned that there was only a single key for the vehicle; though the salesman assured us they would make a second key the following week. A few days later later, we received a call from the service department informing us of a safety recall that needed to be addressed. Getting these issues addressed has been a nightmare requiring THREE separate trips to the dealership. Butler Toyota has far surpassed any doctor's office in the lack of respect for the customer's time. More
by Rural Customer
Employees Worked With
DeQuan,
June 25, 2024
Yes, it may be a little bit of a wait for your oil change etc., but they inform you when you arrive what your expected wait time may be for your appointment. Everyone is incredibly nice at the dealership and etc., but they inform you when you arrive what your expected wait time may be for your appointment. Everyone is incredibly nice at the dealership and the facilities are clean and comfortable. JD is an outstanding salesman and I highly recommend him to any potential toyota buyers. He recognizes me anytime I am at the dealership for my vehicle's service appointments and always makes it a point to speak. He took care of me after the paperwork was signed on my new toyota RAV 4, when we had a minor issue with the car, just as well as he did when he was making the sale. I will always buy Toyota going forward. More
by leighhmcd
Employees Worked With
Nicole Beck
June 18, 2024
Butler Toyota exceeded my expectations in finding exactly the build I wanted for my new Tundra, much faster than estimated. Ali and JD were a pleasure to work with. the build I wanted for my new Tundra, much faster than estimated. Ali and JD were a pleasure to work with. More
by dcheek
Employees Worked With
Ali, JD Milam
