Busam Nissan

SERVICE CENTER! I was in your service center earlier today February 25, 2015 for about two hours. While there I read my magazines while I awaited the diagnostic test I was in your service center earlier today February 25, 2015 for about two hours. While there I read my magazines while I awaited the diagnostic test to be ran on my car. When John came over I was told my car needed over 1100.00 worth of work done. Immediately I was overwhelmed and called my family members who of course said get a second opinion. I DID get that second opinion not only was my car fixed within minutes and back to normal I was only charged for the part that was replaced and I was on my way. I wanted to come back but I was upset and that would not have been appropriate. I was (almost) completely taken advantage of! I am disgusted by the actions and care I received at this shop. I would never recommend this place again More

Terrible Experience We spent four hours at this dealership ironing out what we thought was a great deal. When signing the paperwork to purchase our vehicle, the price li We spent four hours at this dealership ironing out what we thought was a great deal. When signing the paperwork to purchase our vehicle, the price listed was much higher than what we had agreed on. The salesman had calculated our monthly rate for 60 months + the amount of money we were going to put down, making the total $5,000 more than we had agreed on. When trying to fix this issue, we were berated by the finance guy and made to feel like criminals for thinking we could even come close to the price we were hoping to pay. We left incredibly frustrated without making the purchase. 3 days later, we purchased the exact same vehicle at Jeff Wyler Eastgate for the price we had offered at this dealership and could not have been happier with the customer service or the entire buying process. I would never recommend this dealership to anyone. More

I went to Bussam Nissan for a grind in 5th gear in my 370Z. At first they seemed happy to help. After the service manager found out that my warranty was about to run out everything changed. He gave me so 370Z. At first they seemed happy to help. After the service manager found out that my warranty was about to run out everything changed. He gave me so many excuses as to why 5th gear kept grinding that it was laughable. Everything from "nothing is wrong with this car", "It's a tick of the 370", "Your shifting wrong", "Your not pushing the clutch down all the way",ect. With the service manager in the car I pushed the clutch to the floor and held it there and shifted back and forth between 5th and 6th. Every time it went into 5th it ground. He told me "Nissan doesn't want me putting transmissions or engines into cars that are about to go out of warranty". I told him I was going to call Nissan. He was not happy with me after that and pretty much handed me my keys and walked off. Within 50 miles my rev match quit working in 5th gear and the grind got much worse. I got a 2nd and a 3rd opinion. Both said the synchronizer in 5th gear was going out. Kings Nissan put a new transmission in my car and I could not have asked to be treated better. They were great. As for Bussam Nissan though, I will never step foot on their lot again. Neither will my family, friends, or the people I work with. I am going to go out of my way to let everyone I can know how Bussam does business. All I can say is stay away from this dealership. More

They don't return customer's calls. Overall, my experience was very bad!!! I can't say one good thing about my buying experience with this dealer. experience was very bad!!! I can't say one good thing about my buying experience with this dealer. More

TERRIBLE customer service from MANAGER in Parts/Service Dept. I've given up after 3 tries to get a key made (a KEY! not rocket science...) Today's abusive treatment from the "manager" of the Dept was Dept. I've given up after 3 tries to get a key made (a KEY! not rocket science...) Today's abusive treatment from the "manager" of the Dept was the last straw. Here's what happened: 1st time, I stopped in with the key, not the car (an '09 Sentra, purchased in another state); I was told I would need to have both the key and the car their together, as it's an electronic key and they must be coded together. Okay, I'll come back. 2nd time, I brought the key and drove the car. Was told it would take 1-1/2 hours as they had to program the key. Had no idea it should take this long, and wasn't told this the 1st time. It's a key... An HOUR and 1/2??? I didn't have that much time, so I SCHEDULED AN APPT for later when I could make the time. 3rd time: Came back for my scheduled appt on time, was told by the man at the Service counter that I must bring in ALL keys to the car - I had only brought in one key - another was at home. NO ONE TOLD ME THIS IN THE OTHER TWO TIMES I'M IN THE SERVICE DEPT!!! When I told him this, the man INSISTED this was not true, that I HAD been told to bring in all keys. I had not seen or talked to this man before, so HOW DOES HE KNOW??? He started yelling at me and told me that I was wrong and that what I was saying was not true. WHY WOULD I LIE? I'm tryng to give them my business, and he YELLED AT ME AND CALLED ME A LIAR. I asked to see his manager, and he said he WAS THE MANAGER. What an effective way to drive away potential customers! I will NEVER patron BUSAM NISSAN again. I like Nissans; I currently own two & may buy another in the future, but not from them! More

I have been coming to Busam in Cincinnati since the 1960's. My father came to Busam, and I has always bought Nissan's from the Busam family as well. The service is always top notch, and keeps me coming 1960's. My father came to Busam, and I has always bought Nissan's from the Busam family as well. The service is always top notch, and keeps me coming back, even though I live all the way in Northgate. More

"This is our 7th Busam Nissan. Our salesman, Ronnie always takes great care of us. The service is always top notch, and second to none. We have also been fortunate enough to take advantage of their ser always takes great care of us. The service is always top notch, and second to none. We have also been fortunate enough to take advantage of their service department as well. They let us your a loaner car while we were waiting for our repairs. It is such a convienent service to have available" More

My wife and I have bought three new nissans in recent years. The Versa we purchased 11 months ago was the first time I purchased one from Busam. Because of the service representative at the desk when years. The Versa we purchased 11 months ago was the first time I purchased one from Busam. Because of the service representative at the desk when I dropped off the keys to the car this morning, we will never buy a car from Busam Nissan again. This is the first time I have had conversation with the representative, and was surprised at how it was my fault, he didn't have any information on why the car was to be inspected. She had talked to your dealership at least three times before about the issue, before confirming a date for the appointment. Apparently, the service representative did not write down any information when she called the first few times. The last time was just to confirm the date of the appointment, and the history should have been available. I have talked to my wife since. She said this is the same representative that she spoke to on the phone the first few times and when there was an issue with the tire inflation indicator in the past. She said he was just as difficult then, and she also felt like he was always trying to blame her for the car's problems. She said the guy who actually took down the date of the appointment was much easier and much more polite. More

When I decided not to have the repairs done because of cost I was told there would be no charge for the estimate. When I went to pick up my car they said the estimate charge was $52.00 When I objected the cost I was told there would be no charge for the estimate. When I went to pick up my car they said the estimate charge was $52.00 When I objected they had an attitude and thrust my key toward me and said take it. When I asked for the manager Mr. Stepfan Miller, Service Manager came into the room and relaizing I needed to talk to someone else because the service department was the problem I asked to speak to his supervisor. At that point he ordered me to leave the property. I asked again who his boss was and he stepped within three feet of me, that I felt was a threating move, and told me to leave. It was the worst experience I have had at a dealership. More

The car buying experience for my husband and I was wonderful. Busam was consistent in all of the information and price that they gave us. Any question we had was answered immediately for us and we n wonderful. Busam was consistent in all of the information and price that they gave us. Any question we had was answered immediately for us and we never felt like we weren't getting the full story. We received exceptional service while buying our vehicle and the process from start to finish was under an hour. We love our new Nissan car and have no reason not to go back to Busam Nissan to continue the great service we've already received. More