Butler Chrysler Dodge Jeep

I bought a 2019 Dodge Caravan on Thursday. Many thanks to Danny and Quinton who worked to get the deal worked out to my satisfaction. I'm a tough sale, but their hard work and courtesy was what pushed th to Danny and Quinton who worked to get the deal worked out to my satisfaction. I'm a tough sale, but their hard work and courtesy was what pushed the sale through for me. Many thanks to Tim in finance and of course the two gentlemen who delivered my van to Round O, SC. This was a great experience and I would buy again from Butler. I love my van. Kathy Jernigan More

Rhsaad Fair is an exceptional sales professional, very pleased with service offered. My experience with this dealership is favorable and I recommend Rhsaad as the preferred sales specialist for your new o pleased with service offered. My experience with this dealership is favorable and I recommend Rhsaad as the preferred sales specialist for your new or used car needs. Throughout the sales cycle the dealership was honest and acted with integrity. More

I would give this dealership 0 stars if it were possible. GM is as dishonest as they come. My vehicle had to be returned by no fault of my own and this dealership had the nerve to charge me $3500 for the l GM is as dishonest as they come. My vehicle had to be returned by no fault of my own and this dealership had the nerve to charge me $3500 for the luxury of keeping it parked in my driveway for a month. No communication from anyone - especially there delight of a GM: Brian Defoor. He gives everyone in the car industry a bad name. Take your business elsewhere. More

Recall on my Jeep Wrangler 2018 I tried twice to speak to the owner or manager of the dealership to tell them how much I appreciate Trey in the service department. I got a voicemai I tried twice to speak to the owner or manager of the dealership to tell them how much I appreciate Trey in the service department. I got a voicemail but didn't leave a message. Just wanted to let the owner/manager know how much she is appreciated and always takes good care of me. Cory is another one that is so nice and smiles every time he sees me. Makes me feel like I am part of the family . I want to thank the mechanics who worked on my Jeep too. It's always just like I left it. Thank you all for taking good care of me and my Jeep. Judy Stovall More

Failed to honor deal I had been working with a sales manager via email for about a week regarding two used wranglers they had available online.  A black wrangler priced ar I had been working with a sales manager via email for about a week regarding two used wranglers they had available online.  A black wrangler priced around $9700 and a red wrangler priced around $12000.  Same year, model and trim, but the black one had about 20k more miles.  We arranged for me to drive from Charleston on Friday to come check out both vehicles, but I was told that the black wrangler was still being serviced and hadn't hit the lot yet.  No problem. I drove to Beaufort as planned and met with the sales manager.  He informed me that the black wrangler was losing a lot of oil due to a bad seal or gasket and was not for sale - it would cost them too much to repair, and they were just going to sell it wholesale.  That was fine, and we took the red wrangler out to test drive. I decided to negotiate a deal on the red wrangler and he went to "the people upstairs" to get the numbers together.  He brought a pricing sheet with the VIN and info specific to the black wrangler, but the $12000 pricing for the red one, adding taxes and fees etc. to bring it to just under $14,000.  I pointed out the black jeep info, but was told that it was a mistake and that we all knew which wrangler we were negotiating. We finally negotiate a deal, and then it's off to the paperwork.  I'm paying full cash, so quick and easy.  I get all the paperwork done, bind insurance, and then move to the finance office to finalize the tag, title, and count out the cash.  As I'm signing title info, I notice that they've drawn up the information for the black wrangler that isn't even for sale.  After pointing this out, the finance team member heads off to "the people upstairs" to get the correct info and paperwork.  Despite some confusion with the initial paperwork, the team at Butler Chrysler Dodge Jeep worked to honor the deal that we had negotiated, and make sure that I left feeling great about my purchase. There can be mix-ups and errors in any aspect of business, and the important thing is how a company makes it right. Butler CDJ has earned my business and referrals. More

Horrified Woman I bought my Dodge Durango into the service department to be service for a wind noise and diagnostic testing. As a result of my car being service I was I bought my Dodge Durango into the service department to be service for a wind noise and diagnostic testing. As a result of my car being service I was informed that I needed a radiator and a rear-end seal, Work was approved totaling $1600.00. Driving home from the Butler,I heard the same wind noise, I was told to bring it in when mechanic who work on vehicle would be there.(Vehicle was taken back two days later}, Butler Dodge of Beaufort always seems to find something wrong other than or in addition to what the car was intended to be service for, Coming across Broad-river bridge 3 days later the vehicle expired at 7:30 at night in the dark and rain. Seven days later I am driving around in a rental costing a total of $300.00 a week, I truly believe that something needs to be done by Butler Dodge to rectify this entire matter. More

Recall fix I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie is AWESOME! She went above and beyond when I left my garage door opener in the loaner and she made sure to get it back for me! She called me right away when it was back in her possession. She got me in and out quickly and made sure I understood what the next steps were! I truly wish she worked for me!!! 10 out of 10! More

Recall on Jeep Wrangler I brought my Jeep Wrangler into dealership recently for a recall repair. Debbie was great right from the first time I scheduled my appointment. She k I brought my Jeep Wrangler into dealership recently for a recall repair. Debbie was great right from the first time I scheduled my appointment. She kept me informed on what was going on and how long it would take. The wait was a lot less than I thought and I met Cory one of the mechanics who did the repair and what a nice guy he is. I love Trey who has helped me the most in the service department and she stopped in her busy schedule to say hi to me. I am so thankful for this dealership and they are family to me. Judy Stovall More

Excellent service experience!! I had ujoint problems with my pickup and was away from home. Trey welcomed me, eased my concerns and had the problem verified. She had Michael, servi I had ujoint problems with my pickup and was away from home. Trey welcomed me, eased my concerns and had the problem verified. She had Michael, service tech, speak with me concerning the repairs. I was pleased with this extra effort! My friend and I had a comfortable wait while repairs were made and we enjoyed the friendliness of all the staff. It came lunch time and the general manager offered us a nice new pickup to drive to lunch. Unbelievable!! Thanks to all for turning an unpleasant situation into an unforgettable one. More

Liars I was told a price by a Sales Manager and then a Finance Manager. Both different. Just very shady people. Dings and scratches they said they would tak I was told a price by a Sales Manager and then a Finance Manager. Both different. Just very shady people. Dings and scratches they said they would take care of. Never did. Don't trust them. Go somewhere else. Spare yourself a lot of stress. More