Butler Lexus of South Atlanta

Butler Lexus is the worst! There service department needs a complete overhaul and the service consultants need training on how to be professional. Yesterday I waited 2 hours There service department needs a complete overhaul and the service consultants need training on how to be professional. Yesterday I waited 2 hours for a simple oil change and found that my vehicle had not been touched in that time period. I had a 1:30pm appt., in which I arrived 15 minutes early. At 2:05pm, I was informed they are getting to my car. At 3:10pm, I asked the service consultant have they started on my car and the answer was "No". This "No" came with no apology or concern for my time. I asked for my key and left. I am currently at Nalley Lexus and the level of professionalism is night and day. At Nalley, I was immediately informed of a free update to the cars computer system... this was never mentioned at Butler. I will NEVER take my car to Butler/South Atlanta Lexus for anything. More

The worst car buying experience of my life!I paid the The worst car buying experience of my life! I paid the FULL sticker price because this was the trim, color, etc my wife wanted. The salesperson said The worst car buying experience of my life! I paid the FULL sticker price because this was the trim, color, etc my wife wanted. The salesperson said "I gave you $800 off". I said I paid full sticker. The sales person said "let's just leave it at that, you got a great deal". Do NOT go here!! More

I brought my car in for a complete diagnostic. They provided a visual look and charged $165. . . . no paperwork on diagnostic; only a bill for $165. Mr. Paskel Simmons became defensive when I inquired provided a visual look and charged $165. . . . no paperwork on diagnostic; only a bill for $165. Mr. Paskel Simmons became defensive when I inquired about why a complete diagnostic was not completed. I am very dissatisfied with the service and would like a refund. More

Bought a new LX570 from this dealer this summer and it was wonderful experience. Having just dealt with the worst experience ever at Jackson Acura in Roswell, Ill always be sure to let people know when a was wonderful experience. Having just dealt with the worst experience ever at Jackson Acura in Roswell, Ill always be sure to let people know when a dealer performs at a stellar level. More

Original review can be read on Butler Lexus google review about how I bought car September 9th but didn't get a tag until February 12th. Called RoadVantage today about filing a claim to repair cosmetic damag about how I bought car September 9th but didn't get a tag until February 12th. Called RoadVantage today about filing a claim to repair cosmetic damage. Dealership claimed that would fix any interior or exterior damage to vehicle (scratches, car dents, waste food or drink, etc) BUT that was a lie. Dealership also claimed I could cancel this service at anytime..another lie. Roadvantage covers environmental damage only and cannot be cancelled because dealership supposedly applied a coating to my car that's doesn't allow me to cancel. Butler Lexus is the dealership that keeps taking from their customers. Disappointed to say the least with Butler Lexus. Will do everything I can to keep family, friends, coworkers, etc. away from this dealership. More

Buyer beware. This dealership is not honest with their financing!. They offered me 1 interest rate over the phone and when it came down to signing on the dotted line it was over 2 points higher and they financing!. They offered me 1 interest rate over the phone and when it came down to signing on the dotted line it was over 2 points higher and they would not honor quote they 1st offered! I could not get anyone to call me back and felt as if they could have cared less about my satisfaction on financing. Lexus would be appalled and I don't think is in line with other dealerships I have worked with. More

I took my car in for service to have them diagnose a problem that I knew would take longer than 3 hours. I brought the Lexus Service Bulletin that went with this problem knowing that they would have to problem that I knew would take longer than 3 hours. I brought the Lexus Service Bulletin that went with this problem knowing that they would have to research it to pin point the diagnosis. I booked the appointment online and requested a loaner, no loaner was provided. I asked the Service Manager why not he stated I have not spent enough with them but he could make me a waiter. I have been going to this dealership to service my car originally in 2012 when it was Lexus of South Atlanta due to many times they have misdiagnose my vehicle. Under new management I thought the customer service would have improved. I ask to speak to the general manager to discuss the loaner issue just on principle. Turns out the Service Guy sent David Gibson the Service Director out to discuss the loaner policy with me. He again states I have not spent enough money with them. I explained to him that I have been going there since I got the car and they have misdiagnose problems saying I needed a water pump and didn't when I took it to another dealership. He states that I am giving your car back and refused to service my car. I would not take my car or advise anyone to take there car to Butler Lexus of South Atlanta if they were the last Lexus Dealership on Earth. I have spent tons of money at this place because of a misdiagnosed problem on LS460 and LX570 . I will try an Independent Shop. Because it took Lexus Service Department 3 times to fix a Brake Actuator. I needed Control Arms was not diagnosed until out of CPO Warranty, Water Pump stated needed took it to another dealership said I did not need a water pump. Don't take your car to this place and Lexus was the only place that ever touched this car. More

Earnest professionalism is outstanding. Let him know what you are looking for he will make that deal for you. My vehicle was shipped i was informed from the time I signed paperwork till my vehicle was deliv you are looking for he will make that deal for you. My vehicle was shipped i was informed from the time I signed paperwork till my vehicle was delivered. If I'm in the market of buying again It will definitely be with Earnest Ousley More

WARNING DO NOT DEAL WITH THIS DEALERSHIP!!! THEY SELL ZERO DEDUCTIBLE WARRANTIES THAT THEY DO NOT HONOR AND IT TAKES MONTHS TO TRY TO GET YOUR MONEY BACK. DEAL WAS 7/6 - STILL TRYING TO RESOLVE 9/21. ZERO DEDUCTIBLE WARRANTIES THAT THEY DO NOT HONOR AND IT TAKES MONTHS TO TRY TO GET YOUR MONEY BACK. DEAL WAS 7/6 - STILL TRYING TO RESOLVE 9/21. More

DO NOT USE THEIR FINANCE SERVICES, AN UNTRUTHFULL OFFICE. BRING YOUR OWN FINANCE. DO NOT USE THE DEALER FINANCING OFFICE NON-TRUTHFUL FINANCE OFFICE. I BOUGHT A ux200 28 Dec 2019 , at the time of financi BRING YOUR OWN FINANCE. DO NOT USE THE DEALER FINANCING OFFICE NON-TRUTHFUL FINANCE OFFICE. I BOUGHT A ux200 28 Dec 2019 , at the time of financing I am offered a 4.99% APR which I have a very high credit score THEREFORE. I requested to use another bank. at this time Butler Lexus South of Atlanta finance office tells me that "IT ONLY DOES BUSINESS WITH ONE BANK, Bank, PNC XXX bank, which is offering the 4.99%. APR. At this point I offered to use my own bank and immediately I was told that I WILL LOOSE THE $2000 REBATE that it was given to me. Given to me because the car had a 0% APR AND NEVER was mentioned during negotiations, even with my high credit score. I took the 4.99% loan and 2 days later transferred to my bank at a 2.50% APR. Contacted general manager about the issue he ignored me. May be because I am Hispanic and a senior citizen that this happened to me. With this experience I just had this will be my first AND LAST LEXUS PRODUCT. If going through this is what it represents to own one. Distrust, non-truthful statements , robbery, lack of respect. All I got from Butler Lexus South. of Atlanta More