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Burritt Motors
Oswego, NY
177 Reviews
As a fourth-generation car dealership that's been family-owned since 1955, Burritt Motors understands what makes us who we are - and that's our amazing customers and you! At our Chrysler Dodge Jeep Ram, Chevrolet and Marine dealerships, our No. 1 priority is ensuring that you feel like you're a part of the family the moment you walk through our doors. This philosophy has earned us numerous awards and a strong repeat customer base. You will never have a reason to shop anywhere else for your next vehicle, when you do business with Burritt Motors . We assure you that if you're visiting us for the first time or the 100th time, we'll make you feel right at home.
Sincerely.
Rich Burritt, Owner
Burritt Motors
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Showing 177 reviews
January 19, 2014
May I rate Burritt at less than 1 star? Less than O. LOL That is what I got. I spent 4 hours on the road and the gas that it took to make those trips, not to mention the time I spent researching vehi LOL That is what I got. I spent 4 hours on the road and the gas that it took to make those trips, not to mention the time I spent researching vehicles offered by this less than reputable dealership. Several months ago, I saw a vehicle at Burritt that interested. I made the hour long one way trip to Oswego to take a look. I entered the showroom and stood there. I did not see any other customers lingering around but did see many Burritt employees milling about. I asked to speak with someone about a car and it seemed difficult to find a salesperson interested in making a sale. When a salesperson was identified, he seemed rather disinterested but would do me the favor of talking with me. He had the personality of a dead fish but managed to converse me on a basic level. When he found the car online that I wanted to see, I asked the rhetorical question, "This car is pre-owned certified, right?". I knew it was because the ad claimed so and the vehicle in the lot had a sign in the window stating "This vehicle is GM pre-owned certified". I wanted to be sure, just the same. The salesperson responded. "No, it is certifiable". I asked him what that means. He said that, if I paid and extra two thousand plus dollars, it could be "certified". I told him that is deemed certified in their ad. He reiterated that it is "certifiable". At that point, I left the dealership. Sometime later, I received a call from the Burritt internet specialist. I told him that I was not interested in doing business with Burritt and recounted my story. He said the vehicle is GM certified and it is not necessary to pay any additional monies for the certification. About a week later, the specialist called me back and said that the salesperson was wrong and his mistake had been covered at a sales meeting. He asked me if I was still interested in doing business with them and I thanked him and told him that I was not interested currently but might change my mind in the future. Recently, I saw another vehicle offered by Burritt that peaked my interest. I expressed my interest in an on line inquiry form. The same specialist contacted me. I reminded him of my previous challenge with Burritt but said that I would be willing to give them another chance. We made an appointment and he told me he'd call me should the car be sold before that time. I showed up about ten minutes before the appointment and waited until the internet specialist was located. We sat in his office as he looked up the vehicle. He stood up and told me that he would bring the vehicle around. He returned with the keys but told me that his paperwork indicated that the vehicle had been sold but he needed to verify that it truly was no longer available. After finding and speaking with the person who allegedly sold the car, he came back and advised me that yes, it had been sold. He said it was still listed on the web and he did not see an inspection sticker on the vehicle so he assumed it was still for sale. He turned to his computer monitor and said. "We do have this vehicle for sale...". I told him that his dealership was now 0 for 2. He said that it wasn't his fault. I told him that it certainly was not my fault and that it did not matter to me who was at fault among the Burritt, they are all one entity to me. I stood up and thanked him as I walked out. He continued to chatter as I left. I strongly caution anyone thinking about doing business with Burritt, especially if you have to travel to get there. I can't imagine what kind of service is received by those who actually make a purchase at Burritt. More
by rollerpop
Employees Worked With
Rich Gillen and some other forgettable salesperson, rich gillen
January 15, 2014
The guys at the dealership worked very hard to get me the best deal they could. The car is amazing and I'm so impressed with their service! Ill go back again and send my friends too. best deal they could. The car is amazing and I'm so impressed with their service! Ill go back again and send my friends too. More
by kmccann2314
Employees Worked With
Andrew Halsey
January 02, 2014
My experience with the dealership was excellent and Andrew Halsey was more than helpful. I purchased a 2004 Chevy and he treated me like I was buying a 2014. He made sure all my questions were answered Andrew Halsey was more than helpful. I purchased a 2004 Chevy and he treated me like I was buying a 2014. He made sure all my questions were answered about the vehicle and when I showed up on crutches because of a recent injury he didn't hesitate to take me for a good ride and explain the vehicle to me. Also in the prep work and getting it ready for delivery, YES I told him that I would not be able to make it back down too soon to get it and he assured it would be to me by the end of the year...... And he did December 31st at 1 pm it was at my door steps..... Thank you Burritt Motors for having dedicated salesmen in serving their customers whether buying new or used vehicles. It was a GREAT experience for me and I surely will tell my friends and family of my experience. And when it come times to retire my 2004 I WILL be back.... Thank YOU Leland H. Dusharm More
by ldusharm
Employees Worked With
Andrew Halsey
December 13, 2013
Decided to update my review, since the dealer called and left a message to update my review. Careful what you ask for. The sales person was rude and spoke down to me, the dealership also wanted to charge left a message to update my review. Careful what you ask for. The sales person was rude and spoke down to me, the dealership also wanted to charge me for floor mats with their logo on it. The Manager took over sale and advised the sales person was young and is human……..not and I’m sorry, not that he should have not spoke to me that way. So sales person had also advised we would be able to pick up vehicle Monday, when I spoke with manager he advised me that a sales person would not know when a vehicle would be ready and most likely would not be ready at the time we were advised. Manger spoke with spouse and advised vehicle would not be ready when we were told it would be. I advised my spouse I know longer wanted vehicle, it was to be my Christmas present. My Spouse advised manager we know longer wanted vehicle. Manger called back and spoke with spouse and advised vehicle would be done and could be picked up. My spouse decided to purchase vehicle. I would have never purchased vehicle from them after way I was treated, wish he had not worst Christmas present. They did fix breaks, and give us the floor mats free charge. Vehicle was not washed and had ¼ tank of gas in it. Per the company policy you are only worth a full tank of gas if you buy vehicle new, not used...... to even though we spend $20,000 it was not good enough for a tank of gas. Will go to a smaller dealership next time that will treat a costumer great, no matter if they buy new or used. More
by j4ziggy4
Employees Worked With
Jay Britton
December 03, 2013
Had a very friendly experience at Burritt Motors while purchasing a used small pickup. Found the vehicle on Cars.com, send in a request, got back a quick reply from A. Halsey and went from there. Andy w purchasing a used small pickup. Found the vehicle on Cars.com, send in a request, got back a quick reply from A. Halsey and went from there. Andy was easy to work with, easy to contact, and in general a friendly person. For those of you who are more tech savvy Andy is quick to reply via email answering all questions. We met twice, the first time Andy did stay late well past closing on a Saturday to answer all questions and help close the deal, the second time was early Saturday morning and was just as smooth as he had all the paperwork ready to go in a timely fashion. Along working with Andy was Rob, another friendly individual who helped set up the warranty for the vehicle. He was very knowledgeable and also easy to work with. The whole staff at Burritt was very friendly and seemed willing to work with you, I know felt very comfortable. It was a very clean well kept and inviting facility. I would return again for a future purchase without hesitating. More
by Sonoma97
Employees Worked With
Andrew Halsey
November 14, 2013
Our experience at Burritt Motors was wonderful. Our salesman Andrew Halsey was very friendly and accommodating. Shook our hands and made us feel very welcome. We ran into a delay when we came to ge salesman Andrew Halsey was very friendly and accommodating. Shook our hands and made us feel very welcome. We ran into a delay when we came to get the car due to a pc glitch and he made us feel very welcome and gave us his apologies. My husband was so impressed when he took us around the area and showed us the building when I come back for oil changes and then when the owner shook our hands and thanked us for our business that topped it all. He just bought a car from another dealership and he said they have a thing or two to learn from Burritt. Thank you all again and I am sure when our three daughters and ourselves need cars in the future, we will be looking to you again. Fondly, Vicky Buske./ More
by vjbavon
Employees Worked With
Andrew Halsey
November 14, 2013
I contacted Burritts once again to purchase another vehicle and all I can is A+ job as usual! I contacted Dave Smith on a Wednesday morning regarding trading in my truck for a bigger vehicle; due to my vehicle and all I can is A+ job as usual! I contacted Dave Smith on a Wednesday morning regarding trading in my truck for a bigger vehicle; due to my family getting bigger; and he called me back that afternoon/ early evening with one in mind. We went up on Thursday to look at the vehicle and fell in love with it! We went over paperwork and all the terms and he made so we could pick it up the next day (Friday). I am very impressed with the friendliness of service and the atmosphere that the new building has brought to the dealership. We have bought a total of 8 vehicles from Burritts in the past 9 years and I will keep continuing to buy there until I can't drive anymore. If more dealerships would take the approach that Dave Smith does with his customers then everybody would be happier when buying a new car or truck! Thanks again Dave and Mike you have made our family happier! The Suburban is a perfect fit for our family!!!! More
by TimBredberg
Employees Worked With
Bill Novak, Tim Stahl, Matt Haughton, Dave Smith, Michael DeForge
October 11, 2013
I was looking for a plow truck that was on the small economy side.Burritts had such a vehicle that fit what I needed,but I thought the price was way to high even at sale price.I went back and forth with economy side.Burritts had such a vehicle that fit what I needed,but I thought the price was way to high even at sale price.I went back and forth with the salesperson for a period of about 2 weeks.The price was reduced.I was happy and the dealership sold the vehicle.So far all is well. More
by woodstock69
Employees Worked With
Jim Congdon, Robert Galloway
September 07, 2013
best experiance i have had when purchasing a vehicle, andrew treated me great, he introduced me to everyone and made me feel very comfortable i have been telling many people to give burritt a try next ti andrew treated me great, he introduced me to everyone and made me feel very comfortable i have been telling many people to give burritt a try next time they are looking for a vehicle More
by ChrisClark
Employees Worked With
Andrew Halsey
