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Butler Nissan
Macon, GA
128 Reviews
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Showing 128 reviews
May 31, 2019
Terrible service department and management WORST. DEALERSHIP. EVER. My Certified Pre-Owned vehicle was at Butler's service department several times over a period of 17 months for the SAME prob WORST. DEALERSHIP. EVER. My Certified Pre-Owned vehicle was at Butler's service department several times over a period of 17 months for the SAME problem (code P0705). It was never fixed - despite being kept at the dealership for 61+ days. The code would clear for a short period of time and then the check engine light would come on, it would start downshifting, have trouble going up hills, dash lights dimming, blinkers not working, etc. Once the problem started we never felt comfortable taking the vehicle out on the road. In fact, the vehicle had less than 75,000 miles when I ultimately sold it back to the dealership for much less than what is was worth because the warranty was going to expire in less than a month and the transmission problem was never taken care of. Not to worry though - the dealership quickly put it out on the lot as a "clean car fax" vehicle with an asking price of +$4,000 more than what I sold it for. More
by chris230moore
Employees Worked With
Ryan - service department and Jay Davis, general manager
March 09, 2019
Terrible dealership Terrible experience with these people especially the sales rep Craig I drove 6 hours to buy a car from them and they didn’t have the title for the veh Terrible experience with these people especially the sales rep Craig I drove 6 hours to buy a car from them and they didn’t have the title for the vehicle I was prepared to wait two to three weeks but instead I got a phone hung up in my ears by Craig, the manager David never have time for customers which is crazy the only decent person there is Karen once I didn’t finance through them nobody cared no more it was xxxx getting back my down payment money after many unanswered calls and people never knowing what’s going on I finally got my money when I told them I would report my experience to the radio stations in town I would give them a negative zero if it was possible you might think nothing won’t happen to you but take my advice and not do business with these people save the headache of getting involved with their unprofessional business practices. Take your business elsewhere you won’t regret it. And do not purchase anything from them if you don’t live close enough to go there in person when something goes wrong. More
by Thatguy
Employees Worked With
Craig
December 18, 2018
SUPERB CUSTOMER SERVICE I have purchased my second new Nissan and I love it. Darrin's customer service was great. The people at Butler make you feel welcome and they do not I have purchased my second new Nissan and I love it. Darrin's customer service was great. The people at Butler make you feel welcome and they do not take for granted that you chose them. More
by Mary01
Employees Worked With
Darrin Talton
December 09, 2018
Avoid this Service Center at all Costs... I scheduled my 2 year old Nissan for service here for the last time. The service light came on in my vehicle so when I arrived for my "scheduled diag I scheduled my 2 year old Nissan for service here for the last time. The service light came on in my vehicle so when I arrived for my "scheduled diagnostic" appointment, the service intake customer service representative was extremely rude and short with me. So unprofessional... Later, when I retrieved my vehicle and paid $135 for the vehicle diagnostic service, I was told that my service light sensor was bad and needed to be replaced. I was given an approximate $1100 estimate to service and replace the sensor. The very next day, my vehicle would not start. I took my 2 year old Nissan battery to get it checked at Advanced Auto and was told that it was almost dead. I thought that was strange because the day before the Butler Service Center did not advise me of that, even though I had paid $135 for a complete vehicle diagnostic. After I replaced the battery, the service light went off, despite the $1100 estimate Butler Nissan Service Center had advised would fix that problem. To make matters worst, the battery in my key fob started to go bad also. So, ask yourself, if you paid for a vehicle diagnostic at this business wouldn't you expect something for your money??? In the words of "Ernest T. Bass", "fooled me once, shame on you... fooled me twice, shame on me...". Butler Nissan Service Center won't get a second chance to beat me out of a single penny! More
by No 2 butler nissan
Employees Worked With
Amber Nelson, Owner Loyalty Manager
December 11, 2017
False Advertising Be careful when they tell you that your new Nissan has nitrogen in the tires or that you are getting a good price on your vehicle. I ended up in the n Be careful when they tell you that your new Nissan has nitrogen in the tires or that you are getting a good price on your vehicle. I ended up in the negative $4500 range when I traded out of the two month old new truck they sold me. More
by ken911
Employees Worked With
Royal
September 22, 2017
Excellent customer service Nissan and I have had a long standing relationship. From me purchasing 8 vehicles to getting each serviced at the dealership. Staff knows me by name a Nissan and I have had a long standing relationship. From me purchasing 8 vehicles to getting each serviced at the dealership. Staff knows me by name and always provides excellent customer service. I bought a new car last week and Gary aka GT did an awesome job. I got my previous car serviced and Hunter was great at making sure I was satisfied with the services and got me to work on time. More
by Melissa b
Employees Worked With
Gary Taylor
July 21, 2017
Cold Customer Service Purchased car on 07 11 17. Filled credit app but decided to do cash at finance table. Was told by Mr. Harper to save money in bank for interest. Re Purchased car on 07 11 17. Filled credit app but decided to do cash at finance table. Was told by Mr. Harper to save money in bank for interest. Returned first thing the following day to pay with my checkbook but was told to wait till I received my payment coupons because it was a lot of paperwork to go over. Was told by Mr Solomon who made a $900 miscalculation, who gave me his word on the price.. A few minutes later found out it was the wrong amount. I refused the car and walked out leaving the keys. He further told me that my credit would be messed up and my car was being abandoned. Later spoke to the GM who told me that I was looking to get something for free. Being as hurt as I was by his disrespect I sobbed and sobbed within the entire conversation but he continued to ask if I wanted him to take the car to the back for repossession. How rude!! I found out thAt I forgot my checkbook there within my haste to walk out and they never bothered to contact me. I was looking everywhere for it. They later gave it to my husband when he went for my keys to my new car. The salesman was great though, Mr. Dalton. More
by Leslie10303
Employees Worked With
Randy Solomon
May 21, 2017
15,000 mile check The experience was great. I was greeted with a smile and all of my concerns were met. No further comment until the next experience which is due in a The experience was great. I was greeted with a smile and all of my concerns were met. No further comment until the next experience which is due in a few months. More
by Altry123
Employees Worked With
Unknown
February 07, 2017
VERY GOOD WORK AND WOULD RETURN! I LIKE THE ATTITUDE OF THE WORKS AND THEY ARE HELPFUL AND UNDERSTAND THEIR PRODUCT. WILL RETURN AS NEEDED WORK AND WOULD RETURN! I LIKE THE ATTITUDE OF THE WORKS AND THEY ARE HELPFUL AND UNDERSTAND THEIR PRODUCT. WILL RETURN AS NEEDED More
by Emory E Pitts
Employees Worked With
HUNTER FAULKER
November 30, 2016
AVOID AT ALL COSTS!!! Avoid at all costs!!! After 4 days my new Nissan Frontier broke down and I had it towed to the nearest dealership, which was Butler Nissan, due to a d Avoid at all costs!!! After 4 days my new Nissan Frontier broke down and I had it towed to the nearest dealership, which was Butler Nissan, due to a defective part. Rude, unprofessional and uncaring. The first 8 days of ownership of a brand new truck and 4 of them it was in the service department. No loaner car. No rental car. They did not care how I got home since the truck was towed in, or How I was supposed to get to work. Employees are either poorly trained or just liars. I thought it might be a few bad employees until I spoke with the general manager. After days of trying to reach him and leaving many messages, ( he seems to take days off a lot or leaves really early), I finally got him on the phone. He says, "I don't care if your truck is 4 days old or 4 years old, if you didn't buy it from my dealership, it's not my problem. Loaner cars are for people that bought here." Obviously the poor and uncaring attitude of the employees comes from the top.. I now drive to Childre Nissan in Millegeville just to get my oil changed and I tell everyone to avoid Butler Nissan. More
by PastorJoe
Employees Worked With
General Manager
