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Busam Subaru
Fairfield, OH
107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 107 reviews
April 26, 2025
The entire team was great to work with during the entire process of purchasing our new Subaru Ascent! We took our time making our decision, but felt no pressure to purchase until we were ready, Our salesma process of purchasing our new Subaru Ascent! We took our time making our decision, but felt no pressure to purchase until we were ready, Our salesman Rico was always available to answer questions and a true pleasure to work with from our first visit, through our purchase, and has still been available to answer our new car questions! Highly recommend Busam Subaru! More
by pjcecere422
Employees Worked With
Rico Graves
April 08, 2025
This was the best car purchase experience I've had in 11 automobiles I have bought over 52 years. I was listened to what I wanted and concerns I had. I was not pressured into a purchase. Since my purchase I automobiles I have bought over 52 years. I was listened to what I wanted and concerns I had. I was not pressured into a purchase. Since my purchase I've returned for help in learning the massive electronics updates since the last car purchase. More
by ctmass17
Employees Worked With
Rico Graves
April 03, 2025
I would like to thank Mike, Chan, and Dave at Busam Subaru for the great service given when I purchased my recent vehicle. I was pleased with the care and patience shown by the Subaru staff when helpin Subaru for the great service given when I purchased my recent vehicle. I was pleased with the care and patience shown by the Subaru staff when helping select the right vehicle for my needs, and assisting me with the paperwork. More
by Steven
Employees Worked With
Mike Salvati, Chan,Dave
April 02, 2025
Good costumer service, very professional, very patient, he answer all my questions. Exceptional, very reliable. Efficient, very friendly. Attention personalized. he answer all my questions. Exceptional, very reliable. Efficient, very friendly. Attention personalized. More
by Luz Maria
Employees Worked With
Rico from Busam Subaru
March 25, 2025
I’d give zero stars if I could. Buying process for my new OB Wilderness was easy enough. The sales guy was your typical car sales guy, not super knowledgeable and made some outright Buying process for my new OB Wilderness was easy enough. The sales guy was your typical car sales guy, not super knowledgeable and made some outright lies in product that he guessed at. His biggest lie was about the Subaru of America program “Maintain the Love”. This is where Subaru pays for 2yrs or 24k miles of your maintenance. My first service visit I found out this wasn’t applied but after service was complete I was told it’s all set now. Just recently had my second service, 12k miles. They didn’t add the promo, apparently just wrote off the first service. Fine, I’ll pay for the oil change/rotation but I’ve been lied to SEVERAL times in the buying/servicing of this car now. I walk to My car and immediately notice a massive circle of scratches on the drivers door. It’s a black car, I asked them only to hose the car not brush wash the car (the paint was ruined by the same dealer upon delivery). There’s clear evidence the car wash crew started to brush it (streaks). I walk back in and talk to the lady who was my service advisor. She comes out, apologizes for the damage and tells me to bring the car in on Friday. Their paint guy comes on Fridays. I reluctantly agree after we both take some pictures. She later calls and says paint guy isn’t coming this Friday and that her boss Gene would call the next week. Days go by, I ask for the GM to reach out and never does. Gene goes onto deny that they could have done it. He says the car was covered in salt (it was) and that no one could have seen that damage. The car is still covered in salt and the damage jumped out at you. BUSAM BODY SHOP manager Dan even told me it looks like it rubbed on a lift. Their own body shop, who says it’s $1074 to fix. So, after all the lies and chances given to make it right, here I am. Letting everyone know what you can expect from Busam Subaru, lies. I’ll let the courts decided about the repair reimbursement. More
by Ryan
Employees Worked With
Eugene
March 13, 2025
Wonderful experience overall with our salesman James. He was very helpful over email and made the purchase process seamless! I would recommend anyone to use this dealership for their trade ins or a brand He was very helpful over email and made the purchase process seamless! I would recommend anyone to use this dealership for their trade ins or a brand new vehicle! More
by Louis
Employees Worked With
James Conn
