Butler Ford

3 year customer. Always very courteous, professional and efective service. Even following a major scheduling computer crash. Always very courteous, professional and efective service. Even following a major scheduling computer crash. More

Service Manager Clark Alexander and service writer Tommy will lie right to your face . My truck sat in there lot for 3 weeks not Even diagnosed. I have a fleet of Ford trucks and was going to buy 5 more t will lie right to your face . My truck sat in there lot for 3 weeks not Even diagnosed. I have a fleet of Ford trucks and was going to buy 5 more this year . These people are Rude and very unprofessional. I will be contacting Ford Motor Company about this situation. More

Rocky is by far such a down to earth easy to work with knowledgeable salesperson. knowledgeable salesperson. More

Great service and communication. Our cam sensor went out while traveling through Ashland area. Butler Ford was busy as many service centers are. They worked us in and we had our vehi Our cam sensor went out while traveling through Ashland area. Butler Ford was busy as many service centers are. They worked us in and we had our vehicle back in a week. More

Worst dealership service I have ever experienced. Horrible communication. Zero accountability and zero follow through. Avoid this place if at all possible. Have been waiting nearly 4 weeks for a Horrible communication. Zero accountability and zero follow through. Avoid this place if at all possible. Have been waiting nearly 4 weeks for a week long repair and no end in sight. They don’t call me back. They communicate and they don’t provide solutions. Just a lot pass the buck and run around. More

Absolutely terrible service the last 3 times I have been in to this dealership for service. This time we made an appointment for my pickup which is under warranty which was 2 MONTHS out to get service. Af in to this dealership for service. This time we made an appointment for my pickup which is under warranty which was 2 MONTHS out to get service. After dropping my F250 off for the appointment it sat for FOURTEEN DAYS without being touched. All the while we are making 5-10 phone calls a day getting nothing but receptionists and excuses. After 14 days the Service Writer, Tommy, finally returned one of my dozens of phone calls to say it was "big job, and I should have known it would take a long time" after never having any updates on what was wrong with the vehicle. After nearly 3 weeks we finally gave up and picked up my vehicle which was disgustingly filthy, and are now looking for a reputable service shop. Unfortunately, it looks like this place is as bad as Lithia now. More

Great Sales Service and Parts, knocked it out of the Park, glad I bought my Truck from them Park, glad I bought my Truck from them More

butler ford is the worst . after buying a new f150 they said they would help with getting my reward points .so after 5 months of calling and being told they are on the way, fo after buying a new f150 they said they would help with getting my reward points .so after 5 months of calling and being told they are on the way, ford told me the time to apply for the reward points had expired. those points can be redeemed for future maintenance. it seems the customer service only applies to buyers after they have your money you go on the not-so-important list More

Ended up going with a different vehicle than we had originally came in for. So i hadn't done as much research as i had on the original vehicle. that parts my fault i guess. But they ended up ripping us originally came in for. So i hadn't done as much research as i had on the original vehicle. that parts my fault i guess. But they ended up ripping us off for at least 5k just based on what's available in the area. if not more when you look at an even wider area. Other than that the process and experience was good. And probably would have been 5 stars. These price games though are why ppl are sick of the dealerships and Ford is considering selling direct. We are a young family, new to the area. couldve resulted in multiple sales over the years including the one my wife is currently looking for. More

car over heating. charged me $65 . not fix manager said" lets consider this a divorce and never come back" charged me $65 . not fix manager said" lets consider this a divorce and never come back" More