Busam Subaru
Fairfield, OH
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Excellent service department and body shop. Only dealership that my husband and I have used for 15 years. Very professional and courteous sales, service and parts department. dealership that my husband and I have used for 15 years. Very professional and courteous sales, service and parts department. More
I always enjoy going into Busam Subaru for service because everyone is so friendly. Also, they explain in detail the service that has done and even gave me a diagram of my car which told me which are because everyone is so friendly. Also, they explain in detail the service that has done and even gave me a diagram of my car which told me which areas were serviced. More
I was met at the door before I even walked in to the dealership. I was shown the perfect car for me and I took it out for a spin. I didn't want the salesman with me to see I was going home for my checkb dealership. I was shown the perfect car for me and I took it out for a spin. I didn't want the salesman with me to see I was going home for my checkbook! The whole process was so easy and hassle free. The customer service at this place is way better than I expected. I can call on them for any issue or problem which would only be figuring out all the " bells and whistles" on this awesome vehicle. I recommend this dealership. I am a woman buying a car on my own. I never felt that they were taking advantage of that. I love my subaru. This is coming from someone who qualifies for a G M employee discount! More
Very RUDE and Incompetent Service Department. They lied about the work completed and told me that I must be using the wrong pedal to drive. I took it to a different Subaru Service Department and they fixed about the work completed and told me that I must be using the wrong pedal to drive. I took it to a different Subaru Service Department and they fixed the issue immediately. DO NOT WASTE YOUR TIME IN GOING TO THIS SERVICE DEPARTMENT! More
The sale was easy, without pressure. The dealership has been very helpful since the sale. The car has many features and Busam has a very informed and communicative person in Jeff Weiss to do explain them. been very helpful since the sale. The car has many features and Busam has a very informed and communicative person in Jeff Weiss to do explain them. More
They do a great job I am always happy with my service. They are very thorough and go over everything with me. They treat me like family! I wouldn't take my car anywhere e I am always happy with my service. They are very thorough and go over everything with me. They treat me like family! I wouldn't take my car anywhere else. More
Have bought 4 other Subarus from them. Tried to buy a CPO from them and the lazy used car manager would not even counter or at least walk the 25 feet to talk to us over a 995.00 difference. I guess being a l from them and the lazy used car manager would not even counter or at least walk the 25 feet to talk to us over a 995.00 difference. I guess being a loyal customer for all these years means nothing. More
Sales personnel friendly and helpful. Concierge very Sales personnel friendly and helpful. Concierge very knowledgeable of operating technology aspects of Outback. Was patient re-explaining when we did Sales personnel friendly and helpful. Concierge very knowledgeable of operating technology aspects of Outback. Was patient re-explaining when we didn’t understand the first time. Encouraged us to contact him at any time for assistance More
Once again disappointed by this dealer Bought my car here new in 2011, Stopped using the service department as soon as the warranty ran out because of poor service. Returned to the service Bought my car here new in 2011, Stopped using the service department as soon as the warranty ran out because of poor service. Returned to the service department today to have a low beam head lamp bulb replaced at no charge. Once again poor service. The service adviser offered to wash the car, I agreed, when the car was returned to me....no wash job. More