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Burtness Chrysler Dodge Jeep Ram - Service Center

Whitewater, WI

4.7
81 Reviews
Call Service Center (262) 473-8080

81 Reviews of Burtness Chrysler Dodge Jeep Ram - Service Center

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September 10, 2024

Quinn and the people at Burtness were amazing to work with. A little trouble with parts availability, but nothing that wasn't achievable. They had a loaner car for me, when things took longer than expect More

by CCREHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Absalom "Abs" Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quinn in service
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Sep 13, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad to hear Quinn and the team took great care of you, even when there were challenges with parts availability. Providing a loaner car is just one way we aim to make the process smoother for our customers. We appreciate your patience and look forward to serving you again!

September 05, 2024

Very friendly people throughout the place in the sales and also in the service department. More

by gdendres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anika Panuce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

It's great to know that both the sales and service teams were friendly throughout your experience. It sounds like Burtness Chevrolet provides excellent customer care all around!

August 13, 2024

Have never been in this dealership. Sorry have been in there Chevrolet dealership and bought 3 vehicles there. More

by JUDSTEVMALONE
Recommend Dealer
No
Employees Worked With
Tom Wagner
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August 08, 2024

People are always super kind! They had trouble with the bottom of the car but called me back in and fixed the mistake for no charge! They're amazing! More

by m.h.stowe3362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Abb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

It's great to hear that the team was kind and took care of the issue for you! We're glad everything was resolved to your satisfaction. Thanks for your understanding and for sharing your positive experience!

August 06, 2024

Service team very friendly. Had oil change they explained costs up front. Very Quick service. More

by wmleko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quin Barnes
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Aug 14, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

It's wonderful to hear that the service team was friendly and transparent about the costs! Quick service is always a plus. Thanks for sharing your experience!

July 31, 2024

Courteous service advisor. Had oil change done and quote for installiing new tires on my truck. He gave me 5 choices of different tires in the quote. Very pleased with the serv More

by jay@hytorcnorth.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Absalom "Abs" Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

Thank you for the great feedback! We’re glad to hear that you had a positive experience with our service advisor and appreciated the detailed tire options provided. We look forward to assisting you again with your tire installation and any other needs you may have!

July 05, 2024

Was to call me about the transmission that was put in my 2016 Silverado per Dan never heard anything More

by comfortd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bowditch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

I’m sorry to hear that you haven’t received a follow-up call about the transmission for your 2016 Silverado. I’ll make sure your concern is addressed promptly. Please reach out to us directly so we can ensure you get the information you need. Thank you for your patience, and we appreciate your feedback.

June 23, 2024

Anika is the person you want when purchasing your next vehicle. She is extremely knowledgeable and upfront with answering any questions you may have. Even after our purchase was made, we noticed a small More

by njkozak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anika Panuce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review! We’re thrilled to hear that Anika provided exceptional service and went the extra mile to ensure you were completely satisfied. It’s also great to know that our service team addressed the issue promptly. We truly appreciate your feedback and look forward to assisting you again!

June 19, 2024

Friendly and very accommodating in fixing my vehicle and providing good customer service. Will return for future repairs More

by jamesbridges96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We’re pleased to hear that our team was friendly and accommodating in fixing your vehicle and providing good customer service. We look forward to assisting you with any future repairs and appreciate your continued trust in us!

June 10, 2024

Quin always takes care of me and getting a car to use is great. Wish the radio could have been fixed but was told it is a software issue. More

by ecgrantb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Burtness Chrysler Dodge Jeep Ram responded

Thank you for the feedback! We’re glad to hear that Quin has been helpful and that you appreciate the loaner car. I’m sorry to hear about the radio issue, but we hope the software fix will resolve it soon. If you have any more concerns, feel free to reach out.

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