Butler Ford

I received an email to review Butler, the email stated “call them first if there are any issues.” The salesman also stated this. So I contacted them about an issue before I left this review. I Bought “call them first if there are any issues.” The salesman also stated this. So I contacted them about an issue before I left this review. I Bought a used F150 from them on trade. Overall decent truck for the mileage and price. But, the salesman and I heard a buzzing sound in the dash when test driving. Salesman said “it’s the radio” which I could have lived with. Found out after I bought it by a simple internet search that it is the recirculating/fresh air door actuator. A common problem apparently. This is a $2000 job per my research because it involves removing the dashboard. The general manager said to bring it in for a free diagnosis and “I’ll see what I can do.” Service said “everything working fine.” I then sent the general manager a video with the abnormal sound from the dash clearly present. He has not replied. They didn’t follow through on my issue, or didn’t want to, and service didn’t do a thorough job investigating the problem even after I told them what I thought the issue was. Not satisfied with Butler Ford. More

Best Buying Experience Joel and Keith Rocked it from the start to the finish of the deal. they Did everything they said they would and more. Thank You start to the finish of the deal. they Did everything they said they would and more. Thank You More

Best car buying experience I've ever encountered! Entire staff was friendly & acocmmodating! If you need a car, truck, SUV go to this dealership! You'll be treated with respect. Entire staff was friendly & acocmmodating! If you need a car, truck, SUV go to this dealership! You'll be treated with respect. More

Joel, and his staff are wonderful. I live 2 1/2 hours away and we were able to work out all the details long distance. When I arrived at the dealership, my sales guy rocky had everythi I live 2 1/2 hours away and we were able to work out all the details long distance. When I arrived at the dealership, my sales guy rocky had everything ready to go to minimize time at the dealership. No pressure sales. Very nice and professional staff. More

Quite pleased with my recent experience with Butler Ford of Ashland. The sales representative, Craig, and financial manager, Jeremy, were very curteous and not pushy in the least. I was kept informed of of Ashland. The sales representative, Craig, and financial manager, Jeremy, were very curteous and not pushy in the least. I was kept informed of the status of my new F150 Lightning from manufacture, to shipping and then delivery to the dealership. Just a good overall experience. More

Very curteous, not puhy. Asked what I wanted in a vechilce and searched vechicles which had my request. My credit is a bit challengened and not only were they able to find w Asked what I wanted in a vechilce and searched vechicles which had my request. My credit is a bit challengened and not only were they able to find what I wanted but it was within what I wanted. Thank you to the sales team at Butler. More

We were treated with the upmost respect and Ken went the extra mile to make our purchase go very smoothly. extra mile to make our purchase go very smoothly. More

Butler has always taken good care of my cars over the years so naturally when it was time for a new car I went to them. They are always helpful, dependable and trustworthy. Thanks Butler! years so naturally when it was time for a new car I went to them. They are always helpful, dependable and trustworthy. Thanks Butler! More

Good communication and good people that enjoy what they do helping find you the right vehicle do helping find you the right vehicle More