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Butler Ford

Milledgeville, GA

4.8
178 Reviews

2631 N Columbia St

Milledgeville, GA

31061

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Showing 178 reviews

March 20, 2019

Friendly atmospheres Have been bringing in our vehicles since we moved to the area in 2012. Was always taken care of by the Service Dept. Both Mark and Richard care abou More

by BobbyV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Smith
March 17, 2019

F-150 safety recall Called Richard in the service dept. late afternoon on 3/14 to schedule an appointment. He got me one the next day at 11am. Took about 20 minutes incl More

by jimbo76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
November 27, 2018

Service Dept shouldn have mechanics that can fix your car I dropped my Lincoln off because the brakes were not working right. They stated pads were good but brake booster had a busted diaphragm. Quoted $7 More

by tdbaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reputation Management
September 04, 2018

Appears to have under qualified service techs Took over 2 months to replace a head gasket on a 2017 f150. Missed promise After missed promise. Then couldn’t make it run. Timing was off after re as More

by Brookssb88
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
July 18, 2018

Awful service Our truck is under warranty. The service dept has had our truck for almost three weeks. No progress has been made on it as far as repairs. Both my hus More

by lmepps
Recommend Dealer
No
Employees Worked With
Reputation Management
April 19, 2018

2018 Ford F150 The sales staff was very helpful and informative. The management team and David really helped me through the whole process. I’d definitely recommend t More

by Jmhale85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reputation Management
September 09, 2017

My visit I was pleased to be serviced by dawn Wolfe and the butler Ford family. They was very helpful and very kind with me purchasing my car. They are the bes More

by Erica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Wolfe , Reputation Management
Sep 10, 2017 -

Butler Ford responded

Erica, thank you for the great review! We are pleased that Dawn was such an asset to your purchase experience. We will be sure to let her know how much you appreciated her help. We hope you're enjoying your new car and welcome you back anytime.

March 15, 2017

Go somewhere else! I got a fair deal on my new car that I bought. I asked for a new battery because the car had been sitting in the showroom for 2 years & when I checked More

by March1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several
Mar 21, 2017 -

Butler Ford responded

We're concerned to hear that your experience wasn't on par with our standards. We always want to provide our customers with quality vehicles and helpful service. We would appreciate a chance to talk to you to see how we can make amends. Please contact me so I can work on making things right. -Brian Shepherd, General Manager

Mar 21, 2017 -

March1986 responded

I called the dealership for the 5th time and left a voicemail with the GM Brian Shepherd. I just want what was promised and I want the issues resolved. It really shouldn't be this hard to get things done right the first time.

December 12, 2016

Great Service I've bought three vehicles from butler Ford and have alway got a great deal always very friendly and helpful. The service department always takes care More

by corvette_o1812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred C
September 29, 2016

The Worse The worse car service and customer service than any Ford Dealership ever! Cringe when having to go, no trust for best interest of my vehicle. Had oil More

by Concerned Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark then Richard
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