Busam Subaru

NO No ....and No!! Sales people are lazy, the dealer is poorly stocked with vehicles, the service department has issues and I found them to be dishonest and we didn't ge Sales people are lazy, the dealer is poorly stocked with vehicles, the service department has issues and I found them to be dishonest and we didn't get warm fuzzy feelings with them. I shopped elsewhere. More

Very Good Experience Went way beyond my expectations in delivering the car to my door and explaining its technical aspects and functions. Great help in the process of buyi Went way beyond my expectations in delivering the car to my door and explaining its technical aspects and functions. Great help in the process of buying a car. More

Good service, good price I got excellent service at a good price, in a tight "seller's" market. They also helped me by throwing in a top cover I didn't know that I needed. I got excellent service at a good price, in a tight "seller's" market. They also helped me by throwing in a top cover I didn't know that I needed. More

Great Service and friendly employees I love Busam Subaru's service department. I purchased my Outback in July 2019 and each time that I've needed to schedule for an oil change or check u I love Busam Subaru's service department. I purchased my Outback in July 2019 and each time that I've needed to schedule for an oil change or check up, it's been very easy. The employees are top notch and are knowledgeable and professional. The facility is clean and inviting. The work performed has been done in a timely fashion and my car runs perfectly! More

New block Sadly our WRx needed a new block and fortunately it was covered by the warranty. This is my son’s car (nicer than my or my wife’s Car). He was despond Sadly our WRx needed a new block and fortunately it was covered by the warranty. This is my son’s car (nicer than my or my wife’s Car). He was despondent over this and sulked. He checked in often ( thank you for not getting upset with his frequent calls) the car now runs great. More

Great experience No pressure, easy to work with. First time buying a Subaru. Wish I had done it sooner. Went to another dealership previously and they would not work w No pressure, easy to work with. First time buying a Subaru. Wish I had done it sooner. Went to another dealership previously and they would not work with me. It was no wonder the other place had so many cars on the lot. More

Great service techs! Low/no pressure sales! Great service techs! Always take care of me and facilitate my visit with timeliness or a loaner vehicle. Work is always professional and complete. Great service techs! Always take care of me and facilitate my visit with timeliness or a loaner vehicle. Work is always professional and complete. Low/no pressure sales! Have bought 2 vehicles new and shopped several other times and have never had a bad or unhelpful sales person. Good pricing, helpful best rate financing! More

Great experience I really had a great buying experience through Busam Subaru! They were very friendly helpful and thorough throughout the whole car buying experience. I really had a great buying experience through Busam Subaru! They were very friendly helpful and thorough throughout the whole car buying experience. They will be my go to for car sales from now on. More

The car they sold me was not the car I received. On February 1, 2019 I sent the following letter to the dealership, the owner of the dealership, and Subaru of America. As of March 8, 2019 I have rec On February 1, 2019 I sent the following letter to the dealership, the owner of the dealership, and Subaru of America. As of March 8, 2019 I have received NO response from ANY of the above. On January 2, 2019 I purchased a used Subaru from Busam Subaru in Fairfield, Ohio. On January 3rd, I discovered that the vehicle I purchased was not the vehicle described by the salesman. Below are the details of the transaction. My initial contact with a new car salesman at Busam Subaru was on December 31, 2018. A relative submitted my name for VIP pricing on a new Subaru. After the salesman calculated the lease price, I realized a new vehicle was much more than I needed or could afford. I inquired about the availability of any used Subarus. I was told the dealership had recently acquired a 2011 Forester. Initially, I didn’t know anything about the Forester models, but the one word I remember the salesman saying, repeatedly, was Turbo. I was told the Subaru Turbo equipped engine was somewhat rare and highly sought after. A CarGurus search showed there were no other 2011 Forester XT Touring models available within a 500-mile radius of Cincinnati. Rare indeed! While in the salesman’s office, I looked up the KBB value of the vehicle and its fair purchase price is $11,327. I offered $8,500 and the used car manager countered with $9,500. Over the next few hours, and again for over 3 hours on January 2nd, I used all of my powers of persuasion to negotiate a lower purchase price. Nothing worked. Every time I made a counter offer, I was rebuffed by one word. Turbo. I was told, repeatedly, that the used car manager could put the car on the lot and it would probably sell within a few days for the KBB fair purchase price. Turbo was the key word that I couldn’t defeat. Finally, I gave in. I told myself it was a good deal. I told myself the Turbo equipped vehicle would hold its value and that I was making a wise investment. Here’s the problem... The vehicle has a standard engine. It does not have a Turbocharger equipped engine. After viewing pictures of both engines in the owner’s manual, and discovering I’d been sold a standard engine, I immediately contacted the dealership and their initial reaction was comforting. They seemed genuinely concerned and told me they would get back to me with a solution. Their solution is that I should bring the car back and they would refund my money. Sorry, that solution is unacceptable. I spent 3 days working to purchase this vehicle. Driving 60 miles round trip to my Credit Union to secure financing. Multiple trips to the dealership. A trip to my mechanic to have the car inspected. My time is valuable and has been wasted by this obvious bait and switch. I’ve been looking for a used vehicle for the past few months. I checked out a few of the independent used car dealerships North of Busam Subaru on Route 4. When dealing with those dealerships, I never felt comfortable. While shopping there, the phrase “Fly-by-night” came to mind. I would expect something like this if I’d purchased a vehicle from one of them. I didn’t expect it from, what I believed, was a reputable dealership. I looked up the KBB value of the vehicle I purchased. Not the vehicle I was SOLD, but the vehicle I ended up with. A 2011 Forester X Touring model has a fair purchase price of $10,199. That’s $1,128 less than the XT model. Again, I was sold the XT model. I ended up with the X Model. Returning the purchase price and washing their hands of the whole matter is the easiest solution for the dealership. It’s a major pain in the rear for me, but it’s easiest for Busam Subaru. I’m writing to appeal to your sense of fairness. Put yourself in my shoes. I shopped at your dealership because I trusted you. Ok, I’m not naive. Let’s just say I trusted your dealership significantly more than I trusted the independent dealers up the road. I’m hoping I wasn’t wrong to do that. Other than scrapping the deal and returning the car, I’ll leave it to you to figure a way to compensate me for the $1,100 difference in value between what I was “sold” and what I ended up with. Sincerely, More

Horrible experience I am recently looking to buy a new car and very interested in the cool grey khaki special edition color for the wrx. I was told by Sumer that the car I am recently looking to buy a new car and very interested in the cool grey khaki special edition color for the wrx. I was told by Sumer that the car was available and that I could put a 500$ deposit down to reserve the car if I chose to buy. After working 10 hrs, I drive 40 minutes to come see this car only to find out it is GONE and was sold TWO DAYS AGO. Never going back to those liars again. More