Butler Nissan

Terrible service department and management WORST. DEALERSHIP. EVER. My Certified Pre-Owned vehicle was at Butler's service department several times over a period of 17 months for the SAME prob WORST. DEALERSHIP. EVER. My Certified Pre-Owned vehicle was at Butler's service department several times over a period of 17 months for the SAME problem (code P0705). It was never fixed - despite being kept at the dealership for 61+ days. The code would clear for a short period of time and then the check engine light would come on, it would start downshifting, have trouble going up hills, dash lights dimming, blinkers not working, etc. Once the problem started we never felt comfortable taking the vehicle out on the road. In fact, the vehicle had less than 75,000 miles when I ultimately sold it back to the dealership for much less than what is was worth because the warranty was going to expire in less than a month and the transmission problem was never taken care of. Not to worry though - the dealership quickly put it out on the lot as a "clean car fax" vehicle with an asking price of +$4,000 more than what I sold it for. More

Terrible dealership Terrible experience with these people especially the sales rep Craig I drove 6 hours to buy a car from them and they didn’t have the title for the veh Terrible experience with these people especially the sales rep Craig I drove 6 hours to buy a car from them and they didn’t have the title for the vehicle I was prepared to wait two to three weeks but instead I got a phone hung up in my ears by Craig, the manager David never have time for customers which is crazy the only decent person there is Karen once I didn’t finance through them nobody cared no more it was xxxx getting back my down payment money after many unanswered calls and people never knowing what’s going on I finally got my money when I told them I would report my experience to the radio stations in town I would give them a negative zero if it was possible you might think nothing won’t happen to you but take my advice and not do business with these people save the headache of getting involved with their unprofessional business practices. Take your business elsewhere you won’t regret it. And do not purchase anything from them if you don’t live close enough to go there in person when something goes wrong. More

SUPERB CUSTOMER SERVICE I have purchased my second new Nissan and I love it. Darrin's customer service was great. The people at Butler make you feel welcome and they do not I have purchased my second new Nissan and I love it. Darrin's customer service was great. The people at Butler make you feel welcome and they do not take for granted that you chose them. More

Avoid this Service Center at all Costs... I scheduled my 2 year old Nissan for service here for the last time. The service light came on in my vehicle so when I arrived for my "scheduled diag I scheduled my 2 year old Nissan for service here for the last time. The service light came on in my vehicle so when I arrived for my "scheduled diagnostic" appointment, the service intake customer service representative was extremely rude and short with me. So unprofessional... Later, when I retrieved my vehicle and paid $135 for the vehicle diagnostic service, I was told that my service light sensor was bad and needed to be replaced. I was given an approximate $1100 estimate to service and replace the sensor. The very next day, my vehicle would not start. I took my 2 year old Nissan battery to get it checked at Advanced Auto and was told that it was almost dead. I thought that was strange because the day before the Butler Service Center did not advise me of that, even though I had paid $135 for a complete vehicle diagnostic. After I replaced the battery, the service light went off, despite the $1100 estimate Butler Nissan Service Center had advised would fix that problem. To make matters worst, the battery in my key fob started to go bad also. So, ask yourself, if you paid for a vehicle diagnostic at this business wouldn't you expect something for your money??? In the words of "Ernest T. Bass", "fooled me once, shame on you... fooled me twice, shame on me...". Butler Nissan Service Center won't get a second chance to beat me out of a single penny! More