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Busam Subaru
Fairfield, OH
88 Reviews
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Showing 88 reviews
December 30, 2024
I'm in the market for a new car and would have loved to have gone and test drove something today. I entered my information through a third party I have a membership with and Mike called quickly to ask what have gone and test drove something today. I entered my information through a third party I have a membership with and Mike called quickly to ask what I'm looking for. When I let him know I was wanting to test drive the car, he was very quick to say "Oh no, I'm not going to do that just for a test drive." That's a pretty off-putting way to attempt to do business with someone who has every intention of finding a new car to purchase with cash. Maybe Mike doesn't understand how car sales works? It gets worse. I received a text message from someone at the same dealership saying they do have lower models on the lot if I'd like to come in for a test drive. I scheduled a time and it was confirmed. After I had gotten the baby into the car seat and finally made it to the highway, Mike called again. He let me know it was their AI I was communicating with and rudely told me again that they don't have that model on the lot. I asked if they actually do have the lower model on the lot and he said yes, but they're closing much earlier than expected (and earlier than their website says) so I can't do it today. At this point I'm obviously not going to schedule a test drive or do any business with this dealership. If this is how they treat prospective customers, I can't imagine how they treat customers once they have their money. More
by STEPDADTRAV84
Employees Worked With
Mike
December 05, 2024
Heather was fantastic! I explained the situation with my Outback and the problems I was having. She was very understanding and went out of her way to help me with getting I explained the situation with my Outback and the problems I was having. She was very understanding and went out of her way to help me with getting the car in for service, repaired and returned to me as soon as possible. I will definitely be bringing my car back to the dealer for any service work! Thanks Heather! More
by Jeff
Employees Worked With
Heather Davis
November 24, 2024
Oil change and car inspection were finished in 45 minutes. Work performed met my standards. Check-in and check-out were both quick and professionally done. (Normally change my own oil) minutes. Work performed met my standards. Check-in and check-out were both quick and professionally done. (Normally change my own oil) More
by Subby owner
Employees Worked With
Gene
November 14, 2024
I was charged a $200 restocking fee, because I decided not to put $10,000 for multiple repairs into a 2009 Forrester. I took it to my Brothers mechanic and the $2000 I prepaid for parts to fix my steering not to put $10,000 for multiple repairs into a 2009 Forrester. I took it to my Brothers mechanic and the $2000 I prepaid for parts to fix my steering were not even needed. IT WAS ONLY A BAD BELT! Never going to the dealer for repairs again!!! More
by babybluemama2
Employees Worked With
Matt Connolly
November 01, 2024
Mike Silvati was friendly and knowledgeable. I purchased a 2025 Subaru Forester and I was specific about the color and the equipment I wanted. It was a good experience from start to finish! I purchased a 2025 Subaru Forester and I was specific about the color and the equipment I wanted. It was a good experience from start to finish! More
by jasptr
Employees Worked With
Mike Silvati
October 18, 2024
Busam is a great dealership - I've been a customer there since 2015. Service is excellent. Our recent 2025 deal was the most pleasant and straightforward ever. since 2015. Service is excellent. Our recent 2025 deal was the most pleasant and straightforward ever. More
by acarran
Employees Worked With
Jeff Fleming, Russ, Devin
