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Busam Subaru

Fairfield, OH

4.5
92 Reviews

6195 Dixie Highway

Fairfield, OH

45014

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Showing 92 reviews

January 31, 2025

Checked update and all was well. They finished in record time. it works good. Thank you Joan P More

by candjpace1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve who no longer works there
Jan 31, 2025 -

Busam Subaru responded

Thank you for sharing your experience, Joan! We hope you won't hesitate to reach out if our Busam Subaru team can be of service again in the future!

January 28, 2025

Efficient, friendly, always helpful. Great customer service. From the initial contact, to the vehicle purchase, very good communication and follow up. I am very satisfied with my purch More

by mulcare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Silvati
Jan 29, 2025 -

Busam Subaru responded

Hi Mulcare! Thank you for sharing your positive experience with Busam Subaru! We're delighted to hear that our team provided efficient and friendly service throughout the process. Enjoy your vehicle, and we appreciate any recommendations!

January 19, 2025

Jerry A. Was a great sales representative. He made communication easy and the buying process effortless. The dealership has very friendly staff overall. More

by derickson_james
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry A.
Jan 20, 2025 -

Busam Subaru responded

Hi James, we're delighted to hear that Jerry made your experience at Busam Subaru so seamless! Thank you for the kind words about our team. Enjoy your new vehicle!

January 05, 2025

Rico was great to work with. He answered all our questions and explained everything in detail. We will definitely be recommending them to our friends. More

by Ppeltier58
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rico Graves
Jan 06, 2025 -

Busam Subaru responded

We're delighted to hear that Rico provided such a helpful experience at Busam Subaru. Thank you for recommending us!

December 30, 2024

I'm in the market for a new car and would have loved to have gone and test drove something today. I entered my information through a third party I have a membership with and Mike called quickly to ask what More

by TravDad10
Recommend Dealer
No
Employees Worked With
Mike
Jan 31, 2025 -

Busam Subaru responded

Travis, I truly understand your frustration with the experience you've had while trying to test drive a car. It's disappointing to feel dismissed, especially when you're ready to make a purchase. Your feedback about Mike's communication and the AI interaction is valuable, and we will address this internally to ensure better service in the future. If you would like to discuss this further or if there's anything we can do to assist you, please feel free to reach out via text or call. Thank you, Ray Hill - General Sales Manager - 5136124667

December 05, 2024

Heather was fantastic! I explained the situation with my Outback and the problems I was having. She was very understanding and went out of her way to help me with getting More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Davis
Dec 05, 2024 -

Busam Subaru responded

Jeff, we're delighted to hear that Heather provided such excellent service for your Outback at Busam Subaru. We appreciate your trust in us and look forward to assisting you with any future needs!

November 26, 2024

I was there for an oil change on Subaru Outback. It was a good service. More

by AY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Nov 27, 2024 -

Busam Subaru responded

Thank you for the awesome review! We look forward to seeing you again! - Busam Subaru

November 24, 2024

Oil change and car inspection were finished in 45 minutes. Work performed met my standards. Check-in and check-out were both quick and professionally done. (Normally change my own oil) More

by Subby owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene
Nov 25, 2024 -

Busam Subaru responded

We're delighted to hear that your oil change and inspection experience at Busam Subaru met your standards! It's great to know our team provided quick and professional service. We appreciate you choosing us for this visit!

November 14, 2024

I was charged a $200 restocking fee, because I decided not to put $10,000 for multiple repairs into a 2009 Forrester. I took it to my Brothers mechanic and the $2000 I prepaid for parts to fix my steering More

by babybluemama2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Connolly
November 14, 2024

Great service. Wait was very short, very efficient, Made appointment online, and it was very simple. More

by rpatrickRalph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t Remember
Nov 14, 2024 -

Busam Subaru responded

We're delighted to hear that you had a seamless experience with our team at Busam Subaru. Thanks for sharing your feedback!

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