Busam Subaru

Great Service on my 2007 Outback To: Greg Frye Just dropping you a note of appreciation for the work that you guys completed on my 2007 Subaru Outback. I know that it was "major To: Greg Frye Just dropping you a note of appreciation for the work that you guys completed on my 2007 Subaru Outback. I know that it was "major surgery" to the engine and related components but I could not have trusted it to a better guy. The work was completed as promised, and your suggestions around combining some of the work in order to save some labor dollars allowed us to complete the work within our budget. As noted we were completing the repairs so that we had safe and reliable transportation for my daughter. She took the car for a first drive to her job, and she sent me a text message upon arrival that said, "You weren't kidding!! It is like driving a new car!!" Please pass our appreciation on to the techs that worked on the car. All of your efforts are appreciated! More

ALL A FASCADE!!!! Don't do it!!!! I don't usually give bad reviews, it takes a lot for me to hate something but here it goes!!!!!!! I originally gave this place 5 stars but now I am I don't usually give bad reviews, it takes a lot for me to hate something but here it goes!!!!!!! I originally gave this place 5 stars but now I am reducing my rating to 2 stars, it was a pain less experience up front but behind the scenes was another story and so was 2 months after the purchase and now 4 months after. 1. When we signed our paperwork they had to ask us to come back because the Sales Person did not communicate about a lease return to the finance guy and they increased our monthly payments to $30. 2. Apparently, when we asked them to run the #'s to turn in our Toyota Lease in exchange for a Subaru Crosstrek they did not even bother to look at final cost of returning the lease and other things involved with it. So this meant we were still paying car payments on an early return while our Toyota was hanging out at the Subaru Lot for 2 months without us knowing it. 3. It took weeks on weeks on weeks to get anything sorted out! Took them so long to return the car to Toyota! And took even longer to give us a refund for the monthly payments we made 4. now 4 months later Toyota sent us a bill of $1000 for the return! There are lease return penalties that the Sales Person did not even look into and I would think would be knowledgeable enough to anticipate and inform us! Surprise!!!! 5. apparently according to the dealership they did not agree to pay lease return penalties . And the Sales Person did not put anything that we talked about in the document so there is no way for us to prove anything The Incompetence is ridiculous and irresponsible! I've traded in a lease for a financed car and they literally roll all that into financing! Wow!!! I'm blown away from all the stuff that is still haunting us! If I had known it was going to be this painful we would have gotten a Toyota!!! No wonder they were so relaxed on the day! ---------------------------------------------- More

Horrible service Very terrible service. I tell everyone I know to never come to this place and buy a car, took my business elsewhere now I'm a lot happier. Very terrible service. I tell everyone I know to never come to this place and buy a car, took my business elsewhere now I'm a lot happier. More

Avoid the service department If you need work done on your car I would avoid this place, I dealt with Greg in the service department and he was nothing but mean, rude and bullying If you need work done on your car I would avoid this place, I dealt with Greg in the service department and he was nothing but mean, rude and bullying. My car has recalls on it that never expire I wanted a recall done that was issued in 2004 that I never knew about after my car accerlerated and brakes would not work, I was scared for my safety. Greg was just down right mean and said he was not interested in doing any of the work, no explanation why, I am jumping thru all kind of hoops to get this taken care of and hope eventually they will do the re call work since it never expires and is a major safety issue, just avoid the service department at all cost and thank me later More

Last week I decided to replace my 2008 Toyota FJ Cruiser with a new car. I was interested in a small SUV, preferably AWD / 4WD. After some research on the web, I nailed down my choices to three possible opt with a new car. I was interested in a small SUV, preferably AWD / 4WD. After some research on the web, I nailed down my choices to three possible options: Subaru Forester, Subaru Crosstrek and Toyota RAV4. I paid them a visit, made a quick test drive and asked them for a quote. They offered me a 2014 Forester $500 below MSRP and a pitiful amount for my trade-in, full $3000 below trade-in value accordingly to KBB, NADA and Edmunds for my FJ Cruiser. I made them a fair counter-offer, based on the real value of my trade-in, and a reasonable market price for Forester. I left them with my counter-offer and left expecting them to contact me. I heard absolutely nothing from them since. No phone call, no email. It appears that Busam Subaru is not interested in selling cars. I ended up buying the RAV4, paying $1500 less then Busam's "deal", for a car worth $2000 more than the Forester they offered me. It is my second bad experience with this dealer. Three years ago we were looking for a car for my wife. We were interested in an Outback, and again, Busam's quote was pitiful, with an offer for our trade-in well below real market value. Zero follow-up or interest in reaching a deal. Bottom line, Busam's sales customer service is terrible. They behave as if they were doing the customer a favor by selling one of their cars. More

The most annoying thing about this dealer ship is if you go up there with a check engine light on its $90. I can understand a fee for running a diagnostic. That's 20 mins your tech is tied up and could be d go up there with a check engine light on its $90. I can understand a fee for running a diagnostic. That's 20 mins your tech is tied up and could be doing real work. I even took it to auto zone and had them run it for FREE and told this dealer what code it was and what I wanted fixed. Charging me $90 when I agree to have over $500 in service done to my vehicle is just insulting. I didn't go up there to waste there time or get a cheep oil change and say, hey and can you look at this. I went in with actual business. They are very friendly until you start asking questions or have any other information to offer them. I would avoid them unless I need something specific from the dealer. To top it off the car still isn't running great and they had no suggestions as to what I could have done for it to be running better. More

We took our 05 Forester in for a substantial transmission repair and when we got it back it was fixed! Imagine that! On the first try! WooHoo! The service managers/writers are both good guys and apparently, repair and when we got it back it was fixed! Imagine that! On the first try! WooHoo! The service managers/writers are both good guys and apparently, they have at least one good mechanic. They are friendly and treat you like you actually know what you are talking about. They take the customer's side when dealing with Subaru on warranty issues (when justified). More