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Butler Ford
Ashland, OR
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
Helpful June 17, 2021
Very poor service, never returned calls, they don't get parts ordered, I had to keep calling back to get any information, after 5 months I'm finally getting the repairs completed. After service guy quit, parts ordered, I had to keep calling back to get any information, after 5 months I'm finally getting the repairs completed. After service guy quit, know one called and followed up on his commits to me!! They just don't care. More
by Doityourselfbuilder
Employees Worked With
Brian Hail
March 08, 2021
The customer service we received was excellent. Prices were fair and work completed was good. If you have a Ford, I would absolutely recommend you bring it here! were fair and work completed was good. If you have a Ford, I would absolutely recommend you bring it here! More
by msanniegardner
Employees Worked With
Brian Hail, Mark Retter, Scott Thomas
December 16, 2020
It was a pleasant experience. Rocky was great at answering my questions. I had a lot of questions and he was very patient. He also came in on his day off to help. I thought that showed how dedicated answering my questions. I had a lot of questions and he was very patient. He also came in on his day off to help. I thought that showed how dedicated he is to helping. More
by coopersurf
Employees Worked With
Rocky Moore
December 03, 2020
Rocky accoring to a family member who accompanied my father said he was pushy and manipulative . My dad went in not intending to purchase a car that day, but somehow ended leaving with a car not up to father said he was pushy and manipulative . My dad went in not intending to purchase a car that day, but somehow ended leaving with a car not up to his expectations. A family member wrote a poor review, now he has been calling our home and family members cellphones harassing them to change his rating to a 4 This is unacceptable and unprofessional Just plain wrong More
by Hurtfultruth
Employees Worked With
Rocky Moore
February 07, 2020
Wonderful facility, Great SalesPerson Jason!!!!! Butler Ford was amazing, our sales person Jason Kuykendall was Great! I would suggest you shop at Butler Ford. I love my Escape!!!! I will tell all m Butler Ford was amazing, our sales person Jason Kuykendall was Great! I would suggest you shop at Butler Ford. I love my Escape!!!! I will tell all my friends that are searching for a new car to try Butler. More
by gailwalker7
Employees Worked With
Jason Kuykendall
February 01, 2020
sales and service were fantastic Sales and Service is fantastic. Always helpful service writers. Clean and modern....and of course they have all the latest and greatest Ford products. Sales and Service is fantastic. Always helpful service writers. Clean and modern....and of course they have all the latest and greatest Ford products. Rocky lets me kick tires for as long as I'd like without being pushy. I like that. But when you have questions..he is there to help. We are lucky to have Butler Ford in the Valley. More
by ronrusnak
Employees Worked With
The woman who takes care of payment for service is so Friendly. Sorry I don't remember her name., Rocky Moore, Mark Retter
February 01, 2020
Always a good experience Took my Focus (Miss Francine) in for oil change and tire rotation. 1) They found a nail in one tire so fixed that up - no charge. 2) Found that one br Took my Focus (Miss Francine) in for oil change and tire rotation. 1) They found a nail in one tire so fixed that up - no charge. 2) Found that one brake was very bad. The Service Dept immediately put my car next in line for an unexpected brake job so I left her overnight. 3) The next morning, I had a coupon in my email for $$$ off a brake job, which they happily applied to the bill! When Miss Francine was brought up I found they had vacuumed the inside for me. Brian was attentive, thorough and very helpful explaining each new discovery. Another great experience with Butler Ford! More
by Susan
Employees Worked With
Brian Hail
January 28, 2020
In for service Had a very good experience with Mr. Hassler. Great job explaining all my service needs. Love a guy with a good sense of humor. Explained very well wha Had a very good experience with Mr. Hassler. Great job explaining all my service needs. Love a guy with a good sense of humor. Explained very well what my service needs were going to be in the future; and what was found with my current appointment. Thanks Jim! More
by Princess
Employees Worked With
Jim Hassler
