Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Busam Subaru
Fairfield, OH
84 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 84 reviews
June 25, 2024
I find this Subaru dealership very accommodating and a pleasure to do business with. I also commend the service writer and technicians for being thorough and clean. When I get my Ascent back, the interior pleasure to do business with. I also commend the service writer and technicians for being thorough and clean. When I get my Ascent back, the interior of it is relatively clean and free of greasy hand prints. More
by fournierpaulp
Employees Worked With
Jennifer
June 25, 2024
All of the personnel were knowledgeable, courteous & professional. They kept me informed of the progress of my service & explained the checklist they used, as well as the results. All of the service e professional. They kept me informed of the progress of my service & explained the checklist they used, as well as the results. All of the service experience was outstanding. It was the best waiting area I have ever seen. Thanks to the whole team! More
by wma_bus
Employees Worked With
Alex, Heather, Steve
June 18, 2024
Quick and easy service for oil change and tire rotation. Told me it would take 1.25hrs but they were done in 45 min and I was on my way . Do not agree with the 3% up charge if use a credit card , thankfully Told me it would take 1.25hrs but they were done in 45 min and I was on my way . Do not agree with the 3% up charge if use a credit card , thankfully I had cash on me More
by Gail
Employees Worked With
Don’t recall name
April 11, 2024
Beware of this Service Department. They will recommend very expensive repairs that are NOT Necessary. For example, a blown head gasket for $4000 to repair. I have been driving this c They will recommend very expensive repairs that are NOT Necessary. For example, a blown head gasket for $4000 to repair. I have been driving this car for over 8000 miles since then with NO problems at all. They used to be a VERY good service department. Now Buyer Beware. You can't trust them anymore!!! More
by Subaru
Employees Worked With
No
March 05, 2024
Purchased my second car from Kyle at Busam and all my vehicle services are always done at Busam since moving to Ohio in 2019. Awesome team in all departments. They are all friendly and very helpful even vehicle services are always done at Busam since moving to Ohio in 2019. Awesome team in all departments. They are all friendly and very helpful even with the none sense questions. More
by melissa s
Employees Worked With
Kyle and Heather
January 24, 2024
I have never in my life been to the same dealership to buy multiple vehicles, until December 2023. My husband purchased a Subaru Crosstrek Wilderness on 12/19. The dealing with the employees was so easy buy multiple vehicles, until December 2023. My husband purchased a Subaru Crosstrek Wilderness on 12/19. The dealing with the employees was so easy, on 12/28 I returned and purchased my Subaru Outback Wilderness... To say this was the easiest purchase I have ever had would be an understatement. I wish all dealerships were this nice. More
by Jeepchick67
Employees Worked With
Mike/Ray/Justin
