Burtness Chrysler Dodge Jeep Ram

Excellent customer service! I found this car online. Sent an email and received a confirmation back that by email was received. I got a call from Bob the following business day a I found this car online. Sent an email and received a confirmation back that by email was received. I got a call from Bob the following business day and explained my situation to him. He set me up with an appointment to meet with Marvin the following day. Marvin greeted me at the door and he and Dan provided me with excellent customer service and did everything necessary to get me into the car I wanted. More

Good people Jim has gone the extra mile to help keep my Caliber with 264,000 miles on the road, thanks for all your help. We will be back. Jim has gone the extra mile to help keep my Caliber with 264,000 miles on the road, thanks for all your help. We will be back. More

Amazing service! Everyone we worked with was so friendly and made our first leasing experience as quick and easy as possible. Definitely recommend this dealership and Everyone we worked with was so friendly and made our first leasing experience as quick and easy as possible. Definitely recommend this dealership and will be working with them again in the future. More

Brad is a man of his word! I've been shopping around to upgrade my parents' car. We had a 2013 GMC Terrain SLE-2 that I wanted to trade in and I wanted to get them a 2016 GMC Te I've been shopping around to upgrade my parents' car. We had a 2013 GMC Terrain SLE-2 that I wanted to trade in and I wanted to get them a 2016 GMC Terrain Denali so they can enjoy it more. I've searched far and wide and didn't find much that was within my price range / mileage. I came across the Terrain from Burtness and wanted to see if they were negotiable on the price. I sent an email / trade-in appraisal request on 10-2-19. Brittany emailed me with some options for what I was looking for. I emailed her back mentioning in what I was interested in + an appraisal for my trade-in. She responded back and informed me that she forwarded my request to Brad. Brad and I negotiated via email and came into an agreement. He responded back to all of my requests (car inspection sheet, amount of keys, etc). I told him I wouldn't be able to come in for a week, due to work and living over 2 hours a way (South Chicago-land). He promised that he'd hold the vehicle for me. I came in on 10-11-18. Brad had the Terrain in the front with a full tank of gas waiting for me! I test drove it, checked under the hood, oil level, etc. Everything checked out. We went to the F&I manager and ran my credit, etc. I was working with Abs and Jeremy. Jeremy was training Abs and Abs was doing a great job! Everyone was personable and professional throughout the whole transaction. Had a good talk with all of them. They transferred my plates from the old Terrain to the new for me! I shook their hands and went about my way. I'd highly recommend Burtness and the crew I worked with! Thank you, Brad for brokering our deal! More

Jeep purchase Every aspect of dealing with with this business was top notch! They were informative, helpful without a high pressure sales pitch. It was a great buy Every aspect of dealing with with this business was top notch! They were informative, helpful without a high pressure sales pitch. It was a great buying experience! More

Awesome place to buy a car Marvin was so helpful and patient. He answered all of my questions aS we went on three different car rides so I could decide on which vehicle I reall Marvin was so helpful and patient. He answered all of my questions aS we went on three different car rides so I could decide on which vehicle I really wanted. Thank you Marvin! More

Tire Repair Dan was great in getting me back on the road and scheduling a follow-up appointment to complete my needed tire replacement and balance. Thanks! Dan was great in getting me back on the road and scheduling a follow-up appointment to complete my needed tire replacement and balance. Thanks! More

Great service. Great prices The service and parts department addressed all of my needs and saved me hundreds of dollars from unnecessary repairs to my navigation system that othe The service and parts department addressed all of my needs and saved me hundreds of dollars from unnecessary repairs to my navigation system that other dealers said I needed. Instead of replacing the antenna and cable components all I needed was a software upgrade to make it functional again. Dan George and the technicians went out of their way to make the necessary repairs in a timely manner. More

Service Dept Very pleased with the service I received. I had an oil change, tire rotation and they fixed a differential seal leak. I was given a loaner car and w Very pleased with the service I received. I had an oil change, tire rotation and they fixed a differential seal leak. I was given a loaner car and was very pleased with the car they gave me. Jim was pleasant to work with. I had a coupon for the Oil change and tire rotation and when I picked up my vehicle I was told the cost was less than the coupon! Very pleased with their honesty! Will continue getting my service work at Burtness. More