Butler Toyota

I called the Butler service department on Tuesday morning, March 18,2014 and Larry Cummings set me up with an appointment for 11:45 AM for the same day. Larry is very professional and he covered eve morning, March 18,2014 and Larry Cummings set me up with an appointment for 11:45 AM for the same day. Larry is very professional and he covered everything I needed done. The service only took 1 and a half hours and I was on my way. I highly recommend Butler Toyota and I will continue to by my cars there. More

The Butler Toyota sale & services have been EXCELLENT. I got a new car from Butler Toyota about 2 months ago. My friend, family and co-workers always tell me how wonderful my new car is. And, EXCELLENT. I got a new car from Butler Toyota about 2 months ago. My friend, family and co-workers always tell me how wonderful my new car is. And, I tell them how EXCELLENT the sale and services of Butler Toyota are from me every time. This service that I just received was required on my car - Synthetic Oil Vehicles/Rotate Tires. The service was fast and WONDERFUL and FREE! 2 More

Overall my experience was good. The process was long and tedious, but Troy was able to get me what I wanted at the price I was asking. I am satisfied as a result! tedious, but Troy was able to get me what I wanted at the price I was asking. I am satisfied as a result! More

Purchased vehicle with flaws in windshield. Waited quite a few mos. but it wasn't until I talked to Phil Hiett who assured me "Stick with me I'd get this done". He kept his word and I'm now truly satisfied, a few mos. but it wasn't until I talked to Phil Hiett who assured me "Stick with me I'd get this done". He kept his word and I'm now truly satisfied, couldn't have asked for better service from a great employee! More

I received outstanding service from all employees at Butler Toyota. Genero and Kyle were very attentive to my needs and did their utmost to help me find the perfect vehicle to suit those needs. Quentin Butler Toyota. Genero and Kyle were very attentive to my needs and did their utmost to help me find the perfect vehicle to suit those needs. Quentin took his time to ensure he explained in detail all the paperwork throughout the purchase process. This is the second time I have been to this dealership. The first time was about 6 months ago when my mother bought her 2013 Camry and I was so impressed with the dealership I returned and bought my 2014 Tacoma. More

Went in for a used car since we did not want to put money in our 95 toyota again. Troy worked with us and we walked out with a brand new 2014 Toyota. Very pleased in our 95 toyota again. Troy worked with us and we walked out with a brand new 2014 Toyota. Very pleased More

Before I entered the door, I was greeted and directed to Wendy Hollis (she had helped me with a prior purchase). Wendy was working with a customer but got Casey Hall to work with me until she had finished Wendy Hollis (she had helped me with a prior purchase). Wendy was working with a customer but got Casey Hall to work with me until she had finished with her customer. Both Wendy and Casey listened to find out just what I was interested in that day. Both ladies are very knowledgeable of the vehicles themselves and all the details that go along with a sale and trade-in (which had also been purchased from your dealership). They even provided some answers to questions I forgot to ask! Their commitment to their job AND me as the customer was appreciated. I also dealt with Kevin - I'm sure I must have tested the patience of all! Quinton helped me get through all of the "signing" process with no problems. Actually it was a very good experience from the time I entered the door until I drove away in my beautiful red car! More

Worst experience ever!!!! Most unprofessional group of people, rude managers, and terrible service!!!! Mainly dealt with Bob--who is a manager. When we purchased our 4 Runner in December, Bob gave us people, rude managers, and terrible service!!!! Mainly dealt with Bob--who is a manager. When we purchased our 4 Runner in December, Bob gave us a list of 3 things that would be taken care of (surface scratches, radio problems, and Weather Tech floor liners for the car). The first problem was that it took us 2 and 1/2 weeks and numerous unreturned phone calls before we could even get our car in for the promised services. We were finally told to bring the car for the services and that parts had been ordered, but after a week without our car we were told the vehicle was being looked at to determine what parts needed to be ordered (thought that had already been taken care of). We went back to get our car to wait on parts to come in, then had to take it back once more where it sat for a week and the only progress made was the car was detailed. (They did give us a loaner car...which was expected anyway, but tried to put us in a small car, when the reason we traded was for more room for our newborn twins). Finally, parts came in and scratches were fixed. Only problem with the parts were the floor liners were not the ones promised because Bob told us they could no longer get the Weather Tech liners, which turned out to to be untrue. This was determined when we contacted the service dept and asked how much it would cost for us to order the Weather Tech floor liners. The service dept quickly gave us a price and told us they would be happy to order for us. Over a month and one car payment later and many trips back and forth with our newborn twins, we finally got our car. We expressed or frustration about the wait, trouble and lies we had been told. The company immediately got on the defensive, told us to leave, and hung up on us when we tried to call (another manager, Randy Lavoie). During the last conversation when we again expressed our dissatisfaction and told them we would take necessary measures to let all our friends know to beware, we were told with a snicker and very sarcastically "I'm sure we'll lose a lot of business from your complaints". Obviously customer satisfaction after the sale is of no importance to them. We posted a negative review on Facebook and were asked very quickly by the company to take it off. As I was looking through reviews from other people, I came across a positive review made by the sales manager himself, Randy Lavoie, as if he were an actual customer and had an experience with buying a vehicle. Beware of the positive reviews you do read...they may contain a conflict if interest. "Whether you are purchasing a vehicle, servicing your car or looking for the perfect part, your satisfaction is our highest priority"---this was copied directly from their website. We are not too convinced now! After spending thousands on something, this was our expectation, however the reality was much different. More

I had done my research and knew exactly the car I wanted. I had a limited amount of time available, so Frank gave me a quick demonstration of the features and test drive. I took the car home and returned I had a limited amount of time available, so Frank gave me a quick demonstration of the features and test drive. I took the car home and returned the next morning. Negotiating the price took 5 minutes. No pressure, no hassle. The paperwork was ready quickly, and again, hassle free. My Avalon was delivered to me spotlessly clean. Great car buying experience. More

Had great buying experience , Jason Stewart went out of his way to get me a great deal on my new car, highly recommed him for sales, super nice guy, ,just bought a 2013 venza, bought my last 3 toyota's at his way to get me a great deal on my new car, highly recommed him for sales, super nice guy, ,just bought a 2013 venza, bought my last 3 toyota's at butler toyota. Great service dept. thanks butler toyota macon ga. More