Butera Motors

BUYER BEWARE - Poor Integrity & xxxxxxx Salesman. Do not uphold their word or the Illinois Lemon Law. November 28, 2023, I purchased a 2015 Dodge Challenger with a Supercharger (a modified and custom Do not uphold their word or the Illinois Lemon Law. November 28, 2023, I purchased a 2015 Dodge Challenger with a Supercharger (a modified and customized vehicle) from Paul Fischer at Butera Motors of Elgin as a gift for my fiancé and I for Christmas. We both like the car, even though we couldn't really drive it much at the beginning since it's in the middle of winter, but once we did, we noticed almost right away that there is an issue with the transmission slipping in 4th gear. A warranty was offered on the transmission specifically, since Butera had recently replaced it and put in a brand new transmission. Illinois "lemon law" requires (as I've learned AND as Paul explained to me during the purchase) that specific parts of a vehicle (motor, transmission, etc.) must all remain in working condition within the first 15 days of purchase or 500 miles, whichever comes first. I spent $800 to have the car towed to the transmission shop that offered the warranty and back home, for absolutely NO HELP. The transmission mechanic (Ace Transmission, Inc. of Hanover Park) was extremely rude, disrespectful, and highly uninformed on the necessary computer work / syncing that is required for the transmission on a Dodge Challenger that is customized under the hood. He laughed and said that my fiance and I had to be "drag racing" the car and beating it - but keep in mind, we only drove the car a handful of times (mostly for maintenance and check ups) and only drove just over 300 miles total, majority of it was from driving it home from Elgin, taking it to three areas to service the car and get it looked over (oil change / check and a couple of mechanics), and once to the grocery store only a few miles away. This was in DECEMBER, where there is snow out on the ground and freezing conditions - it was not even physically possible to drive the car in such a manner that was OFFENSIVELY and inaccurately suggested. That is the ONLY argument that Paul has given us - that "Ace Transmission has decades of knowledge and he's only seen this when the vehicle is raced and abused or neglected." When you read the reviews of Ace Transmission, there are COUNTLESS records of people also saying that they don't honor the warranties that they offer. Clearly us having serviced the car a few times and having it immediately towed back to Ace Transmission, we weren't neglecting the car. This only shows that Paul has zero interest in customer service and taking care of his clients, as well as FOLLOWING THE LAW - he's simply blowing us off with a lemon, and not trying to help with the transmission issue AT ALL. I even offered to be the bigger person and pay for half of the transmission out of my own pocket so that Butera was not entirely stuck with the bill - even though this has absolutely nothing to do with me. When my fiancé noticed after taking it to the store (that's only 7 minutes from the house) that it seemed to be shifting oddly, she immediately pulled over and called me to come take a look at it, since we were both paranoid of a brand new car having so many custom parts. When I got there, I did notice that there was a slip in the 4th gear. The car actually went into limp mode for a bit, but we were able to get it back home, to which I immediately then had it towed to Ace Transmission. Again - zero neglect here with the car. We were extremely careful and cautious of it. We aren't kids interested in taking this car to the race track - I'm a 53 year old man just trying to make my fiancé happy, since she just highly enjoys this style of car and has always wanted one, and I just wanted to make her happy. Unfortunately, it blew up in my face purchasing this from xxxxxxx Paul. We also noticed, after looking further into this, that Paul had FRAUDLUENTLY written down an incorrect mileage on the paperwork when this was sold to me, so that we would more quickly go over the lemon law's 500 miles. Fortunately, I was smart en More