J. Allen Ford

I am really wanting to leave a zero star. I bought a bronco sport two months ago. They sold it to me with an active recall. And the sensors for the lane assist are not lined up.. Routing thro I bought a bronco sport two months ago. They sold it to me with an active recall. And the sensors for the lane assist are not lined up.. Routing through the phone number that’s on the Internet to get to the service department is a ridiculous joke. No one ever answers the phone When you finally make it through. When I finally spoke with someone, they refused to listen to me when I said their mobile tech told me to make the appointment, instead they want to gaslight me and make it seem like the car isn’t doing what the car is doing. Every interaction since purchase (well… since they cashed my deposit check) Has been an absolute waste of time. I strongly suggest you purchase a vehicle anywhere else, because it’s not fair to reward them with the purchase when they fail on the follow up, they promise. More

Bought a Brand New 2024 F250 Superduty before it even had 300 miles the dash started malfunctioning music skipping was told they cant test it unless it was doing it and of course it stopped at dealer but i r 300 miles the dash started malfunctioning music skipping was told they cant test it unless it was doing it and of course it stopped at dealer but i recorded it on video as it was happening NOTHING DONE about it ! Now Go to get in it and wont unlock so i manually unlucknit get in put key in turn it dash board starts blinking and turn it over and nothing ! Took key out closed door hazard lights start blinking! Keep in mind NEW TRUCK so i jumped it off let it run 15 turned it off for 5 minutes would not crank so I charge it again and drive it to JAY ALLEN after ive done called over and over and am told it will take 45 minutes blah blah Okay ! I need a loaner car which when i bought this truck was told if something happens i would most definitely be given a loaner to get back to work ! LIES was not given a loaner now my wife is missing work ! TERRIBLE ! Come back Butch !!! - LARRY FLETCHER More

Terrible service. I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It t I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It takes weeks for parts to be delivered & they charged me for parts that should have been covered by the warranty I purchased. The issue was the brake master cylinder which should only take 1 day to complete! But it’s been over 4 weeks & I’m still waiting. Also they would not provide a rental car. More

Had an agreement to purchase a2013 Jeep after the front end was repaired. The dealership said they would bring it to me in Hammond LA. And I wouldn’t have to drive to Gulfport. Now i called today to check end was repaired. The dealership said they would bring it to me in Hammond LA. And I wouldn’t have to drive to Gulfport. Now i called today to check on hope the repair was going. I get a text telling me it was repair and another salesmen sold it today to someone else. I’m am so furious about it. I would not recommend this dealership to no one. My advise is to go somewhere else if you are looking for a vehicle. Bad bad business there!! More

‘DO NOT’ think of J. Allen Ford for any of your automotive needs. **BUYER BEWARE** I just recently was told about this website from a former manager of many dealers Allen Ford for any of your automotive needs. **BUYER BEWARE** I just recently was told about this website from a former manager of many dealerships. I wish I had known sooner. I scheduled an oil/filter service and tire balance/rotation on my 2021 Ford Bronco with ~29,600mi. on September 7, 2023. Scheduling service was not a problem at all. They worked on my vehicle for a little over an hour for this service. I paid the bill and left satisfied but as soon as I pulled out onto Highway 49 north bound and began to accelerate, I felt the tire vibration I had in the front passenger tire had now moved to the rear passenger side. My confusion quickly turned to frustration realizing what had happened. The service tech did not perform the tire balancing. I drove back to the dealership and expressed my frustration, calmly, with the service writer, Ryan Cook. He apologized and said that my vehicle would be next in the bay. They balanced all 4 tires at this point and this took over an hour just for this. I waited in the service area and when they were almost finished, I noticed the service tech walk in and began to whisper something to the service writer before he drove the vehicle up front. The service writer, Ryan Cook, explained that there would be no charge for them not doing the work before and also tried to say that the tech didn’t feel the tires needed to be balanced before and that’s why it wasn’t performed. I explained to him that the service tech. would not feel the vibration driving under 5mph in and out of the service bay. The service writer then asked me if I bought the vehicle new from them. I said no and then he proceeded to inform me that the rim was damaged. This was very confusing since I went through this vehicle thoroughly before purchasing. (Attention to detail is part of my line of work) He pointed out that a bolt was sticking out ~½” on the bead ring on the front driver wheel. (Notice, we have moved from the front passenger side to the rear passenger side and now the tire is on the front driver side) He said that the damage must have been done from somewhere else. He then explained that they remove the outer bead ring to balance tires and then they screw them back on and this rim was damaged and they were not able to place the ring back on fully. I was skeptical but it seemed believable. I left the dealership and the more research I did came to the realization that they removed these rings with a torque driver, most likely, and damaged this rim due to cross threading the hole when putting it back together. I received a review on the service, 23 Sep. 2023, and I expressed my concern of the negligence and inexperience of the service tech who performed this job. I received a phone call within a couple days from a Tony Wright with J.Allen Ford. He stated that he was manager of some sort and wanted to get some details on the service visit when they damaged my rim. He seemed very helpful and understanding of the situation. He called me back later in the day and said that he spoke to the service tech and the service writer and they informed him that they did not remove the bead rings on my Bronco and it was damaged previously (~contrary to what the service writer said when I left after service) I told him that they lied to him and that they didn’t want to get in trouble or lose their job. He said he had to trust and believe his guys over the customer but if I purchased a new rim from J. Allen Ford dealership that they would gladly replace it free of charge (~imagine that?!). I told him that’s not right to damage a customers vehicle and then lie about damaging it and expect the customer to ‘eat the cost’ of their inexperience and negligence. He said that was all he could do and he was sorry that I felt that way. This dealership performs automotive work and expects the owner to pay for any damages that they cause. Stay away from J.Allen Ford at all costs. More

Ordered my Lincoln with Oustalet. He sold to Allen but Allen did not take Lincoln. My Lincoln was delivered to New Orleans! He sold to Allen but Allen did not take Lincoln. My Lincoln was delivered to New Orleans! More