Butler Lexus of South Atlanta

Great Experience Javon Shaw was omitted on first review . Big ups to this Young Man. (Delivery Specialist). Excellent Customer Care. Extremely satisfied.. Made sure Javon Shaw was omitted on first review . Big ups to this Young Man. (Delivery Specialist). Excellent Customer Care. Extremely satisfied.. Made sure I understood everything More

Best car buying experience ever! Sean, Renee and Patrick provided exceptional service with a smile. The dealership has a large selection of vehicles. I gained a new car and new friend Sean, Renee and Patrick provided exceptional service with a smile. The dealership has a large selection of vehicles. I gained a new car and new friends. More

Service Department Called and was able to get my vehicle in same day for diagnostic of 2 mild issues. Mech couldn’t specifically ID the exact issue so no diagnostic was Called and was able to get my vehicle in same day for diagnostic of 2 mild issues. Mech couldn’t specifically ID the exact issue so no diagnostic was made which didn’t send me down rabbit holes and much to my surprise no fee was associated. That’s ethically sound business if I ever seen it from a dealership. Additionally they completed a recall which required my gas tank to be filled up so that was awesome and they hooked me up with a wash and tire shine. Great experience all around. My service rep JR gave me some good advice also. While I was waiting I stopped by the sales floor and engaged Mr Boston in conversation on a new vehicle future purchase. Another great experience there. He offered some information and made himself available for any questions I had. Makes you feel good dealing with attentive staff members. A young lady behind the confession stand offered some Starbucks coffee and cookies to calm the hunger. Overall the process felt good in comparison to things I’ve experienced elsewhere. Keep up the great customer service. More

New car sales hustle Planned to purchase LS 500 for 6 months. Used build programs on line to achieve all options I required. Went to Butler Lexus in South Atlanta for serv Planned to purchase LS 500 for 6 months. Used build programs on line to achieve all options I required. Went to Butler Lexus in South Atlanta for service on my RX, and see how would be charged to order LS 500 in my colors and options. Back and forth, Sales Mgr John said could not buy Lexus with Colors I requested, just like those I had assembled several times with the online build your own. I went in looking for red LS with 20" wheels. Was sold white lexus with every option but 20" wheels, which salesman told me it had. I did not realize with the deal I was making vehicle did not have 20" heels which I require for easy access with my crutches. Took car back for 20" wheels, and even when I asked Chuck, service manager if he got the 20" wheels and he said , YES. The sales manager is a coward and refuses to take my calls. His used car hustle mentality is beneath the level of Operations for all the other Lexus dealers I have used, who seem to operate with integrity, rather than pulling the con to sell a tricked out last year model with every option but the 20" wheels. I am not finished with this deal. I am going to continue to make noise for a long time. I have been a customer before Butler bought the dealership for 16 years for 3 LS models & 5 RX models. I did nothing wrong, other than accept the word of the salesman, Lorenzo, who brought me the 19" wheel vehicle, after I could not fit in the F model LS500 in red. Buyer beware. I am not used to dealing with such low level integrity at any Lexus Dealership. Sales rep cannot get John to speak to me personally. Character has gone AWOL! More

Rip off went to South Atlanta Lexus for oil change and replace the spark plugs in my 2013 LS 460. First the salesman asked if I had been quoted a price after went to South Atlanta Lexus for oil change and replace the spark plugs in my 2013 LS 460. First the salesman asked if I had been quoted a price after I said no he told me the cost would be 1100.00, I quickly took my keys and called another dealer an hour away and they gave me the same service the next day for 498.00 and a loaner car to use. I guess I had stupid written on my head that morning...don’t trust them with your mom aunt or grandma...go to a reputable dealer..satellite blvd in Duluth is excellent. More

Great Customer Service with Les Millender We drove from Chattanooga to the Atlanta Butler Lexus dealership and had an excellent experience. Les Millender expedited the paperwork for us and was We drove from Chattanooga to the Atlanta Butler Lexus dealership and had an excellent experience. Les Millender expedited the paperwork for us and was extremely helpful and kind. Patrick Crawford explained all the technical features of the RX-350 and really helped us to understand the full operation of the vehicle. We highly recommend Butler Lexus of South Atlanta, and ask for Les Millender for your best deal. More

Excellent, Efficient Transaction I buy many cars and recently bought a 2018 Nx300 AWD for my wife. We traded a 2017 Nx200 Fsport. We knew exactly which car we wanted before arriving I buy many cars and recently bought a 2018 Nx300 AWD for my wife. We traded a 2017 Nx200 Fsport. We knew exactly which car we wanted before arriving by looking through their inventory online. We drove down from Roswell since the Atlanta dealers did not have the car we were looking for. Jason Sparks met us at the door and was very professional. We made a deal in 45 minutes and were on our way back to Roswell within a total of 2 hours from arrival with our new car. The entire team including sales management, business office and Jason made this transaction comfortable, quick and easy. Having bought Lexus’ from all 3 stores in Atlanta, I can assure you this was the most efficient and professional. We do not keep cars more than a year, so we will return to Butler. More

Awesomely Refreshing My Lexus Experience was Awesome! Everyone was proficient and professional. My Sales woman Lashonda Love 💘 was knowledgeable, professional and My Lexus Experience was Awesome! Everyone was proficient and professional. My Sales woman Lashonda Love 💘 was knowledgeable, professional and provided an excellent presence to my Special situation. I am so thankful for the mucg needed attention I received from the Lexus Team! The Sales Manager Found me tbe Perfect Car to fit my personal need.. Ohh, I certainly cannot leave out my Technology Guy David! So excited to work and learn from him! Even the Finance Manager was Awesome!! 2 Thumbs Up and 5 🌟🌟🌟🌟🌟 Everyone!! I Rate my Sales Person Ms. Love a 10 for making everyone I encountered become a prelevent and vital component of my purchase!!! Thank You Lexus!! I am Doing the Happy Dance 💃 💃! Nia More

Technology Specialist I just purchased my 2nd Rx350. Patrick Crawford was great, he made sure that before I left the dealership that I understood everything about the tec I just purchased my 2nd Rx350. Patrick Crawford was great, he made sure that before I left the dealership that I understood everything about the technology in my SUV. Patrick was very friendly and knowledgeable about the technology in my SUV, love that he wanted to make sure that I truly enjoyed the experience of the purchase and how to work all the bells and whistles of my car. More