Busam Subaru

This was by far the best car buying experience. I feel that the people at Busam Subaru genuinely care about their customers! Thank you, Busam! I feel that the people at Busam Subaru genuinely care about their customers! Thank you, Busam! More

Great dealership! My third Subaru and love it so much. Great place to buy a car! My third Subaru and love it so much. Great place to buy a car! More

Dealt with fast talking Mike S. As our sales person. Reserved a WRX 6 weeks ago and told him I did not want their 999 dollar paint protection. He conveniently didn't remember that a As our sales person. Reserved a WRX 6 weeks ago and told him I did not want their 999 dollar paint protection. He conveniently didn't remember that and it was already applied. Will NEVER go back and will warn others in the Subaru community. More

I did not use home or virtual options. I went to the dealership several times to test drive and decide which model would be best for me. Kyle Dirks was the salesman and was very patient wi I went to the dealership several times to test drive and decide which model would be best for me. Kyle Dirks was the salesman and was very patient with each me time I visited. After purchasing the car, Kyle went over operation and features before I left. He was also available afterwards to answer all my follow up questions, as I am not technologically adept. I will be going for the 1000 mile inspection tomorrow. The one downside with Subaru is that they offer no monetary or service incentives with the purchase. I also missed, by a week, buying the car to have a donation made to the charity of my choice, despite ads still being shown promoting this. If taking possession of the car were a condition, it would have been impossible, as it takes approximately 3 months to get a new car if not in stock. I've waited 26 years to get a Subaru; we'll see how it goes. More

Worse experience ever aggressive salesperson with no calculation idea nor information about the car and its features Tried cheating me with the calculation and car price. Worse experience. calculation idea nor information about the car and its features Tried cheating me with the calculation and car price. Worse experience. More

With the car shortage, we did not have a lot to choose from. Research and past experience had a subaru at the top of our list. We were not able to customize, due to the shortage, but we saw a crosstre from. Research and past experience had a subaru at the top of our list. We were not able to customize, due to the shortage, but we saw a crosstrek that we liked. I reached out to Busam, put down a deposit and was notified when the car came in. After purchasing, Busam have us a free 1000 mile check up, which was nice. More

Took my 2011 Subaru Legacy here to have a oil leak repaired and they messed my car up now it's vibrating and making noise that wasn't there and they're trying to charge me more money to fix my car whe repaired and they messed my car up now it's vibrating and making noise that wasn't there and they're trying to charge me more money to fix my car when I already told them up front when they said 2800 to fix the oil leak I said I couldn't afford that so I paid them almost 1400 to stop the worse leak and now everybody is giving me the runaround I could have taken it to a back alley mechanic but I thought Subaru was a reputable dealer and I can't get past the manager in the service department it didn't feel comfortable from the beginning so I've reached out to an attorney I never expected to get my car back in worse shape than it was when I gave it to them they keep telling me because it's an older car those things are going to happen I feel like they should have told me that up front before they did any work on my car that it was going to make it worse next I'll be calling Channel 9 News I hate giving a bad review but it's like they just took my money and made my car worse and I'm on a fixed income More

Requested information and pictures of vehicle serval times and received nothing but empty canned responses . What can I say poor customer service. O well, I'll just buy a vehicle from someone else. times and received nothing but empty canned responses . What can I say poor customer service. O well, I'll just buy a vehicle from someone else. More

We had a good service experience with our Forester. Josh met us and took care of everything. He was quite pleasant and did an excellent job. met us and took care of everything. He was quite pleasant and did an excellent job. More

We have purchased three new Subarus from this dealership, had all our service done here and until March 1, 2021 we were pleased. On March 1 I took my wife's 2012 Outback, with 18,000 miles on it, to have a had all our service done here and until March 1, 2021 we were pleased. On March 1 I took my wife's 2012 Outback, with 18,000 miles on it, to have a remote start added to it. When we arrived to pick up the car my wife noticed a dash trim piece looose and told the service department. After looking at it they said that they were not on that side of the car. I mentioned that it wasn't loose when I brought it in. They would do nothing. We are looking to buy a new car nad I told the service agent, Cody, that it will not be there because I have lost faith in them. Incidentally the following day my wife popped the trim piece back on. More